Exascale Reviews 

Previously in a contract with one of the major broad band providers. I experienced bad customer service but more importantly poor speeds and bad connections .

Thus decided to try a smaller company knowing they can provide a faster connection (double the speed) for cheaper than I was previously paying. Especially after I got told I was on the fastest connection that could be provided in the area that why the price was inflated by my previous provider.….. Clearly that was a lie.

After speaking to the Exascale team, I decided to join. The main three reason I decided to try Exascale (over the likes of Virgin, BT, etc):
1. Honest and easy to contact customer services.
2. Very cost effective.
3. Overall internet speed.

The nerd part:

Since being with Exascale I have ran multiple test on the connection both wireless (the proved mesh router) and wired (cat 8) connection . Overall the stats has been stable , thus please see below my average find

Idle-
Ping: Low 3
Ping: High 5
Jitter O

Download
Ping: Low 6
Ping: High 134
Jitter 7

Upload
Ping: Low 3
Ping: High 517
Jitter 30

Simple summary
1. Fast connection.
2. No buffer when watching tv / streaming services ( Netflix , Disney and Amazon)
3. Easy help provided via customer service.
4. No hassle sign up.
5. The latest technology in using mesh router systems.
6. Small sleek and discreet router.
7. Multiple devices no issues.
8. Cost effective internet.

Helpful and efficient. Competitive cost structure.

Exascale have recently installed fibre to the rural village where I live. Met with Tom to discuss the challenges of installing at a Grade 1 listed property and was assured they could install and fully meet English Heritage requirements. Installation was completed 8 days after my order was raised. The engineers were excellent, did a superb job and kept me fully informed at all stages of the installation. The increase in speed is substantial.
Wouldn't hesitate to recommend them.

The fitting date was on time, the Internet has never gone down and is a fast Internet. 100% helped my business

Great communication from exascale the whole way through
New broadband fitted and noticeable better!

The entire process of installing the infrastructure underground to having live fibre to the property went as smoothly as possible for something that is quite complex.

Excellent customer service and staff.

The fibre speed is exactly what was advertised.

Seamless renewal process, fully automated and well communicated 👌 Five Star ⭐️ ⭐️⭐️⭐️⭐️

We have recently swapped to Exascale to improve our previous internet speeds. The guys are friendly, helpful and we now have excellent broadband speed which I have just tested at 148.4mbps!

Excellent service by this company no complaints installation was done professionally and with courtesy clean & tidy left the room as they found it
Set up & connection was done in minutes very impressed. The super fast broadband has made a massive difference in our home when we have 16 devices connected!!! A++ after sales any issues just a phone call away

Excellent service from an excellent local company

Our BT broadband was sluggish meaning we were always waiting for the computer to keep up. Our VOIP telephone kept dropping out and we couldn't stream anything and use the phone.

Exascale installed our new full fibre connection just 3 days after contacting them and the installation was clean and smooth.

We now have very fast internet and can run as many devices as we like at the same time. I would recommend this company to anyone and everyone.

Well done Exascale.

We used to have terrible connectivity & speed issues which our previous ISP never managed to resolve. We were introduced to Exascale via a partner and decided to get the 1GB fibre line with copper backup line. Tom was very quick to organise everything for us. We had some delays on the BT and Vodafone side but even then, Tom was in constant communication with them and kept me personally in the loop about developments. Since we went live with Exascale a month ago in HQ, I have only had positive feedback from our users regarding the speed and stability of the service. We are now in the process of installing the service at our remote site as well. It is always delightful to deal with someone who goes the extra mile and make you feel like a valued customer. Top marks to Exascale for the excellent service and to Tom for his friendly and personalised communication style.

Put simply, fantastic customer service from a local company at really competitive prices - what more could you ask for!

Having been tied to Virgin Media on a new build estate for around 7 years, Exascale provided us with the opportunity to finally escape ongoing dire service from Virgin.

Exascale have expanded their network just to get us online (first on our development) so I’m really hoping more local people in Telford take up their services - they really deserve further success.

Great, tidy install from Mark and have been kept in the loop all the way through the process. How many other company CEOs would sit in your lounge personally configuring equipment for you, brilliant - thanks Tom & Exascale :-)

The team were very efficient, friendly and communication was good throughout installation. Since ‘switch on’, service has been uninterrupted and speeds are as promised.

Excellent Service!!!
From the initial conversation, through the activation of the internet, Exascale have been fantastic every step of the way!

Couldn't recommend the team here any more, their competitive pricing and excellent communication makes them a very easy recommendation to anyone looking to improve their leased line solution!!!!

Fast and reliable service and support. Hits Party Discos have been with Exascale for many years now and we look forward to many more to come.

Having used Exascale for the past three years I can confidently say their network, support and overall service is second to none!

After seeing that Exascale is operating in our area , i decided to ditch Virgin media after 13 years of being a customer . Glad i have . These lads came out on Saturday just gone, and spent a good 6 hours sorting out my connection . They came back today Monday and arrived at a time that suited me . I had noticed that they had already put the line to the house and had done the cabling, neatly done on the front of the house .
It took the lads about half an hour to get it in the house ready for connection . Although it took a time to get the command through the 2 lads ( Mark and Matt ) remained calm and patient staying professional at all times .
About 2/3 hoursi had a call from Tom asking how it went . I couldn't praise these lads enough. it was cold and wet but they had done the job . customer service 5* keep this up and i am sure your company will go far . Its about time these rip off large companies got slapped .
Thank you Exascale