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Rated 1 out of 5 stars

Created exchange, has been stuck in 'manual review' for 10 days. Support refuses to answer my emails. Notice how they've stopped replying to reviews on here. They're preying on ignorance and gulli... See more

Rated 2 out of 5 stars

Fees are way too frigging high, it's insane. I tried to exchange $100 BTC to USD Paypal and it ended up asking me to send $112 instead, and with the bitcoin fee that's a total of $15 going somewhe... See more

Company replied

Rated 2 out of 5 stars

Was a great reliable exchange for me until it wasn't. Now I've been looking at the same screen that says "Awaiting manual action from our support team" for over 9 hours. I sent an amount and was told... See more

Rated 3 out of 5 stars

Evonax is legit, I have exchanged my cryptos using their platform for 4 times and they have never cheated me! You see I give an average rating to evonax is because the fee is TOO HIGH! 10%? Combi... See more

Company details

  1. Currency exchange service

Written by the company

European based Crypto currency exchange. We have been in the industry since 2016 and have many years of experience helping our customers exchanging cryptocurrencies. Please make sure that you always use http://www.evonax.com. We cannot be responsible for any loss of funds if you use another site than ours. We are ready to help you swap between the most popular cryptocurrencies out there. Happy exchanging. Our support team checks Trustpilot on a regular basis. For more effective feedback and quick solution, if any, please follow the recommendations below: - Provide the deposit address of your transaction, if you have any issues with one. - Describe your experience in details, with proofs. - Be polite and respectful. Estimated time of answer is up to 2 working days.


Contact info

You should know

1.8

Poor

TrustScore 2 out of 5

198 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Thieves

Created exchange, has been stuck in 'manual review' for 10 days. Support refuses to answer my emails. Notice how they've stopped replying to reviews on here. They're preying on ignorance and gullibility.

They stole from me.

14 February 2025
Unprompted review
Rated 1 out of 5 stars

Sent 2000 Dogecoin and it was not received

Sent 2000 Dogecoin and it was not processed and I contacted support 30 days ago or so, they never even responded I sent 12 emails NO RESPONSE, Message was,
I accidently sent another transaction to this address DJ1hgFpuZ5HkJ2Jy4WsydSYZR9eMgnHEua

can you please process it to the same destination address as the last one to this address:
DDstLoMMmAjxMfm9wSJznGhL3KeBZry8C7

please do this for me ASAP thankyou

they are supposed to forward any extra transactions to the same output address if they recieve more coins like ChangeNOW does and years ago I made the same blunder and support helped send my other coins through to me at evonax but something is up, NO SUPPORT IS RESPONDING, so if you have a stalled transaction even if it is $1000s of dollars its GONE FOREVER, Go with ChangeNOW, thankyou.

8 October 2024
Unprompted review
Rated 2 out of 5 stars

Was a great reliable exchange for me…

Was a great reliable exchange for me until it wasn't. Now I've been looking at the same screen that says "Awaiting manual action from our support team" for over 9 hours. I sent an amount and was told after my transaction confirmed that their hot wallet didnt have enough to send my coins out and needed support to get more. Then i sent a smaller amount in the same currency and my exchange was completed successfully and automatically. Still waiting on "support" or "cold storage" or whatever it is with my initial transaction. All i get is that i can email them and they will try to get back within 1 business day.

6 July 2024
Unprompted review
Rated 1 out of 5 stars

Exchanged BTC to Monero, stole my money

Exchanged BTC to Monero, had verification that the transaction was successful--however did not receive anything.

Reached out to customer service like a week ago (ignored my three emails), multiple times, with my final message mentioning that I would be leaving negative feedback here and with the BBB.

8 December 2022
Unprompted review
Rated 1 out of 5 stars

This site is a total scam

This site is a total scam. I sent bitcoin to be exchanged into Monero in my Exodus wallet not realizing that my exodus wallet was upgrading. I sent 2 emails to support and have received no reply whatsoever. Exodus said once the upgrade was finished if evonax.com had sent my Monero it would appear in my wallet. Well no Monero has shown up yet. I am glad I only sent $50 as a test. Something told me this site was too easy to use and it had to be a scam and I guess I was right. Don't give them your money.

28 August 2022
Unprompted review
Rated 5 out of 5 stars

Nothing fancy

Nothing fancy. Very simple and it does the job well.

5 February 2022
Unprompted review
Evonax logo

Reply from Evonax

Dear István
Thank you for your review. It is highly appreciated and we are very happy to see that you had a good experience using our site. Hope to see you back another time.

All the best,
Julie Hansen - Evonax Support Team

Rated 5 out of 5 stars

Great Exchange Service

I have used this exchange service two times so far already because I wanted to expand my cryptocurrency coins (specfically using some of my bitcoin (btc) for some dogecoins (DOGE).

I have had no problems whatsoever so far in my times of transferring any coins with them. Exchange takes a few minutes once confirmations happen and wham! instant new cryptocurrency.

I love how little I can put in also. Some exchanges require a bare minimum that is below what I'd prefer to spend on in exchanging. This one lets me utilize my more comfortable rate id like to exchange which is nice.

2 January 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I exchanged BTC for XMR. It was my first experience with Evonax and I give a full and deserved five stars. The service is flawless. The follow up from Evonax is excellent. I will definitely be back!

4 August 2021
Unprompted review
Rated 5 out of 5 stars

NiceExchangeBtC

Hmm... :) this is Good Exchange site you interesting handle crypto?? interesting all crypto and bitcoin topic? you must look site and test.....

24 June 2021
Unprompted review
Rated 5 out of 5 stars

Incredibly Fast And EASY!

The service was very fast and easy to use. Also, the exchange rate for the Crypto I put in was very good. The crypto was delivered to me in under 10 minutes. Very nice service, highly recommend!

22 May 2021
Unprompted review
Rated 5 out of 5 stars

works

used it twice to exchange litecoin and bitcoin . . . .went tru fast and i got my crypto

9 May 2021
Unprompted review
Rated 5 out of 5 stars

Great service, but word of warning

Complete beginner here, I tried to transfer Dogecoin to USD but I missed a very important word-- "Advcash" is next to it, which I believed it was a system of theirs. ADVCASH IS A THIRD PARTY SERVICE. It is not part of their own website-- it is a separate payment hub that is not supported in the US. After a bit of my own research, directly exchanging cryptocurrency to money in the US is an illegal route, so this website cannot serve as an alternative (maybe outside the US it's possible, but AdvCash just will not let you in if it detects you are in the US).

Anyways, with this knowledge, I contacted customer service after and they were nice enough to give me a full refund, even though it was my error. My advice to anyone who is trying to do something similar to this is to exchange your cryptocurrency to something more generally used (Bitcoin, for example) and use it to make purchases on websites, as long as the seller of the goods or services is willing to accept it. In the meantime, I'd recommend the website to emphasize this option's limitations a little more, but it's nothing much to worry about. Bottom line is, even if you do run into issues with the website, customer service will do their best to resolve it.

3 May 2021
Unprompted review
Rated 5 out of 5 stars

BTC to ETH

BTC to ETH. I sent 0.2 btc but never recived any ETH. The Evonax website said "transaction completet" but i never recived anything.

EDIT: AFTER CONTACTING EVONAX THEY SOLVED THE CASE VERY FAST AND I GOT MY FUNDS WITHIN THE DAY, THANK YOU VERY MUCH EVONAX

28 April 2021
Unprompted review

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