Long term customer of Advent which over the years became Exertis Supplies. After change of ownership now left with queries and the accounts team and any other contact we had has now disappeared. No on... See more
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Purchased phone and was told about offer, after clicking link it states to apply after certain date. Set reminder on phone, followed all instructions and put in all relevant information. Had communica... See more
I purchased an Xbox package which included Game Pass and some other bits and pieces. I encountered difficulties in the set-up process including access to Game Pass. The assistance I received from Jami... See more
Found the while process of setting up purchase, delivery and forwarding communication with Klarna for the XBix Series X very easy. Can't fault the process from the initial "buy" command online. Thanks... See more
Company replied
Company details
Written by the company
Exertis is one of the UK&I's largest and fastest growing technology distribution -and specialist service providers. We partner with 700+ global technology brands and over 13,000 resellers, e-commerce operators and retailers. Our opening hours are Monday to Friday, 9am to 5:30pm.
Contact info
United Kingdom
- www.exertis.co.uk
3.4
Average
284 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Ordered X Box Series X
Great service. Ordered on a Tuesday, item received by Thursday morning.
Sadly my Game Pass wasn't working. But 2 hours after emailing Exertis, Marlon from their support team had fixed it all for me.
Recommended highly.
25 February 2022
Unprompted review
Reply from Exertis
Hello Steven, thank you so much for the positive review. We are sorry that you had an initial issue with the game pass but great to see that it was resolved by Marlon very quickly to get you up and running. Really appreciate you taking the time to review and enjoy the Xbox
Reply from Exertis
Hello Adam, we are delighted that you are happy with our service and thank you so much for taking the time to let us know
It was easy to apply for
It was easy to apply for, arrived quickly and the deal is amazing.
24 February 2022
Reply from Exertis
Hello Paul, thank you for the feedback - we have had many comments that the deal is amazing or seems too good to be true, but yes, the deal is amazing and it is true... We are so pleased that you are happy with your experience and enjoy the Xbox
Great Customer service
Xbox controller not working, I reported this and it was replaced no questions asked. Great customer service 👍🏼
24 February 2022
Unprompted review
Reply from Exertis
Hello, We are sorry that you have had an issue with the controller however we are delighted that you were satisfied with the service provided to correct this. Thank you so much for you positive review
Great service highly recommended
24 February 2022
Reply from Exertis
Hello Andrew, thank you for taking the time to leave us such a positive review. It is always great to hear that we are offering a service that delights our customers.
Excellent speedy delivery plus ability…
Excellent speedy delivery plus ability to pay monthly. Highly recommended
24 February 2022
Reply from Exertis
Hello Lisa, thank you for your positive review. We are really pleased that you would recommend us to other customers, thank you for your informative comments
Reply from Exertis
Hello Mr Mills, great to hear that you are happy with the service we have provided and we do hope you enjoy your Xbox
Great service
24 February 2022
Reply from Exertis
Hello Tim, thank you for taking the time to leave your review. We do take pride in delivering an excellent service to our customers and it is always great to hear from our customers that we are meeting their expectations
Very easy to use and fast delivery
24 February 2022
Reply from Exertis
Hello Mr Cannon, thank you for you positive review and your informative comments. We are delighted that you are happy with the service provided and that the whole experience was quick and easy
I got what was advertised.
24 February 2022
Reply from Exertis
Hello Alan, thank you for taking the time to review, we really do appreciate this. Hope you are enjoying the Xbox.
Small room for improvement
Quick ordering process and lightning dispatch. Was very surprised when Xbox arrived after 2 days from ordering when most of the retailers have them out of stock.One improvement that can be made is to inform customer when the order has been dispatched. I've found out that order is out for delivery from DHL on the day I wasn't at home.
24 February 2022
Reply from Exertis
Hello Bartek - thank you for leaving your informative review. We will look into this issue - thank you for flagging to us. Thanks again for taking the time to leave your review and we do hope you are enjoying your Xbox.
Amazing service
Arrived in 2 days. Securely packaged and comes preloaded with 2 years of game pass ultimate.
24 February 2022
Reply from Exertis
Hello George. Thank you for your positive review. We do aim to delight our customers and so pleased that you are happy with our service - thanks again for taking the time to review
Reply from Exertis
Hello Daniel, we pride ourselves on our level of service so is a fantastic boost to the support team to hear that we are doing a great job - really appreciate you taking the time to leave your review, thank you so much
Arrived quickly but never got updated…
Arrived quickly but never got updated on delivery need to make sure you are in on day 3 of placing order
24 February 2022
Reply from Exertis
Hello Donna, thank you for your informative review, we will certainly take a look at that as we do send out notifications of delivery, so sorry you did not receive this for your order. Thank you for your understanding and please do enjoy your Xbox
Reply from Exertis
Hello Chris, thank you for your feedback - we do pride ourselves on our service levels and delighted that you found us easy to do order from - really appreciate you taking the time to leave your review
No problems at all and all as…
No problems at all and all as described. Great service.
24 February 2022
Reply from Exertis
Hello Chelsea. Thank you for taking the time to leave such a positive review. We really do appreciate the feedback from our customers and we are so pleased you are happy with our service
Thank you Marlon!
Thank you Marlon!! Great experience all round very helpful and quick response emails. Very polite that’s how service should be🙏⭐️⭐️⭐️⭐️⭐️
24 February 2022
Unprompted review
Reply from Exertis
Hello, thank you for your kind words and for the shout out for Marlon, we will make sure this is fed back to him. It is a pleasure for us to provide this level of service. Hope you are enjoying your Xbox..
Received my order very quickly
Received my order very quickly, however the lack of information regarding whether or not the order has been despatched until the morning it's on its way is hard to plan for. Still very happy.
24 February 2022
Reply from Exertis
Hello Liam, thank you for that feedback - we are always trying to improve our service so your comment is very useful. Great to know that other than that you are happy with our service.
Brilliant service.
Brilliant service. Wasn’t sure at first whether legit but through Asda was perfect.
24 February 2022
Reply from Exertis
Hello Dale, thank you for taking the time to leave your review - we really do appreciate this. Great to hear that you are delighted with our service. Thank you for your custom and enjoy the Xbox
Perfect deal and price and delivered on…
Perfect deal and price and delivered on time.
24 February 2022
Reply from Exertis
Hello Stacy, Thank you for taking the time to leave such a positive review. Always great to hear that our customers are delighted with the product and the service received
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