Expertlogistics Reviews 

TLV9M
Mark & Skye just delivered my dads american fridge freezer.
The service they provided was brilliant,
I would say the service they provided was 10/10.
Lovely delivery service and very helpful.

Thank you as sometimes you can't even get a hello out of some delivery drivers.

made a call to the the call centre and received several different conflicting information, at one point she was looking at a different order altogether. Gave me different dates, I had to push, just to get the correct info

Excellent service from a father and daughter team (TLV9M)with our delivery. Communication was great, professional service.
Please pass on our thanks to them.

If I could give this company a zero star I would please do not use this company and if you do all I can say is good luck!

Waste of space and time.

I have been waiting for a cooker for the last 6 weeks and still nothing.

The first delivery was not their fault as the gas main was not connected so they took the cooker back as it is in their company policy.

But once the gas main was connected I had rung them for a new delivery date

The delivery date arrived and they did not even have a cooker on the back of their van they thought they were just installing a cooker not delivering one as well.

And then I got a new delivery date once again not delivered because the item was damaged so they say.

Now I have to wait until 2nd of April living of take aways.

I have now been waiting 6 week maybe more for a cooker and eating nothing but take aways through out them weeks.

This company is a waste and they are know help at all.

Re:Contacting the dead is easier than getting a response from Expertlogistics:
What an insult.
1 week after the trust pilot review, Expertlogistics finally reply with the cut and paste response sent to every negative review.
I sent 2 e,mails to "let us know" immediately following the delivery issue with no response.
I made 3 further phone calls to the delivery department.
I,ve lost the will to live.
Appalling service.

Very bad .. not arrived on time and no updates on tracking
Poor service

Just had two guys come to replace our hob which had a leak.
They were extremely friendly and competent in their job. The tracking is great too. They also gave us a courtesy call 30 mins before arrival. Definitely recommend

Simba Order #UK638042. Expert Logistics forgot to put one of the items inside their van, and it's now refusing to put this in writing, but forcing me to sign the delivery of all items. I already told them I won't sign it but they still won't put their mistake in writing by sending me an email stating 1 item will be missing. I have emailed them on the email they have posted below and I have been completely ignored.

EL tried to deliver my Aldi delivery (garden line Kamado BBQ) a month early last week. They refused to deliver to a neighbour or leave in a safe place, so they called to reschedule the delivery. I rescheduled it for yesterday (24th Feb) and surprise surprise - NO delivery. I tried contacting AO/EL to ask for tracking info and got no response through their live chat, the voice message I left them, or tweets.

I wasted a whole day inside waiting for the thing to turn up and couldn’t even get hold of anybody to find out if I was wasting my time. For an item that cost me over £400, I would have hoped that EL had a bit more respect for the time I took off to wait for the delivery. I would love to know who I am to bill my lost time to, as I missed out on a day of earnings due to waiting in for the delivery.

Really shoddy service considering this was rebooked specifically for this date.

Update 2 - After messaging Expert Logistics they contacted me by phone quite quickly in fairness. A delivery was rearranged for the weds which came as expected. 3rd time lucky. They blamed the company that was providing the goods, claiming they'd never received the item. All well and good, but this doesn't explain why they twice emailed/texted me to advise my goods were coming the next day when they didn't even have them! Upgraded from 1 star, but if I didn't work from home and had now had to take 3 days off work I would be fuming.

Update - got a nice generic copy and paste reply as you will see! Must have taken all of 10 seconds to do. I'm pleased that they put so much thought into this... I've emailed them, let's see what happens...

Review: Was due a solid oak desk on Tuesday, but they lost it in transit! How do you lose a solid oak desk???? The retailer ordered me another one, which I've just had a text to say "delayed in transit" the same as last time. I suspect someone has "lost" it again. No doubt the person that lost these items will have them up on ebay soon.

They delivered everything promised and more. The two guys who installed my new oven today kept me informed when they would arrive and were spot on. They were cheerful, respected my home and the new appliance. Installation was done very quickly in a professional manner. I would highly recommend this company. Thank you guys for a stress free experience.

I bought a washing machine directly from the AEG, including delivery (by Expert Logistics - EL) , installation and removal of the old appliance. I explained 3rd floor no lift This was on 18.01.22.

Delivery arranged for 27.01.22 - they came and went at 7am. They did not deliver alleging Health&safety : too many steps.
Re-arranged with "expert crew" for the following Friday AM - they didnt even show up. I had to call and they told me in the afternoon that somebody was ill.
Re-arranged wtih "expert crew" for the following Friday. They arrived and, again, no delivery as "too many steps, health&safety, need more people.."

So, almost 1 month later, still no w/m. I said from the beginning there were steps. 70 steps havent suddenly appeared!!! EL subcontract to various firms and don't advise about the problem.

DO NOT USE unless you want to wake up in hope every Friday only to ruin your weekend.

Really poor service, they lost my mattress in the wherehouse, tracking system is outdated, caused so much distress waiting for the delivery multiple days without any results

Absolutely fabulous customer service received, very rare these days. So polite, helpful and a courteous service. Would not hesitate to do further business with this reliable company. Please accept my sincere thanks.

It's a real shame that I have to give even the one star but I suppose this can be the fact that delivery was on time.

Right so not one to complain or cause a fuss, probably too laid back according to my wife.

I ordered a dishwasher from argos and it was due to be delivered by Expert Logistics on a particular day.

That day came and the 2 guys arrived in good time and they seemed pleasant enough. I paid for delivery, removal of old appliance and fitting of new.
I could have done it myself but was limited on time due to other work.

The guys came and removed my old appliance, no problem.

When new appliance came in it was fairly quick and all that needed to be done was connection of water pipes (screw on), connect electricity and attach intergrated door.
To me that should be a 10 minute job.
1 hour later they are still trying to get door attached and also one of the engineers was pulling at my worktop and bouncing it up and down saying "who fitted this as its all chipped there" When asked what are you doing and then seeing the edging strip chipped away I explained that the damage was caused by them. They didn't deny it and I found the chipped part on the floor. With that they finished and left. I tried out dishwasher and it started but kept stopping so I read manual and it gave me 2 options electric or water inlet pipe. Electricity was fine but unfortunately I had to pull dishwasher out and investigate. They had not put the bracket on to stop pipe kinking. I fitted bracket and it worked. Great.
That night and next day I noticed water on floor and assumed it was from sink splashes.
Once I cleaned up I noticed it returned.
On investigation I then had to look under sink and discovered that the water inlet pipe (again) was not tight at all and water was trickling down the back of pipe and onto the floor. Again not a problem as floor which was laminate had been fitted and sealed properly. However due to it constantly leaking it had made its way under laminate. Since then my laminate which at the time was less than 11 months old (new kitchen and extention) was beginning to lift in parts.
Today nearly 4 months on it as you can imagine looks awful and is completely ruined. I have brought this up and made my 1st ever claim of this type in my life and it has been flatly refused. 1st time they said worktop damage due to water ingress. I agree but it only happened due to damage caused by the engineer. 2nd time they have told me there is no conclusion evidence and engineers took pictures of completed works. All of this has made me feel annoyed, and sick to my stomach as they have not once come to my house when I have offered them too. So I paid an additional £100 and had to pretty much do their job in the end costing me time, money and now by the looks of it a lot more money. I didn't think I would have to go and check after all they are Experts according to their name. Just to clarify also water inlet pipes and dishwasher are in 2 separate compartments so I never had to go there when I fitted bracket.
So from.this experience I would say stay away or be extremely cautious if you let these what seem to be cowboys in your house.

Harsh as I hate to say that but unfortunately in this case, very true.

1 star is too much. I have never encountered such poor service from any company in my life. Our oven has been on order for nearly 3 months and we’ve had 3 failed delivery’s all occurring on the day. The first time they called first thing and said they’d damaged the item so rescheduled for almost 2 weeks later. The second time they waited until 4pm to call and realise they didn’t have an electrician to complete the installation and rescheduled for almost 2 weeks later. The third time they waited until 7pm to say the delivery driver had driven too many hours so had to cancel and again offered a time slot 2 weeks later. To have taken 2 days off work and sacrificed a whole weekend that we could have gone away it is disgusting.

I ordered a Hisense American fridge freezer on 2nd January 2022 with a delivery date of 8th January. It duly arrived on the stated date and I was advised to leave it standing for at least 4 hours before switching it on and then a further hour before putting food in it. I abided by these conditions. The next morning I came downstairs to find the inside of the appliance had not frozen or chilled. I phoned Boots Kitchen (operated by AO) and was put on a conference call with themselves and Hisense. Hisense offered to send out an engineer in 9 days to have a look at it. I couldn't wait that long as I had been without a fridge freezer since the beginning of January, when my old one had broken down. Boots said they would have a replacement sent out on 15th January and the faulty appliance uplifted on that date.
The replacement appliance turned up on the stated date, delivered by an elderly man and a young girl from EXPERT LOGISTICS. Now, I hope this does not sound ageist or sexist but I really don't think they would be capable of lifting a large, bulky American fridge freezer. Anyway, the male driver came into the kitchen, looked at the faulty fridge freezer which they had to take away and said they did not have the necessary tools to remove the appliance from my house. The two drivers who had delivered it the previous week had no problem! So, the result was...they drove off leaving me with the faulty appliance and with my replacement fridge freezer in their van.
I once again phoned Boots kitchen/AO. They said they could arrange a third delivery on 20th January. I told them I needed a fridge freezer before then. They couldn't give me an earlier date, so I cancelled the order. I ordered the same appliance from Currys which was delivered on 18th January.
EXPERT LOGISTICS were to uplift the faulty appliance on 20th January. I received a phone call from them in the afternoon of that date to inform me that the appliance could not be uplifted as the rear doors on the back of the delivery van had jammed shut. They scheduled another uplift date on 21st January. They did not turn up. To make matters even more astonishing, their tracking system showed that the appliance had been uplifted the day before!!
I phoned Boots Kitchen/AO and one of their managers (Dan) phoned me back on Saturday 22nd January. He assured me that he had arranged with EXPERT LOGISTICS to uplift the appliance on Tuesday 25th January between 7am and 12 noon. Guess what? Once again it was a no show.
So to summarise AO delivered me a faulty American Fridge Freezer on Saturday 8th January.
To date, 4 uplift dates have been arranged with EXPERT LOGISTICS to uplift the appliance from my house – 15th, 20th, 21st and 25th January.
I have taken 3 annual leave days, so far, to accommodate this uplift and the further inconvenience is that I now have two American Fridge Freezers in my kitchen!

Crew code STP71 Alban and Memet arrived within the time slot given to us. Were friendly and efficient. Disconnected and capped off the gas that went to my old cooker, installed the new cooker, took away my old cooker for recycling and all the packaging from my new cooker. Couldn’t have asked for more 😁

I had a washer dryer replaced by a plan I had with domestic and general as my old machine I had for was beyond repair. The replacement/installation was arranged through AO and delivery by expert logistics.

Firstly they didn’t have the installation on their records only delivery despite me paying extra for this. A call was made to the office who confirmed it was ok to install. After using the machine water started to seep through the my kitchen end panel I contacted AO who sent someone to check the installation the following day. The machine had been pushed too far back breaking the waste pipe, no problem he said AO are very good with customer care and putting things right, how wrong he was! I received a call from the office shortly after his visit advising me to get the damage sorted and I would be reimbursed. I sent in the bill for the new waste and replacement end panel to my kitchen.

This was declined the reason they gave was this had been a pre existing leak! This was absolutely not the case in all the years my previous washer had been installed I had never had a leak. I appealed the decision without success again.

It’s beyond me why on earth I would have a new machine installed to a pre existing problem and more importantly why the installer would even install the machine if this was the case.

Avoid AO and expert logistics at all costs absolute cowboys and zero customer service.

Had my delivery since the 22/12/21 I was told delivery would be 25/12/21 then 27/12/21 then 30/12/21 then 07/01/22 now 10/01/22. When talking to them today they said they phoned me to say a driver hurt them self and was unable to deliver it. But he will get it to me by the 10th. I’ve lost 5 day work sitting at home waiting for them to come and they want me to lose another day for them probably never to turn up any way. Stay well clear of this company not worth the hassle or stress