Express Appliances Reviews 

2,585
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 548 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and delivery teams for being polite, friendly, and helpful, often going above and beyond during installation. The service is consistently described as amazing, with people appreciating the easy, fast, and hassle-free process from ordering to delivery. Many highlight excellent customer service, noting quick responses and effective problem resolution, including repairs or replacements. However, some customers noted issues with staff behavior, describing interactions as rude or unhelpful. Additionally, a few experienced problems with faulty or dirty products upon delivery, or found appliances broke down shortly after installation.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, politeness, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the speed and efficiency of... See more

Service

People report positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Product

Customers consistently note positive experiences with product, often praising the quality and value of items... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rented a cooker, the gentlemen who came to Install it were polite down to earth guys . Told me everything they were doing to install the appliance and showed me how everything works on, told me abo... See more

Rated 5 out of 5 stars

Amazing service from start to finish The two guys who came to deliver and install my washing machine went above & beyond! Always so easy to get through to speak with someone …which is rare t... See more

Rated 5 out of 5 stars

I don't have to worry if the machine breaks down, one phone call whatever is the problem it's taken care of, and staff are polite as well as the engineers are friendly 😊 Thank you Express Appliance.

Rated 5 out of 5 stars

I have been renting for 18 months and rent a Washing machine, chest freezer and dishwasher excellent service from start to install. Prices are aggreable. Washing machine broke rang them and had ano... See more


Company details

  1. Appliance Rental Agency
  2. Appliances customer service

Written by the company

Electrical appliances available for rent - including kitchen appliances, televisions, home entertainment and technology.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,585)

509 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Express Appliances. A1.

Rent several appliances from Express and found them to be a great company. Delivery people always polite and helpful, customer service persons always helpful and friendly.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good, my order was delivered within a few days it wasn’t left but that was ultimately my fault as I didn’t have proof of d.o.b. But after contacting them back mt delivery was rebooked and again within a few days and the response to my email was in seconds not even minutes so fantastic customer service, so as I say so far they have been amazing I’ll update once I receive the product and I’ll hopefully be saying even more positive reviews

22 June 2026
Unprompted review
Rated 5 out of 5 stars

I have been with express appliances for…

I have been with express appliances for over a year now and have had a really good experience. Great customer service and friendly. Only downside for me is that because of the area I’m in I’m not able to rent the big appliances such as cooker or fridges because there is no delivery in my catchment area, I am hoping one day it becomes available in my area, but I am able to rent smaller items such as phones, lap tops and some tvs and overall have had a good experience and will definitely recommend to others

21 June 2026
Unprompted review
Rated 1 out of 5 stars

This service is over priced and goods…

This service is over priced and goods are shoddy! I have been rent because I had to finish the year with them the tumble dryer I was dented and old. It broke within 10 weeks and I had no choice to carry on paying for the 12 months. Staff are rude when ringing up for help with repairs also. I had an appointment for a repair in the early days and no one showed up so I gave up. Once this goes back I will never use them again nor will I recommend. It’s over priced tat that’s at the end of its life. Stay clear!!

21 June 2026
Unprompted review

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