Exchange Utility Reviews 

We have had an active dialogue with Helen for the past 18 months or so. Initially she was honest enough to say that our current provider SSE were close to being the most competitive on the market baring in mind our usage and consumption dynamics. Last you suggested that we elect for a Smart meter in both our premises but regretfully this technology exposed SSE performance shortcoming. Our contract expired in September Helen contacted us and gave us some options and we decided it was best to stay with SSE but move to a longer fixed contract which you costed and we agreed to. Thank you

We dealt with Lyndsay Englander and she was superb throughout the switching process.
Lyndsay was at all times professional and friendly and we had full confidence in our dealings with her.
She knew well the products she was discussing with us and the process of switching over suppliers was completed in a timely manner.
Thank you Lyndsay for being flexible and accommodating in dealing with us, you are a credit to the company and we wouldn’t hesitate in recommending to others.

I have used Exchange Ulility a number of times for business energy contracts. I have found them to be proactive, they contact me at the right time & knowledgeable, setting up the best deal for me. Additionally Utility Exchange do all the legwork, setting up new contract & cancelling existing supplier. Recommended.

Hilary Caplan has been our contact for a few years now and again we have renewed our electricity contract with her in what is a very turbulent market. Her help and advice is great and we would recommend to anyone looking for a broker.

Very good service all round from all your managers especially on switching. Good communication overall but could improve between your different teams. Would recommend you to other businesses.

Everything was very clear. Thank You

I found Kirsty very helpful, friendly and willing to go that extra step when we arranged a new business electricity supply contract, I would definitely recommend Exchange Utility to others.

After the initial phone call from Emma Senior I received easy to understand information about changing my gas provider. She found me an acceptable alternative and explained the changeover in detail in a very pleasant and relaxed manner without pressuring me. Overall I was happy with my dealings with her as she delivered what she said she would.

Exchange Utilities. I have used Hilary Caplin of Exchange Utilities for a few years and she is very professional, courteous and swift with our energy deals and makes this part of business a simple process.

Overtown Taverns Ltd.

Having initially been wary of using brokers to arrange our utility supplies (we had always gone direct to the utility companies) we received excellent service from Hilary Caplan at EU.... particularly as we were caught up in turbulent market conditions. We spoke to other brokers for comparison and found EU to be extremely competitive. Even when things changed at the last minute, Hilary was on the ball to keep things moving forward and secure the best deal for our church. Would recommend a conversation with Hilary if you are looking for a new deal!
Thanks Hilary! Andrew - Centre Manager

Exchange Utility provided a friendly and professional service. Helen was so helpful and kept me informed regularly. I would recommend them.

I found Hilary to be attentive and efficient in renewing our church electricity contracts. Saved me a lot of bother dealing with a rogue industry which is supposed to be regulated but seems to be working as a cartel.

Great service from Hilary Caplan at Exchange Utility - able to provide good prices, without any jargon or false promises that so many other energy companies like to use! Good patient approach from Hilary, meant that we have transferred all our utilities over, and she has our confidence and thanks - Well Done!

Hillary has been so patient with me, she knows when I’m too busy working she will always ring back or email me the quotes!!
Excellent service x

your representitive was very professional and polite and covered everything
i need to know i was very happy the way she spoke to me

Hilary Caplan was very pleasant and explained all my options for renewing our electricity contract which doesn't expire until March 2022 (hence only 4 stars) but we will get the new contract at todays prices which is great as the price of utilities is rising everyday. hopefully when the contract goes live i will be able to give Hilary a 5 star review. G Barton Plastering Ltd

I have never experienced such consistent and personal service as we get from Exchange Utility. Sharon has again been very helpful and efficient in taking us through the process of renewing our gas contract. Having the same person phone and email you, even after several years, always promptly and always patiently, is something that sets Exchange Utility apart from most companies I deal with. .

Thank you.

Chris, Castlemilk Community Church.

Kirsty was persistent and knowledgeable and I was relaxed with her and happy with the outcome.

Our utility advisor is always helpful and courteous.