Conversation started off a bit sarcastic and impolite. Representative helped navigate adding my extension without being kicked out the system. At the rep said I would get a month free services for the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything worked well and I used evoice for several years. The only thing I did not care for was the user interface. It was challenging to say the least when I wanted to update voicemail boxes, add n... See more
Company replied
When you changed the app features I can no longer see the missed call numbers in the app and have to login online to the website to see the missed phone calls. It is very inconvenient. I called a cus... See more
Company replied
Have used the service for years and they've started to add some new features, but costs have nearly doubled. My account was suspended off once while travelling when there was a cyber attack on my numb... See more
Company replied
Company details
Written by the company
A business phone system with robust features to help grow your business, all from your personal phone. Start calling from your new number in minutes without any complicated setup or hardware. Our phone system can be customized to meet your business's specific needs, featuring scalable features that grow with your business, with no long-term contract.
30-Day Money Back Guarantee
Multiple phone numbers for your business, conference calling, custom greetings, auto attendant, SMS texting and more.
Cancel within the first 30 days of service for a full refund.
Contact info
United States
- (877) 581-5789
- www.evoice.com/contact/
- www.evoice.com
3.3
Average
237 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
efficient fast
24 December 2025
Reply from eVoice
Hello Antoine - Thank you for your feedback. We appreciate your acknowledgment of our efficiency and speed. If there is anything further we can assist you with, please do not hesitate to let us know.
Evoice does not allow for me to call…
Evoice does not allow for me to call back when call acceptance is on voice mail
9 January 2026
Reply from eVoice
Hello Ja - Thank you for bringing this issue to our attention, and we sincerely apologize for any inconvenience this may have caused. The click-to-return-call feature included in the body of the voicemail email is designed to direct you to the web portal. Accessing your account through the web portal will require your login credentials, after which you can utilize the click-to-call feature to return the call. We also encourage our customers to download the newly updated mobile app, which is very user-friendly. Voicemails can be reviewed directly within the app, and the callback feature is conveniently displayed beneath the audio clip of the voicemail.
Thank you for your understanding, and please let us know if you have any further questions or concerns.
Still cant get in
3 January 2026
Reply from eVoice
Hello Humanresources.Ext - Thank you for bringing this to our attention, and we are happy that our team was able to reach out and assist with accessing your account. Providing exceptional support is something we take pride in!
Reply from eVoice
Hello tarek - Thank you for your feedback. We are glad to hear that you found our service to be professional. We strive to maintain high standards in our interactions, and your satisfaction is important to us. If you require any further assistance, please do not hesitate to reach out.
My concerns were addressed promptly and…
My concerns were addressed promptly and professionally.
30 December 2025
Reply from eVoice
Hello, yvette.taestyle - Thank you for your feedback. We are pleased to hear that your concerns were addressed promptly and professionally. We strive to provide excellent service, and your satisfaction is our priority. If you have any further questions or require additional assistance, please do not hesitate to reach out.
Reply from eVoice
Hello Michael - We apologize if our customer service did not meet your expectations. Your feedback is important to us, and we strive to provide a positive experience for all our customers. If you have any further questions or require additional assistance, please do not hesitate to reach out.
Reply from eVoice
Hello DearHelpmail.evoice.com - Thank you for taking the time to share your experience. We apologize for the delay you experienced in resolving your issue, and we are dedicated to delivering you the highest quality of service. We sincerely value your ongoing support throughout the years.
Horrible customer service
Horrible customer service. Price is not everything. We signed up for a trial with our business email address and we tried for 3 (!!!) days to get their international phone rates. IMPOSSIBBLE!! Even a cal to a "senior account manager" went into nirwana..... He was tired of my questions regarding the international rates, so WITHOUT ANNOUNCEMENT he connected me to customer support without telling them the problem. I did repeat my self, she put me on hold again, came back and said : "Cannot help you!" We cancelled our trial and the company will not get our business with 4 phone numbers.
11 December 2025
Unprompted review
Reply from eVoice
Hello Michael - Thank you for taking the time to share your experience. We’re truly sorry for the frustration you encountered while trying to get information during your trial. You should always expect clear communication and helpful support from our team, and it’s clear we fell short of that during your interactions.
We appreciate you bringing this to our attention, as it helps us improve our processes and training. While we understand your decision to cancel the trial, we’d still be glad to reconnect and provide any information you need should you decide to revisit our service.
Thank you again for your feedback, and we apologize for the inconvenience caused.
Needs impovement
When you changed the app features I can no longer see the missed call numbers in the app and have to login online to the website to see the missed phone calls. It is very inconvenient. I called a customer service rep about this and it still is not resolved I put in a request online and it has not helped.
7 December 2025
Reply from eVoice
Hello John Read - Thank you for taking the time to leave your review. We're sorry you have had persistent issues with accessing your missed calls from the mobile app. We completely understand how frustrating this may be. Our technical support team would like the opportunity to troubleshoot these issues. We attempted to contact you via phone or email several times, but were unsuccessful. Please review your emails with the ticket number (1397230) and reply so that we can arrange a time to connect with you via phone.
Been with evoice for a few years now
Been with evoice for a few years now. Great way to set up multiple business account numbers, and very easy to use.
26 November 2025
Reply from eVoice
Hello MDK Fitness And Nutrition - Thank you for taking the time to share your positive experience with eVoice. We are delighted to hear that you have found our service beneficial for managing multiple business account numbers and that it is easy to use. Your continued support over the years is greatly appreciated, and we remain committed to providing you with the best possible service.
Reply from eVoice
Hello William - I'm sorry you've experienced these issues with your account! That isn’t the kind of service we aim to provide. Please contact us at www.evoice.com/contact and we'd be happy to review your billing and ensure any call quality issues are resolved. We look forward to making things right!
This company does quite well
This company does quite well. I’ve used their phone services for several years.
30 November 2025
Reply from eVoice
Hello Todd Berry - Thank you for your feedback. We are pleased to hear that you have had a positive experience with our phone services over the years. Your continued support is greatly appreciated, and we remain committed to providing you with the highest level of service. If you have any questions or require assistance, please do not hesitate to reach out.
We should have never had to call.
29 November 2025
Reply from eVoice
Hello Mary - We apologize for the inconvenience you experienced that necessitated a call regarding your bill inquiry. Your feedback is important to us, and we strive to provide seamless service to our customers. I am happy that the issue was rectified via our support team.
The girl was very helpful.
14 November 2025
Reply from eVoice
Hello DONNA - Thank you so much for your feedback! We’re glad to hear that our team member was able to help you. If you ever need further assistance, feel free to reach out, we’re always here to support you!
The app does not update for hours at a…
The app does not update for hours at a time. So I do not have the ability to return calls that I missed. It's affecting my business and I'm ready to change providers
13 November 2025
Reply from eVoice
Hello Service - we’re really sorry to hear about the trouble you’ve been experiencing with the app. That’s definitely not the experience we want for our customers, especially when it impacts your business. Our team would like to take a closer look and help get this resolved as quickly as possible.
Please reach out to us at https://www.evoice.com/contact/ so we can assist you directly.
Thank you for giving us the chance to make this right.
I received an email saying you stopped…
I received an email saying you stopped my service even though you didn't. You really need to figure this stuff out. That was after multiple threats of stopping my service even though I called multiple times and on confirmed that my balance was $0 and you were not going to stop my service. It's a waste of time for me to have to call after receiving all these emails to confirm that you're not stopping my service. Very frustrating. Other than that, the actual phone service and the price for it has been great!
8 November 2025
Reply from eVoice
Hello Kate - Thank you for sharing your experience. We’re really glad to hear that you’ve been happy with the phone service and pricing, but we’re sorry for the confusion and frustration caused by the emails you received. We understand how stressful it can be to get messages about possible service interruptions, especially after confirming that your account is in good standing.
We’d like to look into this further for you. When you have a moment, please reach out to us and reference code AP118PD so our team can review the email issue in detail. You can contact us here: https://www.evoice.com/contact/
Thanks again for your patience and for being our customer, we truly appreciate you!
still trying to figure this out on my…
still trying to figure this out on my own you are of no help, cant get my text messages to work yet.
6 November 2025
Reply from eVoice
Hello Ismael - Thank you for sharing your concerns. We apologize for the difficulties you are experiencing with text messaging and for any frustration caused. Upon reviewing your account, we found that your registration has been submitted and is currently pending review, which may take up to 14 business days. Once completed, you can check your status by logging into your dashboard and selecting the 10DLC Registration tab. Please note that text messaging functionality cannot be guaranteed until the application is approved. If you need further assistance, we are here to help.
My issue was resolved very quickly
12 November 2025
Reply from eVoice
Hello Colleen - Thank you for your feedback. We are pleased to hear that your issue was resolved promptly. If you require any additional assistance, please don't hesitate to contact us.
I like Evoice and love the greeting…
I like Evoice and love the greeting prompts. However, setting up the greeting can be challenging if you're not familiar with the process. I struggled with it until I figured it out. I also appreciate that they offer different pricing options to choose from.
13 November 2025
Reply from eVoice
Hello Olange - Thank you for taking the time to share your feedback. We are pleased to hear that you enjoy using E-Voice and appreciate the variety of greeting prompts and pricing options available. We understand that setting up greetings can be challenging at first, especially for users who are new to the process. Your comments are valuable, and we will use them to continue improving our user experience and support resources. If you ever need assistance or have questions in the future, please do not hesitate to reach out. We are always here to help.
Great service and customer service as…
Great service and customer service as well thank you E Voice
5 November 2025
Reply from eVoice
Hello NSAV Security MOE MILLIONAIRE - Thank you for your kind feedback. We’re truly pleased to hear that you’ve had a great experience with our service and customer support. Your satisfaction is very important to us, and we appreciate you taking the time to share your positive experience. If there is ever anything we can assist you with, please don’t hesitate to reach out. Thank you again for choosing eVoice.
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