I have never known a company with so many trades that have a consistently great customer engagement. From sales, to surveyor, to scaffolding, panels installation the list goes on. All while being kept... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Straight from the first visit evolve were extremely helpful and informative. Everyone we dealt with was effective and efficient. We had Joe come fit our fan and trickle vents, Shane and Mike install o... See more
Company replied
Ross and his colleague were polite, friendly, and professional. They did an excellent job of fitting the Evoboard, insulation and loft ladder. They explained clearly and showed me what they had done.... See more
Company replied
We were very impressed with George. He called ahead and arrived when we expected him. Once here he explained what he had to do any why. George was a polite and courteous young man. He appeared to make... See more
Company replied
Company details
Written by the company
Evolve Home Energy Solutions was founded in 2015 by Paul Simpson and Gary Randle who have 50 years combined experience in the energy efficiency sector. Evolve was created because they wanted to bring a new approach to energy efficiency based on quality, customer service and innovation.
Contact info
Wyastone Business Park, NP25 3SR, Monmouth, United Kingdom
- info@evolvehes.co.uk
- www.evolvehes.co.uk
4.8
Excellent
604 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bailey was a very friendly helpful man…
Bailey was a very friendly helpful man you gave some good advice
23 May 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you very much for your kind feedback — it is genuinely appreciated.
Bailey was friendly and informative
Bailey was friendly and informative. Even though we didn’t qualify for the scheme he offered some good advice.
23 May 2025
Unprompted review
Reply from Evolve Home Energy Solutions
We value your feedback greatly and are pleased to have been of service.
Very professional and helpful
Ellie was very polite, professional, and helpful during the phone call
22 May 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you very much for your kind feedback, it is genuinely appreciated and I will pass this over to Ellie. Thank you.
Bailey recently visited my property to…
Bailey recently visited my property to carry out an assessment for potential government grants related to energy efficiency improvements. From start to finish, he was professional, knowledgeable, and easy to talk to. He took the time to explain what he was looking for, answered all my questions clearly, and gave me some really useful advice on steps I could take to improve the home's EPC rating.
He made the whole process feel straightforward and stress-free, and it’s clear he knows his stuff when it comes to insulation, heating systems, and what qualifies for funding. I wouldn’t hesitate to recommend Bailey to anyone looking to explore their options for making their home more energy efficient.
Thanks again, Bailey.
22 May 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you so much for your kind words! We're thrilled to hear about your experience, and we’ll be sure to pass your feedback on to the team. It really means a lot to us.
Excellent Bailey was efficient and…
Excellent Bailey was efficient and professional and very knowledgeable.
21 May 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you for taking the time to leave Bailey Feedback, its drives us to always push our standards.
Today
Today, our home was visited by a surveyor Bailey for an inspection of the roof and cavity wall insulation. He notified us in advance, was polite, attentive, and knowledgeable. He gave us helpful advice on how to keep our home in good condition. We hope the company he works for will carry out the recommended work with the same level of professionalism. Thank you, Bailey!
21 May 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you for your feedback, we’ll be sure to pass it on to the relevant team. We really appreciate your support!
Bailey has been a great with looking at…
Bailey has been a great with looking at what needs to be do to improve my insulation issues with my home, and also helped me update better how it all works I will definitely be using Evolve for any work I need to get done
21 May 2025
Unprompted review
Reply from Evolve Home Energy Solutions
What a great review, thank you! It’s customers like you that keep us going strong!
Bailey was great
Bailey was great, turned up when stated, cleaned up and didn’t leave any mess!
20 May 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you for your feedback. I will pass this on to Bailey.
Keep Ignoring me
I have tried to contact Evolve via email, then left a bad review here, and then on email agian. They resoponded to my post on here saying that they would contact me. I have yet to receive a reply.
Do not get anywhere close to them. You will be left in the cold, quite literally!
== EDIT ==
In your last reply, you stated that you will be contacting me. Someone has since reached out to me attempting to get this sorted. But because it has taken so long, I will need to have a survey done again. What a waste of resources and everyone's time.
15 May 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you for your feedback, and we're sorry to hear that you've had trouble reaching us. We can see that you've tried contacting us via email and followed up with a review here. We have previously responded to your review requesting your contact details so we can look into this further and resolve the matter.
Please get in touch with us directly on 01633 920495 so we can discuss your concerns and work towards a swift resolution. We're committed to putting this right for you.
Energy Assesment
Bailey from Evolve Home Energy Solutions conducted a retrofit assesment today at our property.
It was carried out efficiently, with explanation throughout.
A friendly person and a credit to Evolve!
15 May 2025
Unprompted review
Reply from Evolve Home Energy Solutions
What a great review — thank you! It’s customers like you that keep us going strong! I will pass this on to Bailey.
Callum done a great Job
Callum done a great job, friendly and quick and time efficient.
15 May 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you for taking the time to leave a review.
Bailey
Bailey, was very helpful gave us the best advice to resolve our problem.
14 May 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you for your feedback—we’ll be sure to pass it on to the Bailey.
Bailey was on time pleasant and helpful
Bailey was on time pleasant and helpful
14 May 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you very much for your kind feedback — it is genuinely appreciated
Great booking experience!
Ellie from the booking team was exceptional. Very quick and detailed responses and kept us updated at every twist and turn in the process. A really positive and effortless experience - thank you Ellie!
14 May 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thanks for the glowing review! We're so pleased you had a great experience and grateful you chose to share it on Trustpilot. I will pass this on to Ellie who will be really pleased.
Friendly & Informative
Just had our 2nd assessment with Callum. It was very thorough yet not time consuming. He was very friendly and informative and answered all my questions clearly. Thank you!
13 May 2025
Unprompted review
Reply from Evolve Home Energy Solutions
What a great review — thank you! It’s customers like you that keep us going strong.
Reply from Evolve Home Energy Solutions
We’re all smiles reading your review — thank you for the positivity and support.
Thanks to Callum and shak for a polite…
Thanks to Callum and shak for a polite and friendly service
9 May 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you very much for your kind feedback.
Callum was great and professionally…
Callum was great and professionally handled my questions and queries with no concerns. Happy with his service
9 May 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you very much for your kind feedback.
Insulation scheme
Callum came to my house to do my second assessment, explained to me about the survey he was doing and the next steps that would be taken. Very friendly, knowledgeable and easy going to talk to. Can’t fault my experience so far with Evolve.
7 May 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you for your feedback—we’ll be sure to pass it on to the relevant team. We really appreciate your support!
Reply from Evolve Home Energy Solutions
Thank you very much for your kind feedback — it is genuinely appreciated.
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