Express Reviews 252

Doesn't credit you points for survey or reviews. You call and all they do is tell you to wait 4-6 weeks. They will not credit you. Signed up for 20% off credit card and it didn't take 20% off order. Called and they only wanted to give 10% off order. I canceled the order and they lost my business. Also their website is a joke.

Horrible company policies,

My wife got me three shirts from express but when they shipped them they all had the security tags still on them. I live in Alaska so we don’t have an express in the state. To make it worse I’m a health care worker in the military and we have not been able to leave the state since March. When I called customer service the only thing they could do is make me go to the post office, return the shirts and wait for néw ones to be shipped. I’m not sure why I’m doing all the work for something the company did wrong and I get nothing in return. Seems simple for a multi million dollar company to to give a customer 20% off and keep the customer. Interesting take on business philosophy.

Ordered 1st December still waiting over 35 days later, no phone number to contact and don’t reply to any emails.. what a joke of a company please please do not order from this company!! It’s not hard to reply to an email... looks like ive lost my money..

Good experience. Express allows someone to get a chance in workforce. Thank you.

Ramone M

We stopped by the UTC store in December to return a couple of my boyfriend's items that he got online (didn't like quality). I picked a couple tops for myself instead. The fitting rooms were closed because of covid, but they told me it won't be an issue to return/exchange it if it doesn't fit. I agreed. Today I went to Mission Valley store to do the exchange, they looked at my items, confirmed that I can do an exchange. I picked up some jewelry instead since I didn't want to bother with sizes again. And the jewelry was buy 1 get 1 free. After waiting in the line, the girl at the register told me that the computer system won't let me do an exchange for jewelry that's a bogo, no matter the price, and I'd have to pay for each piece separately - full price - that's after we already previously paid for those items and the jewelry is on sale! Why can't I get the sale price when I'm returning the item I already paid for and never had a chance to try on because your stupid store is open for business, but closed the fitting rooms?! I already spent the money, can I just get something that actually works for me? The manager who said her name was Shelley, said she can't help me either. She looked may be 20 years old, she was very rude too. I asked to put my items back in the bag. When I opened it, I found only one top out of the two I had. I asked for my other item, the girl at the register who originally started processing the return gave me some black pants size 23 (I'm size 0). Can this be any more ridiculous? I finally found the second top I had and left the store. NEVER. EVER. Coming again. And that's after 15 years of being a loyal customer.
Also, Shelley gave me a card to call their 'customer service line', which is probably a nice way to kick the upset customer out of the store, because when I called them, the person picked up the phone asking how they can help, and when I explained the situation, they just hung up on me and switched me to an automated customer satisfaction survey. What's the point - to pretend you actually have a customer service line, when you don't?

Happy with my order. Love my new sweater- it looks exactly as on the picture and the quality is even better than I expected.
It took a while before my order was finally shipped but it arrived fairly quickly.
I’m surprised that some reviewers are saying that there are no customer support... when I called, I was immediately connected with the rep and all my questions was answered.

Placed purchase order which was accepted by two emails the same day. All details on the emails were correct, and delivery was advised as 3 to 5 days.

8 days elapsed with no further correspondence. Contacted company who advise the order was cancelled with out telling me due to rejection by my bank apparently due to a credit card error. They now want to know if I wish to reorder????

My bank have not received the payment request. This is a company get out due to a failure on their part.

Really wouldn’t recommend buying from here says 3-5 working days for it to arrive and I’ve been waiting about 30 and still not here, don’t respond to emails or chat rooms.

This company is a shambles ridiculous dont order from here ive been waiting a month an still waiting I have not received my items orderd two personalised necklaces sent them several emails they do not reply back i am so upset as I thought it was a ligit company in England because of the address what they have used there's no telephone number to contact them clearly they Rob you I think ppl are right its china the stuff comes from not wirral lol anyways I dont care I want my money back

Worse costumer service, Express is advertising 20%off after applying for the credit card, never received the discount and now the customer service won't do anything, waste 2 hours trying to figure out what to do on their part to be disconnected without resolving the problem.

Chinese company. Gives a Colorado address on their website leading customers to believe it is a US company. ALL items are shipped from China. No customer service. Do not respond to emails. I would not recommend this company to anyone.

Recently Express has become one of my go too online clothing shops, BUT it is important for me to say I only shop when there’s a good sale because I would NEVER pay full price. way too expensive.

Unbelievable is the only word that comes to my mind . I am furious with your company ! You have charged me a fortune to confirm the 1st class delivery (within 3 days ) or a very important item for a cancer patient that may die within a few days ! I have not yet had one email , one reply any contact from your suppose on chat live support chat ! It is horrendous that you can con people in believing they can order on time for Christmas ( as stated 2-3 days delivery on your website !) . You have no customer service available to help, a completely illegal terms and conditions not present during the purchase and no way to be contacted to trace the delivery ! I am taking your company to legal , and will endeavour to plaster social media with your terrible company in order for people never to order from you within the UK !

I paid a hefty price for a severely inferior product, so much so that it simply doesn't work.It arrived with no packaging other than the cardboard box it arrived in - don't know how it escaped damage- no instructions and of such inferior quality that there is no way it could work. Husband took one look and threw it in the bin, didn't dare tell him how much it cost!

I haven't even received the items yet, but their international shipping is HIGHLY deceiving. It says "Free shipping" to Canada when checking out, so you're paying "free shipping" and then to be charged a hefty $ amount for an "international shipping fee" that is barely noticeable in print at checkout. And it's not even something that showed in my receipt afterwards, I just notice after I paid $39 more which isn't displayed in the receipt. Apparently the international fee is technically to "process the shipping and handle it". Well, if that's the case, why don't you just charge shipping to Canada, or have it be the shipping cost instead of deceiving your customers?! When I called customer service they just explained to me that its a handling cost yet on my receipt it shows $0 handling, while they charged me in small unnoticeable print a big $39 fee for "processing international" ... First time buyer at Express, and I regret it.. never again.

trash store and the company too, take really long time to ship out the orders. expensive products with cheap materials. not recommend at all.

If I could I would give a zero or negative rating. The BBC has not been available for close to 3 months, but still Express VPN claim to be resolving the situation...... 10 weeks seems excessive. VERY POOR. DO NOT BUY THIS PRODUCT.
Any company that has such a low 5 star score is a warning. I wish I had checked first.

I agree the points or cash back is such BS. No value. The date they say that it will ship is not true. They didn't even ship it before the date they said it would arrive.

Current status. It takes them two weeks to process one order.i still don't have mine but it finally said it was shipped

To add insult. When I FINALLY got a tracking number it shows invalid for 48 hours. So in 2 more days I can track and potantially find out when I will Get!

This girl with the rich boyfriend will take his money elsewhere.

In fact I have already told him that my Christmas shopping spree this year will not be at Express.

Sad goodby...done

I sure wish I had taken the time to read the reviews prior to purchase.

It’s companies like these who abuse the pre processing of financial transactions with little attention towards delivering the actual products on time, in full.

This organisation should definitely apply a service first with a post payment set up, would probably see them implement some sort of integrity.

But given the latter I still would avoid utilising them out of sheer disgust that these type of criminal activities(financial gain by deception) exist in 2020.

The government should encompass working with children checks to ensure scumbags like these are away from the lives of little ones.

I cannot get this company to remove me from their mailing list for 13 years I have been trying at least once a year I hate them with a white-hot passion of somebody who has been trying and failing and being forced to listen to terrible pop music for 15 minutes at a time on hold twice a year. the mailer isn't even sent to my name it's someone who lived here before I did , also supposedly everybody at corporate was busy when I called and they said they'd call me back and they never have