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excess-baggage.com Reviews 353

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TrustScore 4.5 out of 5

4.7

Money & Insurance
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Review summary

Created with AI, based on recent reviews

Looking at 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional service and customer support they received, often praising the staff for their helpfulness, kindness, and efficiency in resolving issues, especially concerning lost items. Many people found the overall experience to be smooth and positive, with quick service and clear explanations. However, some customers were dissatisfied with the service at specific locations, mentioning issues like delays in collecting bags or difficulties with the lost property service. A few other people also felt that the initial staff interactions were indifferent or that there was a lack of managerial support to resolve problems.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, politeness, and... See more

Service

People report positive experiences with service. Customers consistently praise the helpfulness and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

Location

Clients share ambiguous opinions on location. Many found the service convenient for storing luggage at... See more

Product

Reviewers mention positive feedback about products. Customers were pleased to find replacement items, such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We would like to say a big thank you to Lumi for her incredible kindness and generosity. We accidentally left our backpack—containing important documents—in the car park at Stansted Airport in the e... See more

Rated 5 out of 5 stars

I needed some help today with setting a suitcase lock prior to flying Heathrow T4. Staff member Aneeqa provided me with top quality service and advice for which I am very grateful. I will definitely u... See more

Rated 5 out of 5 stars

Left my luggage on the floor outside jet park .They were excellent in communication between our driver with office. They picked our bag and left it with excess baggage. Lady at desk was amazing... See more

Rated 5 out of 5 stars

Forgot my carry-on bag at the bag collection belts and only realised what happened after I had left the airport. When I got to the lost luggage booth, Rovilena could tell I was stressed about my missi... See more

Company details

  1. Money & Insurance

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

353 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

STEPHEN …

STEPHEN was absolutely perfect in responding to my emails quickly and concisely. He explained everything and made it easy for me to complete the necessary forms. I can't thank him enough.

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Big THANK YOU to Lumi at Stansted! Great service!

We would like to say a big thank you to Lumi for her incredible kindness and generosity. We accidentally left our backpack—containing important documents—in the car park at Stansted Airport in the early hours of the morning. It wasn’t until we got back home to London that we realised it was missing.
We submitted a lost item claim online, and to our great relief, Lumi saw the claim, went out of her way to find the backpack, and made sure it was safely returned to us. Her thoughtful actions and prompt help made a huge difference, and we are deeply grateful.
Thank you so much, Lumi. Your outstanding customer service and compassion truly stand out!

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Nimisha Umman

Nimisha Umman, was a wonderful help today. Anything you need, she is wonderful to help you.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Kristy was so efficient and really…

Kristy was so efficient and really pleasent to deal with. My fiancè left behind some bags with items for our wedding next month and she found them and got me sorted so quickly and easily in just one phone call.

31 March 2025
Unprompted review

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