Expeditionkithire Reviews 28

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I hired walking boots (suitable for crampons), down jackets and waterproof rain jackets & trousers. All the kit was in great condition (one pair of trousers was brand new - still in the wrapper) an... See more

Rated 4 out of 5 stars

I rented a sleeping bag for climbing Kili, I had good prompt communication from the company regarding any queries I had. The website seemed ok but super slick as some others are. Also I didn't get any... See more

Company replied

Rated 5 out of 5 stars

Honest and personable company run by an affable proprietor who is approachable, prompt and a straight shooter. Knowledgeable and fair. Makes me wonder why we even considered buying a 500 quid sleepin... See more

Rated 5 out of 5 stars

I hired a few items for a trip to the Himalayas, the whole process was excellent. Quick response to my initial query The right questions to find out what I really needed Easy to conta... See more

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4.7

Excellent

TrustScore 4.5 out of 5

28 reviews

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Rated 5 out of 5 stars

High-quality ski kit arranged at the last minute

Stuart arranged delivery of a full set of skiing kit within a couple of days prior to my trip. The kit was really high quality, clean and well-maintained. I had some minor issues with damages but the cost of repairs was fairly reasonable (£80 + £25 to keep the goggles I rented). With the damages, it was fairly expensive (~£290 in total for a week) but there was no way I'd have been able to have the same quality of kit for that price, if I was buying stuff. Would recommend, particularly if you don't think you'll use the skiing kit again and want a no-hassle experience (and especially if you're arranging at short notice!)

8 March 2025
Unprompted review
Rated 5 out of 5 stars

Winter Kit For Ben Nevis.

I hired walking boots (suitable for crampons), down jackets and waterproof rain jackets & trousers.
All the kit was in great condition (one pair of trousers was brand new - still in the wrapper) and totally fit for purpose - we used the kit for a Winter summit up Ben Nevis.
Stuart was super friendly and very helpful in offering advice on what kit to hire.
I highly recommend this hire Company - I’ll be booking with them again for sure.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Recommended

I hired kit to climb Mera Peak, Island Peak and Lobuche. Everything I received was high standard gear and well maintained, I had great comm’s from Stuart, and the delivery/returns set up was easy & effective. I would recommend them and happily use them again.

17 October 2024
Unprompted review
Rated 5 out of 5 stars

A++++++

A++++++
I can't praise Stuart, at Expedition Kit Hire, highly enough.
I was thinking about buying kit and then thought I would investigate hiring so I wouldn't have storage issues afterwards. I was nervous as I haven't hired before but my experience was overwhelmingly positive. The kit was great quality, clean and totally appropriate, whereas had I bought I may have got incorrect items.
I would recommend contacting Stuart before you buy anything. The service and delivery are excellent.

15 January 2023
Unprompted review
Rated 5 out of 5 stars

A+++!

Cannot rate this company more highly if i tried. Stuart was very quick to respond to all my emails and was more than happy for us to visit his warehouse and try on a few items before our trip.

We hired two sleeping bags, two down jackets, two waterproof trousers and a waterproof jacket for Kilimanjaro. All items were in great condition and we didn't feel the cold once.

Would highly recommend and will 100% re-use them in future.

30 November 2022
Unprompted review
Rated 5 out of 5 stars

Great kit and advice from Stuart at…

Great kit and advice from Stuart at Expedition kit hire.
You really cant go wrong with hiring kit from them . Its good quality, clean and works as advertised.

If you thinking of buying expensie kit that may not suit your needs , then I would advise you talk to stuart and hire from him first.
The service and delivery and first class.

2 June 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic company - Use them

This company was absolutely brilliant. We had never been to a cold country before (Finland in December). Via email Stuart was helpful in guiding us. Kit arrived nine days before we left. The kit was superb and we were never cold. Our deposit refund was less than a week after clothes return. Brilliant company! I will happily use again!

19 December 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service!

I can’t fault the service we received from Expedition kit hire. It was excellent in every regard. Email queries were answered promptly, the clothing and kit arrived ahead of schedule allowing us to check the fit before departing on our trip and was of excellent quality. We tested it out in minus 27 degrees and were both warm enough to be standing outside watching the Northern Lights in comfort. Returning the gear couldn’t have been simpler either with a prepaid postage label included in the parcel. Thank you, we will definitely use you again.

13 February 2020
Unprompted review
Rated 5 out of 5 stars

Excellent company - with exemplary customer service.

I came across Expedition Kit Hire with a Google Search. My first trip to the Artic Circle for 4 nights, and didn't have a clue what to wear.

Stuart sorted everything really quickly. A big box containing everything we needed was delivered with ample time to try on clothing and send back anything which didn't fit (it all did - we didn't need to). And even a couple of days before Christmas Stuart was able to help when we needed to add an item at the last minute - which was delivered in time for our holiday.

When we returned, we simply boxed up all the clothing and returned it. Getting our deposit returned was really quick - and Stuart was a pleasure to deal with, at all times.

9 January 2020
Unprompted review
Rated 5 out of 5 stars

First Use - Elbrus 2019

Found Stuart "by accident" on line and glad i did! I was off to Elbrus and did not fancy shelling out a small fortune for a pair of boots I was likely to wear once!
After a quick email discussion he sent me out a pair of Spantiks and a Pair of La Sportiva G5 (Brand new) for a size test. Whilst I was hoping the brand spanking new G5s would be the ideal the size and comfort of the Spantiks could not be ignored. Stuart put deposit back in day of receiving boots back after trial.

As promised the spatniks arrived days before my travels and thankfully the exact same boot! 5 Days and no blisters on Elbrus - what more could I ask for?

Stuart shipped me the return label too so all I had to was put back in the box and tape up and ship back via my local collect +

Will I use Stuart again? 100%. Already advised on Boots for Norway next Year
Would I recommend Stuart? 100%

3 September 2019
Unprompted review
Expeditionkithire logo

Reply from Expeditionkithire

Thank you Adrian for the kind feedback. Hope you had a good trip and glad the boots fitted ok. Thanks again Stuart

Rated 5 out of 5 stars

Excellent service again for Expedition Kit Hire.

Excellent service again. This is the second time I have used Stuart and his company for kit and wasn’t disappointed. A brand new(with tags) Tundra sleeping bag and a liner arrived and I am so please I took his advice as this bag was certainly what I needed for trekking to Everest Base Camp in February. Night time temps were -13 and I was cosy, cosy and cosy! Would recommend Expedition Kit Hire to anyone. Good advice, good prices, good kit and not least good service.

28 March 2019
Unprompted review
Rated 5 out of 5 stars

Exceptional

I left getting my kit for Mt Toubkal in Morocco to the last minute and was stuck between wether it was possible to go or not.

I found Stuart online and gave him a list with what I needed (on a Sunday, 5 days before I was leaving). He quickly came back and said it was possible to get the full kit that I needed to me, and even suggested I get different boots more appropriate for the trip.

The package arrived with time for me to check it was all ok.

The kit was amazing and did exactly what it needed to, good quality and durable for the tough snowy/ rocky terrain.

I wouldn't have any hesitation recommending Expedition Kit Hire to any of my friends or family - Thanks Stuart.

19 February 2019
Unprompted review
Rated 5 out of 5 stars

Tent hire from Expedition Kit Hire

We hired a 2-man expedition tent for a trip over Christmas. Stuart helped us choose the correct tent and advised on any extra equipment we needed, providing double poles and snow stakes free of charge. The tent was in excellent condition and arrived in plenty of time. The returns process was simple (Stuart provided a label to be printed a couple of days prior to the end of the trip). The pricing was transparent and fair throughout, we lost a tent peg and had a modest 2.90 deducted from our deposit. I would highly recommend Expedition Kit Hire to anyone.

14 January 2019
Unprompted review
Rated 5 out of 5 stars

Honest and personable company run by an …

Honest and personable company run by an affable proprietor who is approachable, prompt and a straight shooter. Knowledgeable and fair. Makes me wonder why we even considered buying a 500 quid sleeping bag each —very seriously)—for only a week’s use on Killimanjaro. For a tenth of the cost we can rent their high quality kit and come out far ahead. I wish I hadn’t already bought some gear already as I could have instead rented other items from them as well. Can’t recommend this company enough!! Thanks Stuart!

17 October 2017
Unprompted review
Rated 5 out of 5 stars

Fantastic, professional customer service!!!

Wow factor customer service! To my dismay and my own fault, the sizes I ordered didn't fit. Thankfully the kit arrived in time for replacement sizes to be sent for my trip to Lapland. Stuart responded within hours of my panicked email on Saturday and shipped out the new items (with multiple options just in case) at no charge on Monday. Seriously my trip would have been ruined had it not been for Stuart's kindness and willingness to help. I would highly recommend Expedition kit Hire to anyone!

Anna

5 December 2015
Unprompted review
Expeditionkithire logo

Reply from Expeditionkithire

Thank you Anna have a great trip

Rated 2 out of 5 stars

Not bad until it came to getting my deposit back...

I did the Three Peaks Challenge last weekend and the end of one of the rented poles dropped off on the way up the first peak. Aside from not being able to use the poles for the rest of the challenge, £60 was taken from my deposit. Would not use again.

28 September 2015
Unprompted review
Expeditionkithire logo

Reply from Expeditionkithire

This was your first feedback email (see below); before you found out you would be charged for not sending back part of the walking poles.

Clearly as a business we need to replace items customers do not return. This was the set price to replace them. However, once you found out you would be charged you threatened us with leaving negative feedback on social media to try and waive the fee. Might I point out you also didn't mention any missing poles or problems in your initial feedback email. I think you should look a yourself not others to blame; when it was clearly your fault that the pole section was lost. Whilst it was an accident, we cannot waive this cost and you should own up to this and accept it like an adult.

"Hi Stuart,

Thanks very much for the equipment for the Three Peaks Challenge. It was perfect! Just to let you know I posted it all back to you this morning.

Kind regards,
Kathryn"

Regards
Stuart Adams

Rated 5 out of 5 stars

Saved me a fortune and I had the best kit!

This is an amazing service, I hired top quality kit for my climb up mount kilimanjaro which saved me lots of money as I am unlikely to need the kit again. All of the kit (sleeping bags, coats, gloves etc) was clean and in excellent condition. Stuart was really helpful, providing different options and costings, delivery was ahead of schedule and return was simple, stick the label on the box seal and off it goes! Hire from here if you get the service i did you won't regret it.

6 September 2015
Unprompted review
Rated 5 out of 5 stars

Throughly recommend

I hired a few items for a trip to the Himalayas, the whole process was excellent.

Quick response to my initial query
The right questions to find out what I really needed
Easy to contact by phone to get some personal advice
Gear arrived well in advance of leaving, so no last minute worries about it turning up before getting on a plane
Gear was in excellent condition & did the job
Return process really easy
Deposit back in my bank account within a week

Will definitely recommend to friends & use again

2 March 2015
Unprompted review

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