Express Appliances Reviews 

2,585
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 523 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the delivery drivers and customer care team are exceptionally polite, friendly, and helpful when setting up household appliances in their homes. Consumers truly love how smooth, fast, and simple the entire rental process is, from placing an order to final installation. Some reviewers were not happy with customer service, reporting that phone staff could sometimes be quite rude and unhelpful when dealing with repair requests. A few customers also noted receiving dirty or faulty appliances that did not work properly or required extra effort to fix.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing delivery drivers and support teams as... See more

Delivery service

Clients share positive opinions on delivery_service, frequently highlighting the speed and efficiency of... See more

Service

Consumers find service to be positive, highlighting fast delivery and professional installation from helpful... See more

Product

Customers consistently note ambiguous experiences with product quality and rentals. While many reviewers... See more

Customer service

People report positive experiences with customer service, noting that the team is extremely professional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rented a cooker, the gentlemen who came to Install it were polite down to earth guys . Told me everything they were doing to install the appliance and showed me how everything works on, told me abo... See more

Rated 5 out of 5 stars

Amazing service from start to finish The two guys who came to deliver and install my washing machine went above & beyond! Always so easy to get through to speak with someone …which is rare t... See more

Rated 5 out of 5 stars

I have been renting for 18 months and rent a Washing machine, chest freezer and dishwasher excellent service from start to install. Prices are aggreable. Washing machine broke rang them and had ano... See more

Rated 5 out of 5 stars

The process was so simple and fast , I am truly over the moon with this company . There white goods are in excellent condition , delivery service was hassle free and on time . I feel so secure that if... See more


Company details

  1. Appliance Rental Agency
  2. Appliances customer service

Written by the company

Electrical appliances available for rent - including kitchen appliances, televisions, home entertainment and technology.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,585)

509 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First derlivery we come in to a little…

First derlivery we come in to a little issue about why they couldn't fit a certain oven size e.g but i must say, they resolved it with in that week, i now have a lovley oven and there customer service was really well done, 2 very polite funny men come and was quick simple and easy very recommended :)

8 April 2026
Unprompted review
Rated 5 out of 5 stars

It was all good from the start the…

It was all good from the start the customer service is worth fantastic they helped me so out the last few bits on the application for the freezer and they text you the day you going to be delivered and the gentleman who came to deliver the freezer to me was fantastic and helped be up to the stairs to my room they plugged it all in and everything was okay and they text me to test say the mandates all gone through perfectly and it was everything went smooth as anything and I was say they were outstanding helpful and polite as well and I will recommend them to somebody else who needs needs help as well

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Delivery driver was nice, I had a chest freezer off the company, called me when he was 10 minutes away giving me time to organise where it's going beforehand, reliable and easy service.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Stresss free

Delivery men were very chatty polite the whole thing was strees free one email to say bean accepted one with doc one with delivery details simplea not trashed email trying to sell me more or buying me straight forward

10 April 2026
Unprompted review
Rated 3 out of 5 stars

The washing machine was broken the…

The washing machine was broken the delivery guy had to fix it the dyer doesn't fully work too on top of that i wanted same brand washing machine and dryer not 2 different makes
I will be calling in the morning...
I buried my nephew so I haven't been in the right frame of mind to call yet
Only good thing so far is the price and your delivery drivers and excellent

10 April 2026
Unprompted review
Rated 1 out of 5 stars

Did not go through with order

Did not go through with order. Chose tv advertised at just over £4 weekly. At checkout it had jumped to almost £20 a week. On a 2 year contract this was costing almost £2K. The same tv is available in Argos ..Amazon etc for £279 brand new 😱

6 April 2026
Unprompted review
Express Appliances logo

Reply from Express Appliances

Dear Holly, Thank you for you review. I believe there may have been some confusion when placing your order. At the checkout, the rental rate is presented as "monthly" so if the product was £4 per week you would have seen a "monthly" price of £17.33. If you would like any assistance, please do get in contact and we would be happy to help.
Kind regards
Matt

Rated 5 out of 5 stars

The lady on the phone was so helpful…

The lady on the phone was so helpful and nice, she booked me in for a repair, pick up and a new dishwasher all on a day I was off, the delivery drivers were really nice, but were rushed and that meant that the water pipe wasnt tightened properly and water did leak, however they were lovely and I was able to tighten and issue resolved.
Would highley recommend this company, I was able to rent a dishwasher cheaper than I could buy and insure, so I may not own it but I have a dishwasher which will always be repaired or replaced, which made sense to me and saved me a fortune.
Great company

7 April 2026
Unprompted review

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