Evolve Home Energy SolutionsReviews 

604
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and friendly demeanor, often highlighting their helpfulness and informative approach. Many people appreciate the excellent service, noting that teams work diligently, explain processes clearly, and ensure properties are left tidy after work is completed. Reviewers are particularly impressed with the thorough inspections, quick response times, and the overall smooth user experience from initial contact to job completion. However, some people were dissatisfied with communication, mentioning issues with cancelled appointments, prolonged periods of no contact, and difficulties in getting responses to their inquiries. A few other people also felt that certain aspects of the service, such as scaffolding placement or follow-up on failed installations, were not handled to their satisfaction.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, efficiency,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the professionalism, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the consistent and great... See more

User experience

Customers consistently report positive experiences, with many describing the overall process as brilliant... See more

Customer communications

Reviewers highlight positive aspects of contact, with many customers praising the great communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have never known a company with so many trades that have a consistently great customer engagement. From sales, to surveyor, to scaffolding, panels installation the list goes on. All while being kept... See more

Rated 5 out of 5 stars

Straight from the first visit evolve were extremely helpful and informative. Everyone we dealt with was effective and efficient. We had Joe come fit our fan and trickle vents, Shane and Mike install o... See more

Company replied

Rated 5 out of 5 stars

Ross and his colleague were polite, friendly, and professional. They did an excellent job of fitting the Evoboard, insulation and loft ladder. They explained clearly and showed me what they had done.... See more

Company replied

Rated 5 out of 5 stars

We were very impressed with George. He called ahead and arrived when we expected him. Once here he explained what he had to do any why. George was a polite and courteous young man. He appeared to make... See more

Company replied


Company details

  1. Insulation contractor
  2. Energy Equipment and Solutions
  3. Heating service

Written by the company

Evolve Home Energy Solutions was founded in 2015 by Paul Simpson and Gary Randle who have 50 years combined experience in the energy efficiency sector. Evolve was created because they wanted to bring a new approach to energy efficiency based on quality, customer service and innovation.


Contact info

4.8

Excellent

TrustScore 5 out of 5

604 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(604)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Met with Evolve staff member

Met with Rees Morgan from Evolve. He called to give me an ETA on his arrival. Was thorough and checked the cavity wall and showed me. Also checked loft insulation. Was very helpful explaining that the house was as insulated as it could be.

25 September 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your kind feedback! It’s great to know you felt reassured that your home is as well insulated as possible. We’ll be sure to pass your comments on to Rhys.

Rated 5 out of 5 stars

Cavity wall and attic insulation

Evolve have just completed our cavity wall, and attic insulation, with Ventilation, each team were professional and friendly, and cleaned up afterwards.

25 September 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your feedback! We’re really pleased to hear that you’re happy with your new insulation and ventilation. It’s great to know our teams were professional, friendly, and left everything tidy. We really appreciate you choosing Evolve!

Rated 5 out of 5 stars

A1 service left everything spotless…

A1 service left everything spotless when finished informed me through the process. I would recommend Shane and Mike good workers excellent reps for the company

17 September 2025
Unprompted review
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Reply from Evolve Home Energy Solutions

Thank you so much for your kind feedback! We're delighted to hear that Shane and Mike kept everything spotless and kept you informed throughout the process. We really appreciate your recommendation!

Rated 5 out of 5 stars

Shane and Mike from Evolve

Shane and Mike from Evolve were GREAT.
Friendly and efficient and they explained everything. Tidied up really well after they’d finished too.
Would thoroughly recommend them to anyone needing cavity was insulation.
Thankyou soooo much, boys 👍🙂

11 September 2025
Unprompted review
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Reply from Evolve Home Energy Solutions

Thank you so much for your lovely feedback! We’ll be sure to pass on your kind words to Shane and Mike. It’s fantastic to know everything was explained clearly and left tidy. We really appreciate your recommendation!

Rated 5 out of 5 stars

GBIS

We made an application through our energy company for cavity wall and loft insulation... What a terrible experience we had with them..... Luckily Evolve sorted it for us and the work was done eventually (took about 18 months). The evolve fitters were on time, polite and took care of our property.

1 September 2025
Unprompted review
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Reply from Evolve Home Energy Solutions

We’re really pleased that Evolve were able to step in and get everything completed for you. It’s great to hear that our fitters were polite and took care of your property. We appreciate your patience and your kind words about our team.

Rated 5 out of 5 stars

Excellent service and lovely polite…

Excellent service and lovely polite staff. They couldn’t do enough to help, was on time and always kept me updated.

27 August 2025
Unprompted review
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Reply from Evolve Home Energy Solutions

Thank you so much for your lovely feedback! We’re really glad you were happy with the service and that our team looked after you so well.

Rated 5 out of 5 stars

Had Sean visit my property

Had Sean visit my property, was an absolute lovely young man. Very professional and knowledgeable. A credit to the company.

19 August 2025
Unprompted review
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Reply from Evolve Home Energy Solutions

Thank you for your lovely feedback! We’re pleased to hear that Sean provided such a professional and knowledgeable service.

Rated 5 out of 5 stars

Brilliant communication throughout and…

Brilliant communication throughout and resolved a couple of issues I had. The final install team of Shane and Mike were brilliant and made a challenging install look easy. Highly recommend

6 August 2025
Unprompted review
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Reply from Evolve Home Energy Solutions

Thank you for your kind words! We’re delighted to hear that Shane and Mike made the installation look effortless, even with the challenges. We’ll be sure to pass your feedback on to them – they’ll really appreciate it. Thank you again for recommending us!

Rated 5 out of 5 stars

Excellent service and professional

Initially there was a miscommunication between the energy consultant and evolve on booking time. I text Shane to advise the problem, he moved his appointments immediately and was able to fulfil the timescale promised by the 3rd party which was excellent customer service.
Both Shane and Mike were professional, friendly and worked with me to resolve a vent issue which stopped lots of internal alterations. I would definitely recommend Evolve if this is the level of service offered by all their staff. Thank you 👌

13 August 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you so much for your kind feedback! We’re sorry there was an initial miscommunication, but we’re pleased Shane and Mike were able to act quickly and deliver within the promised timescale. It’s great to hear they were professional, friendly, and worked with you to resolve the vent issue efficiently.

Rated 1 out of 5 stars

Created damp walls and refused to communicate

This company installed CWI into a property that was unsuitable for it because it is a coastal property in an area of high rainfall in south west Wales. This has caused excessive damp in all external walls which was not present prior to the installation. I have tried to discuss this failed installation with them on numerous occasions as I want them to extract the damp rubble, but they refuse to return my calls. Very disappointed with the customer service of this company and would definitely not recommend them.

3 July 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

We’re sorry to hear you feel this way. We take all customer feedback seriously and have followed the correct process by involving The IAA to assess your concerns.

An inspection by the IAA confirmed there are no internal damp issues or evidence that the insulation is causing any problems. A small amount of debris was identified, and we attended to carry out the recommended remedial work, but this was declined.

We remain willing to complete the agreed work in line with the inspection findings and will continue to work with the IAA to reach a resolution.

Rated 5 out of 5 stars

Great experience

Great experience. Tom and Dave worked hard all day in the heat to install solar panels. Thank you!

25 July 2025
Unprompted review
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Reply from Evolve Home Energy Solutions

We’re delighted to hear you had a great experience. We'll be sure to pass on your thanks!

Rated 5 out of 5 stars

Really friendly and competent…

Really friendly and competent engineers. They came and left on time. They cleared up and generally did a high quality job.

25 July 2025
Unprompted review
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Reply from Evolve Home Energy Solutions

Thank you for your lovely feedback! We're pleased to hear that the engineers were friendly, punctual, and carried out the work to a high standard. We really appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Callum is a top geezer

Callum is a top geezer. Did all his bits quick sharp and was very jolly going about it.

21 July 2025
Unprompted review
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Reply from Evolve Home Energy Solutions

Thanks for the great feedback! We're glad to hear Callum made a positive impression. We’ll be sure to pass your comments on to him.

Rated 5 out of 5 stars

Credit to the company Daz p, Nebo,

The lads were very knowledgeable of the job they were doing. Explained everything what was going to be done that day. They did a great job. Tidyed-up everything not any mess left at all, filled and painted all the holes they had drilled. A credit to the company. Would highly recommend.

17 July 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you so much for your kind feedback! We're really pleased to hear that the team were informative, tidy, and completed the job to a high standard. We'll be sure to pass your comments on to the team!

Rated 5 out of 5 stars

All round good experience

Ross and his colleague were polite, friendly, and professional. They did an excellent job of fitting the Evoboard, insulation and loft ladder. They explained clearly and showed me what they had done. They put dust sheets down and tidied up and cleaned up afterwards leaving the house cleaner than it was before they came!

14 July 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your kind feedback! We're glad to hear Ross and Carl did such a great job and left everything spotless. We'll be sure to pass your comments on to them.

Rated 1 out of 5 stars

They didn't work around me I had to…

They didn't work around me I had to work around them, told me dates when work would be done but never was and didn't inform me that it wasn't happening wasting my time. Turned my gas off for days and didn't turn it back on because I worked until 5 and they left at 3 and if I turned on myself I could go to jail as I was told.

14 July 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

We're really sorry to hear about your experience and the inconvenience caused. This is certainly not the level of service we aim to provide. Clear communication and respect for your time are extremely important.

We’d like the opportunity to look into this further. Please feel free to reach out to us directly so we can address your concerns properly.

Rated 5 out of 5 stars

Excellent service!

Callum was very friendly, courteous and knowledgable. Explained everything well, answering any questions I had. Top service!

14 July 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for the great review!

Rated 5 out of 5 stars

Good experience for quotation

Rhys came out to our property for an assessment for cavity wall insulation V's External Wall Insulation. He answered all of our questions and took all the necessary photos, measurement etc...to inform the quote. Very helpful and experienced.

11 July 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your lovely feedback! We're glad Rhys was able to assist you through the process and we'll be sure to pass on your kind words.

Rated 5 out of 5 stars

Once again Evolve Home energy. Have proved they can deliver. again Evolve Home energy have done…

Once again Evolve Home energy have done an amazing job, there workers were brilliant, hard working, polite . Unintrusive, answered any questions. Standard of work was high and left things very neat and tidy . Guilhevbe Arede and Paulo Almeida deserve. To be told they are doing a good job and work very hard .

10 July 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

We're so pleased to hear you were happy with our service again! We'll make sure to pass on your praise to Guilhevbe and Paulo, they'll be delighted to know their hard work is appreciated. Thanks again for choosing Evolve Home Energy Solutions!

Rated 5 out of 5 stars

Had Callum to do my survey today

Had Callum to do my survey today. Very professional, informative when questions were asked. Nothing was too much trouble. Impressed with the service.

3 July 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for taking the time to leave us a review! We're thrilled to hear about your experience with Callum and we’ll be sure to pass your feedback on.

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