Excess Telecom Reviews 533

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I have had Excess for year now and I havent had any problems with them or their services. They offer Excess Perks and i think its just awesome. You have opportunity after opportunity to win prizes whi... See more

Rated 5 out of 5 stars

Excess Telecom is the best. Customer service update me when my account needs attention. They respond quickly and answered all my questions and treated me with courtesy and respect.

Rated 4 out of 5 stars

The only issue I have is the cost for a replacement phone. I elected this service because it's at a much discounted rate due to present financial hardships. Common Sense would say if I'm unable to aff... See more

Rated 5 out of 5 stars

Great Service and best of all its Free!!! This is a absolute great company and they have so many options when it comes to what type of phone or cell service that you maybe interested in, everyone has... See more

Company details

Written by the company

Excess Telecom is a trusted leader in delivering affordable, high-quality wireless and internet services, specializing in government-supported programs like Lifeline and the Affordable Connectivity Program (ACP). With a proven track record of connecting underserved communities to essential digital resources, we empower individuals through access to education, healthcare, and employment opportunities. Building on our success in the government phone program space, we proudly introduce Flex Mobile, our premium wireless brand that embodies our commitment to digital inclusivity and innovation. At Excess Telecom, we’re dedicated to bridging the digital divide and creating a more connected, equitable future for all.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

533 reviews

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Rated 5 out of 5 stars

I love excess telecom they are very…

I love excess telecom they are very professional and know exactly what their customers want in order to stay happy… the more happy customers the more a business thrives! I’m happy to say I am a complete excess telecom customer junkie 🙈💩🧟‍♂️

30 May 2025
Unprompted review
Rated 5 out of 5 stars

And if I did......

I've never had any issues and if I did, have issues that is, they were super speedy and have even escalated and returned my call on the same day to resolve any "issues".

26 May 2025
Unprompted review
Rated 5 out of 5 stars

Excess Perks offers many perks

Excess Perks offers many perks. I’m excited to see when these perks become active in my account since I’ve just began the excess perk adventure. The downfall is I’ve been an excess customer for over 2 years. Don’t know when perks was rolled out but would love to have been a perk member from the beginning because perks are rewards monthly as an existing customer. A week ago when I first tried to sign in to excess perks with username and password the system was not allowing me. Excess seems to have online issues do to maintenance often. Let’s keep perking Aloha to feeling lucky with perk rewards Mahalo excess

22 May 2025
Unprompted review
Rated 5 out of 5 stars

6+ months of Inactivity!!!

Original phone I was sent wasn't very good.... "Tossed" it aside and forgot about it for about 6 months, had a Verizon plan that ended up getting shut off .. but my phone was unlocked .... Found my excess phone .. put sim in my newer phone ... And I have almost just as good of 'free' service using a better phone .. like I did with a paid plan... And the best part is the excess sim still worked after 6+months of inactivity.!! Yay!!!

1 May 2025
Unprompted review

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