Excess Telecom Reviews 533

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I have had Excess for year now and I havent had any problems with them or their services. They offer Excess Perks and i think its just awesome. You have opportunity after opportunity to win prizes whi... See more

Rated 5 out of 5 stars

Excess Telecom is the best. Customer service update me when my account needs attention. They respond quickly and answered all my questions and treated me with courtesy and respect.

Rated 4 out of 5 stars

The only issue I have is the cost for a replacement phone. I elected this service because it's at a much discounted rate due to present financial hardships. Common Sense would say if I'm unable to aff... See more

Rated 5 out of 5 stars

Great Service and best of all its Free!!! This is a absolute great company and they have so many options when it comes to what type of phone or cell service that you maybe interested in, everyone has... See more

Company details

Written by the company

Excess Telecom is a trusted leader in delivering affordable, high-quality wireless and internet services, specializing in government-supported programs like Lifeline and the Affordable Connectivity Program (ACP). With a proven track record of connecting underserved communities to essential digital resources, we empower individuals through access to education, healthcare, and employment opportunities. Building on our success in the government phone program space, we proudly introduce Flex Mobile, our premium wireless brand that embodies our commitment to digital inclusivity and innovation. At Excess Telecom, we’re dedicated to bridging the digital divide and creating a more connected, equitable future for all.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

533 reviews

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Rated 5 out of 5 stars

Awesome Rewards Program!

I just learned about the reward program they offer and it is an excellent program! They have daily, monthly, and other giveaways plus you can earn points to redeem for a variety of things. This is a great phone company!

8 January 2025
Unprompted review
Rated 5 out of 5 stars

Excess telecomm has the best customer…

Excess telecomm has the best customer service, most affordable phones and plans, and are so willing to help when something comes up. The reward program is like no other I have ever been a part of. I truly love excess telecomm and am so glad that I found them :)

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Excess Telecom is awesome

So far I like everything about Excess Telecom, I have nothing bad to say about the company. It's free service and it's great service. I just found out about the rewards system thing but really haven't gotten to familiar with it yet so idk what I'm able to do or get with the rewards. But overall I love Excess Telecom.

5 January 2025
Unprompted review
Rated 5 out of 5 stars

From what I know if Excess Telecom…

From what I know if Excess Telecom they're very caring and want to help in many ways. More than just a phone line. Rewards are given to people and you get reward bucks for many different reasons. Try them out! Thanks Excess!

4 January 2025
Unprompted review

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