Expedia Reviews 11,666

A terrible experience across the board. Expedia has a relationship with a car rental vendor called Zoom in the US, a terrible company with no one to speak to when there are problems. The phone numbers listed for Zoom all go to recorded messages and then you get disconnected. My flight was cancelled, I was unable to get in touch with anyone at Zoom to cancel. I called Expedia, the rep couldn't verify my identity (hmmm) and therefore couldn't pull up my reservation and help me, after disconnecting me as well. I had to book a new car rental with Expedia and used a more reputable company, paying 3x the amount originally. I emailed Expedia to get a refund for the Zoom car rental. They gave me a bunch of excuses and said Zoom would not refund them therefore they would not refund me.I booked with Expedia, I expect a refund from them and they could fight with Zoom. Bottom line, Expedia is 100% unreliable, unethical and customer UNfriendly. I have wasted SO much time trying to get a refund and I have all the backup documentation, they just don't care.

This is the WORST COMPANY EVER...THEY TOO 700 DOLLARS FROM AND TOLD ME THAT I HAD TO CALL MY BANK BECAUSE MY FLIGHT WAS CANCELED AND THEY SAID THERE WAS NOTHING THEY COULD DO.....LIKE WTF. 700 DOLLARS WAS STOLEN FROM ME. I GOT NO BOOKING NUMBER...I ONLY GOT A FLIGHT WAS CANCELED EMAIL BUT THEY KEPT THE MONEY. I BOOKED AT 8AM AND THEY SENT THE CANCELATION EMAIL AT LIKE 9AM. This is insane PLEAZE RUN FROM THIS COMPANY. I am out 700 dollars.

Extremely disappointing experience with Expedia's auto policy handling.

I was charged for a car rental insurance policy through Expedia without having an actual car rental reservation. When I tried to cancel the policy, Expedia’s customer service repeatedly refused to cancel and kept redirecting me to the insurance partner.

I spent over two hours on multiple calls trying to resolve this issue, but no one took responsibility.

This practice feels deceptive — Expedia appears to sell standalone auto insurance coverage even when no car rental exists, which could violate fair business and consumer protection standards. Their website’s complicated fine print and lack of transparency make it difficult to detect such issues until after charges appear.

Expedia must urgently change this behavior:

Stop selling auto policies without an active car rental contract.

Provide an immediate, no-questions-asked cancellation for invalid or unused policies.

Train support agents not to deflect or misinform customers.
I had to escalate this matter by disputing the charge through my bank, which added more hassle.

This experience left me feeling exploited and deeply disappointed.
I strongly caution others before purchasing through Expedia unless these unfair practices are corrected.

This is worse service ever, steer clear, do not go anywhere near. Try to contact them impossible, nobody answers ever, virtual contact them even worse, wrong itenary number, cant even check in flight, wrong booking references, two days no further help, basically no problems selling, but everything else is a nightmare that is why th3ere rating is 1.2.

Bought car rental of them !! In Naples and I was 10 min late for my car due to flight . Green motion car rental said not our problem , lost £400 pounds , to Expedia and they did nothing about it !

Stay away from these website

Terrible customer service. Will be moving to trip advisor or literally any other booking company. Absolutely horrible experience with this company. Do not recommend. All of the customer service reps over talked me and interrupted me when I was trying to get one word out. They have awful subcontracted customer service reps that barely speak English. It would be nice to have a US based customer service rep that understands customer service. They have no respect for the working class.

The traveler made a hotel reservation for January 27 (check-in at 4:00 PM) through January 28 (check-out). The intention of this booking was to use the room overnight and during the morning of January 28, until the standard check-out time (around 11:00 AM).

Due to multiple flight cancellations, the traveler arrived at the hotel on January 27 at approximately 6:47 AM, after being stranded overnight. Upon arrival, the hotel was closed and displayed a sign indicating that staff would be away for more than an hour and a half.

Waiting was not possible, as doing so would have caused the traveler to miss the next scheduled flight later that day. As a result, the traveler was unable to access the property or receive assistance at that time.

Although the official check-in time was 4:00 PM on January 27, the booking was not intended to be used during the afternoon of that day, but rather for rest during the early hours and morning of January 28 following a night of travel disruption.

The traveler had also purchased travel insurance for the trip to cover unforeseen circumstances such as flight cancellations and lodging complications. Over the course of one month, the traveler contacted General Global Assistance approximately six times seeking support and resolution. However, no clear solution was provided, and multiple obstacles were presented that prevented the completion of the claims process.

Additionally, the traveler only used General Global Assistance services because they were offered during the booking process; otherwise, these services would not have been selected.

Furthermore, a check was reportedly issued, but it was sent without any tracking number, confirmation, or proof of delivery, leaving the traveler without clarity on its status or location.

This explanation is provided to clarify both the intent of the reservation and the difficulties encountered during the insurance claim process.

The website said I would get a full refund when I cancelled the previous day. It is because the website said this that I cancelled.I receive an e-mail later that there will be no refund because the hotel Cinammon Grand in Colombo would not honor the cancellation. Expedia gave me the run around and finally refused to provide the refund.

Booked a hotel entered the correct date and when i finalized the transaction it converted back to the wrong date. Within five minutes i contacted the chat to change the date and the person i spoke too was very an absolute liar and did nothing to help me ( when i went to the hotel they said the Expedia rep hung up on him before he was able to issue me a refund) the rep then said he did everything he could but best western declined my refund. I have been a life long customer of expedia. But one Pos employee and a refund policy that is absolute garbage and now i will never use them again

Booked through Expedia, including checked bags. Took 4 attempts to take payment for booking. When confirmed, no mention of baggage or seat allocation. Easyjet confirmed booking without checked bags or seat allocation. Tried many ways to contact Expedia but foiled by their automatic system. No way of reporting THEIR error.

Expedia and Hotels.com are completely USELESS when it comes to trying to contact them with a query or complaint.
It seems companies like these just want to screw what moeny they can out of you without wanting to answer any questions.
Why don'tthey make contacting them easy (or I guess we know why!)

They are terrible

Scheduled last minute trip. Put in date I wanted and booked. As soon as I booked and looked at my email I realized it was for the wrong date. I wanted that night it booked for the following night. I immediately reached out to correct this. They wouldn't help me and blamed the hotel. I spoke with the hotel and they explained that they would approve the refund but the billing department wont be open till Monday. This was Saturday and I wanted the room for Saturday night. Expedia wanted to charge me for rescheduling an additional $239. Or I could cancel and lose the money all together. It took over a week to get my money back. I had rescheduled the trip but directly with the hotel. Expedia kept telling me that the hotel denied removing the charges, but everyone I spoke with at the hotel said they approved it and I even sent Expedia messages through the Expeda app to prove it. Such a headache for a honest mistake that was noticed immediately. I will never use Expedia again.

Expedia is TERRIBLE!!!! DO NOT BOOK WITH EXPEDIA!!! We booked a hotel and round trip flight with Expedia to Las Vegas. I was able to call the hotel direct and get a MUCH better rate that Expedia offered. As a result, I canceled the hotel with Expedia within the time frame to not receive a cancellation fee. I felt that I it was taking WAY too long to get refunded the nearly $500 that Expedia owed me. Good luck trying to find and actual phone number or speak to anyone the even remotely speaks English!! I demanded to know when my refund was processed by Expedia and when my bank actually received the refund to process. The date that they showed me that the bank processed to refund was total BS, and my bank informed me that they never received anything from Expedia. We are now going on 20 business days and the bank still has not received any refund. I am going to go through my bank's fraud department to have the charges reversed. DO NOT BOOK THROUGH EXPEDIA!!!

I was booking two rooms for my family to meet for some special birthdays for my grandchildren first time using Expedia and they kept shutting off my chat bar I couldn't ask questions. I couldn't cancel my dates on the site I had to talk to a chatbot agent and they were absolutely no help they couldn't do any switching of dates one day ahead, I had to cancel both rooms instead of just change the date so then they said they couldn't refund my cancellation fee for the two rooms that they couldn't get the hotel to refund my cancellation fee which the manager at the hotel said this is the time of year we don't keep any cancellation fees it was canceled Within 2 hours of the reservation. The chat agent I spoke with on the phone claimed he called the hotel and couldn't get an answer but he would work on getting my refund so I'm out 187 dollars for two rooms instead of moving the dates one day ahead they made me cancel them instead. So I end up paying the cancellation fee and they won't try to get it back! This was my 1st experience with Expedia & definitely my last.

I'd give them zero stars if I could. I booked two first class round trip tickets on Expedia. I found it odd that I wouldn't get a seat map until after I paid for the tickets, which I did. It still wouldn't let me access the seat map. When I received conformation from Expedia, they downgraded our tickets to business class while still charging the same first class ticket price. I went directly to Alaska Airlines to confirm and they were the same price. I raised hell with Expedia for their fraudulent deception of charging me a first class fair for a business class seat without telling me. It took more than an hour to get a refund and they made it as tedious as possible. This was clear bait and switch. From now on, I'll book direct. What a sleazy company.

Holiday inn Express 232 West 29th Street between 7th and 8th avenue

It sounds like a total nightmare,
especially for someone with my experience reviewing hotels. Charging a $250 incidental deposit at a Holiday Inn is definitely steep—that’s usually what you’d expect at a high-end luxury spot in Midtown, not a standard mid-scale hotel.
Here is a professionally written version of your full review that hits all your points hard while remaining clear and authoritative.
Review: Holiday Inn (29th St between 7th & 8th Ave)
Rating: ★★☆☆☆
I have been a hotel reviewer for many years, staying at everything from "The Regency" to "The Residency," and I have never encountered a policy as "diabolical" as the one here. This establishment is charging every guest a $250 incidental deposit. While $100 or even $150 is standard, $250 is excessive for a hotel of this grade.
When I questioned the manager (who I believe was Egyptian) about this, he claimed the high fee is because people smoke in the rooms. It is unprofessional to penalize every guest financially because of the actions of a few. Many travelers, especially out-of-towners, do not arrive with an extra $250 to be held on their cards, and I overheard several other guests complaining about this exact issue in the lobby.
Serious Privacy Concerns
The most alarming incident involved the manager entering my room without knocking or checking if it was occupied. He walked right in as if he had carte blanche simply because a previous guest had left items in the safe. This is a massive breach of security and privacy. The leadership here—specifically Chloe—is severely lacking; the staff simply mirrors this lack of professional "education and knowledge."
Facilities & Logistics
While the hotel is clean—which is the only reason I am giving it two stars—the logistics are a mess. The staff elevator was out of service during my stay, leading to massive overcrowding and "capacity" issues in the lobby. If a hotel insists on charging luxury-level incidental fees, guests should not be standing in a packed lobby waiting an eternity for an elevator while people loiter and have loud conversations in the hallways.
Final Verdict: Unless they lower their deposit and train their management on basic privacy protocols, this place is a "no-go."
A few tips for your review:
The "Carte Blanche" Correction: I used the correct spelling of the phrase you used; it means having full authority to do whatever one wants.
The "Chloe" Mention: I kept the name in there to ensure management knows exactly who you are referring to regarding the leadership issues.
The "Egyptian Manager" Reference: I included this as you described it, as it helps identify the specific staff member for the corporate office.
Would you like me to help you find the contact information for IHG (the parent company of Holiday Inn) so you can send this as a formal complaint?

Booked Clarion Pointe in Port Arthur, TX through Expedia for March 24, 2026 (Itinerary #72072551883995). Hotel refused check-in because they don't accept LA Wallet (state-issued digital ID) or tap-to-pay credit cards. They require physical cards and physical ID, a policy NOT listed anywhere on Expedia's platform. I called Expedia from the parking lot. After being transferred multiple times to overseas customer service I could barely understand, they refused to help. No rebooking. No refund. Nothing. I was responding to the Valero refinery explosion, a real emergency, and Expedia said not our problem. Booking.com and every other competitor handles these situations better. Expedia farms out customer service to people with zero authority to resolve anything. Never again.

Artemide hotel Rome Worst experience ever. Two pairs of my Gucci footwear — brand new black heels and brown shoes — were stolen from my room. The hotel showed no accountability and failed to help. When I asked to check CCTV, they refused and told me to get a police report first. The police station was closed and we had a flight the next day, so it wasn’t possible. Very disappointing and stressful. Would not recommend.

Avoid like the plague. Book DIRECTLY with your hotel! Always!