Expertlogistics Reviews 

I cannot fault the delivery service I received. I was given a time slot early in the morning and it updated throughout the day & changed accordingly with the number of stops/traffic etc. All appliances were brought into the house by the two delivery drivers and placed where I needed them. Drivers were polite, friendly and quick.

UPDATE 08.37 THURSDAY 04 JUNE 2021. I WAS RIGHT NO DELIVERY AGAIN DUE TO SCANNING GUNS GOING DOWN. EXCUSE AFTER EXCUSE. NOW I HAVE TO WAIT FOR A PHONE CALL TODAY. THIS IS ABSOLUTELY DISGUSTING Behaviour FROM A SELF NAME COMPANY WHO NOTHING BUT INCOMPETENT IN EVERY DEPARTMENT.

Given 4 hr time slot 7am to 11am Sunday 30 May 2021. Checked tracking and I was next for delivery. Then they had another delivery before me now they have 10 before me. What kind of tracking is this when they can make you what ever they like. Bs. I am not holding my breath that I am actually going to get it today. Update- This morning they were approximately 10 mins away from me so I was expecting delivery within my 4 hr time slot. My time slot has now come and gone and no delivery. Not even a phone call from the driver. I think this courier needs to change their name as they are anything but experts.

Update-12.00 Get a phone call from a girl introducing herself as a representative of elekdirect but after much back and forth with the conversation I ask if she is expert logistics which she confirms. So why does she say she's from elekdirect???. So she tells me unfortunately and sorry but delivery can't be done today as we don't have enough drivers due to sickness and that my fridge freezer was never loaded on to the lorry in the first place. But they still sent me a 4 hr time slot??? And I've been checking tracking all morning. Now delivery is Thursday 3rd June. I have no confidence in even getting it then. Complete waste of a day. I will never use a company that uses this courier. 5star incompentent.

My item was due to be delivered today. I got a text telling me the item would be delivered between 2.58pm and 6.58pm.
It is now 20.41pm and tracking still shows 2.58pm to 6.58pm.
I have no idea what is going on.
Tracking is useless and customer service is close
I can understand delays happen but the lack of real time tracking nor a call from the delivery driver letting me know what is going on would not hurt.

It is now 10.04pm and tracking is still show 14.58-18.58pm.
I have no idea what is going on?
Is it safe to sleep?
How long should i wait before giving up hope of a delivery.

Past 11pm the tracking changed to tell me, your item will be delivered on 7am to 11am.
No date given.
Still no text,call or email letting me know what is going on.
On the day of delivery i only got the tracking text and the day before a text letting me know delivery will be the next day.
Apart from that no communication whatsoever.

I just phoned up ao and i was told they have no idea what has gone wrong as i was informer the driver or courier has left no notes so ao has no idea what has gone wrong or where the fridge freezer is.
I have been told a new one will be delivered Monday.
Let's hope this time for better service.
Delays Happen, that i can love with but in these times better communication is possible.
I think the issue must be this company are overwhelmed with demand for their services.
I suggest they look into improving communication and providing live online tracking like lots of companies in their line of work offer.
I will update this review Monday.

Expert Logistics were supposed to deliver an item I order through Aldi. I received a notification to say it would be delivered last Saturday but I was unfortunately out and there are no rescheduling options for Aldi customers. After reading horror stories of items being delivered damaged or going missing I was anxious to get them to leave it on my door step. The delivery driver rang and told me it’s not possible if I’m not at home, even if a neighbour signed for it. He passed me to customer services who confirmed this and rescheduled for the Tuesday. Tuesday morning came and after receiving no time slot I called only to be told it had been so badly damaged they would not be delivering it, confirming exactly what many others had experienced! Aldi have no more available so now I’m completely stuffed without an item I’ve wanted for a couple of years now. Thanks a lot!

To make matters worse, a mate of mine sent me a picture of his later that night -annoying but what can you do. It was when he said he’d been at work all day and the delivery team from Expert Logistics had just left it for him outside that I was truly @!?*’d off!

Great communications before the delivery day, but the 5-star review is really for the drivers (Milan & Josef) who went above and beyond to bring 3 heavy items (flat pack composite shed) the long way round into my back garden. Saved me a ton of time and effort. Thank you guys!

They were rude and delivered the wrong item

We ordered an Aldi egg chair who passed the item to expert logistics. The item went “missing” at expert logistics. The items are popular so wouldn’t be surprised if it has ended up on eBay. In any case after repeated queries to Aldi and from Aldi to expert logistics the item has not been delivered. There was no communication from expert logistics to report the late delivery or to report the item as missing or to offer compensation. I would strongly advise against using expert logistics.

Expert logistics and AO.com are a joke when it comes to post purchase customer service. Installed a hob badly and damaged the whole work surface. They're trying everything to avoid sorting the issue out now even though legally there are six years allowed to sort a claim. If you have a problem with them they just use delaying tactics in the hope that you'll get bored of chasing it. Their carelessness means I now need my whole kitchen surfaces, cupboard and surround need to be redone. They have rude staff in their "service" department - Jes and Steph - who completely ignore the fact that consumers have rights under law. It's worth paying more from other companies than using AO.com as if something goes wrong they don't want to know and it will cost you an awful more than a few pounds saved on an appliance.

The installer cracked my electronic hob on installation. Expert logistics took no responsibility for this and instead sent me back to the retailer, even though it was there installer who broke the appliance .

After five phone calls ( not to a free number) being on hold for 20 and more, repeating the same information over and over again, I'm also still waiting for my Electrical certificate!

Crew number fav218m
Gary and James

Two great guys, kept me updated as to time of arrival. Made the job of bringing large kitchen appliance indoors look easy. Thanks very much

Brilliant crew of Scott and Brandon (LAV72I) Polite, cheerful, professional and very helpful. They even phoned the company with a query I had and put it on speaker so I could join in and sort the problem. They are great ambassadors for Expertlogistics.

kept me well informed of arrival time. delivery drivers were very nice, friendly, brought my oven in and put it in my kitchen for me. nothing was a bother. I am over the moon. thank you both.

Handled Samsung American fridge/freezer exchange. Kept fully informed about scheduled arrival time. Two guys worked quickly and expertly, removing door handles to get old fridge out, installing new one, plumbing everything in. Very efficient. Absolutely no fuss. Very impressed.

crew spu700c could not have been more helpfull fully deserve 5 stars

Amazing customer service. Rang them a few days ago to sort out delivery and they were so lovely on the phone. The delivery drivers came today and nothing was too much trouble. Delivered with a smile on their faces. Lovely blokes. Thank you.

Really professional company, arrange delivery by phone.
Driver call half hour before arriving, then again just before arrival.
The two delivery guys where a credit to the company many thanks

Great service from expert logistics, placed an order for an American style fridge freezer on Friday, had a call from expert logistics on the Sunday to arrange a delivery date, arranged for Tuesday. Tuesday morning woke at 7.30 to a text saying it would be delivered by 11.30. Just before 9.30 got a call from the driver to say he was just round the corner. The team was really helpful and brought the fridge right into my kitchen, they even had to unpack and remove the door handles to get it in the back door. One of the team even showed me how to remove the handles so I could do it when required. Very friendly, helpful and covid aware delivery team

We had ordered a large/tall fridge for my ageing mother, with the old one to be taken away. Being large appliances there was no way she could possibly have moved these items herself, the best we could do was clear a short path in advance then night before between the fridge location and the door where we measured it would fit through.
Have to say the delivery guys were really helpful, they took the old fridge out and brought the new one in as far as possible to its final position (we ensured everyone had masks and all windows & doors were open). Thank you for the great service!

Despite the unforeseen difficulties in installing our AEG oven and hob. The engineer used his plumbing skills to complete the installation to our satisfaction.
Good service from a very competent engineer.

Crew EXV131 Tony and Steve are firs class self employed van delivery drivers from expert logistics,
Prompt on time with a txt an hour before Arrival.
Smart professional looking guys polite well mannered friendly guys always welcome at my door ! Cheers guys thanks expert logistics you are leading the way and could show other lesser so called logistic company’s a thing or two about how to deliver a package to a customer !!!
Well done 10/10