Express Appliances Reviews 

2,585
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 524 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service and seamless process, praising the polite, friendly, and professional staff and delivery drivers who often go above and beyond. Reviewers appreciate the quick, hassle-free delivery and easy installation, enabling access to goods otherwise unaffordable. However, some customers noted product quality issues, receiving faulty, dirty, or damaged items that stopped working soon after delivery. A few also felt customer service was poor or rude, experiencing unhelpful interactions. Additionally, delivery or installation was occasionally refused due to property type or minor socket issues, and some drivers appeared rushed.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers consistently praising the politeness,... See more

Delivery service

People report positive experiences with delivery service, highlighting the professionalism and friendliness... See more

Service

Reviewers highlight positive aspects of service, with many praising the efficiency and professionalism of... See more

Product

Reviewers mention ambiguous feedback about product quality and condition, with many expressing satisfaction... See more

Customer service

Customers had positive experiences with customer service, often describing the staff as professional, polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rented a cooker, the gentlemen who came to Install it were polite down to earth guys . Told me everything they were doing to install the appliance and showed me how everything works on, told me abo... See more

Rated 5 out of 5 stars

Amazing service from start to finish The two guys who came to deliver and install my washing machine went above & beyond! Always so easy to get through to speak with someone …which is rare t... See more

Rated 5 out of 5 stars

I have been renting for 18 months and rent a Washing machine, chest freezer and dishwasher excellent service from start to install. Prices are aggreable. Washing machine broke rang them and had ano... See more

Rated 5 out of 5 stars

The process was so simple and fast , I am truly over the moon with this company . There white goods are in excellent condition , delivery service was hassle free and on time . I feel so secure that if... See more


Company details

  1. Appliance Rental Agency
  2. Appliances customer service

Written by the company

Electrical appliances available for rent - including kitchen appliances, televisions, home entertainment and technology.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,585)

509 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good company for people who can't…

Very good company for people who can't afford much and have a bad credit history this company will always help people who need certain appliances plus phones etc etc delivery is within a few days but worth the wait and customer service is very polite and helpful

20 June 2026
Unprompted review
Rated 5 out of 5 stars

I have been renting my washing machine…

I have been renting my washing machine and TV from express appliances for over 8 years now.
I have found them amazing, great customer service and delivery team are always polite and willing to help in any way needed to fit your appliance.
I am a very happy customer and will continue using this company

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Have been a customer for many years…

Have been a customer for many years now, very helpful staff, always polite whenever ive had to contact them, you can pay weekly, fortnightly or monthly for any item that you want to rent & if it breaks down they'll either repair or replace, absolutely amazing & definitely would recommend

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Ive been with this company for a while, they have been helpful and professional. The range of appliances are great. The piece of mind what comes with renting is great. Highly recommend 👌

4 May 2026
Unprompted review
Rated 5 out of 5 stars

I rented a dryer

I rented a dryer, couldn't have for a better one, it does what it says. Very quiet machine. I couldn't be more happier with it.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish

The two guys who came to deliver and install my washing machine went above & beyond!

Always so easy to get through to speak with someone …which is rare today as usually get pushed about from one department to another or have a robot chat bot…

Highly recommend 🙌

1 May 2026
Unprompted review

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