I tried ordering an iPhone from Telmore and applied for financing through express bank. I went through the application process and was rejected. This does not make sense to me as I have 17.000 DKK l... See more
Company replied
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Tak for en gnidningsfri oprettelse. Jeg I needed a new phone and very glad I could borrow the money to buy this amazing piece of machinery thank you for making dreams possible! ❤️
I was twice rejected for a loan, by Express Bank. I had requested for the minimum amount (10000 DKK), and they called me, after a few days. We had a good conversation about my expenses etc. I was as... See more
Company replied
Everything was done smoothly, clean and fast. Very helpful and friendly personnel. I had a great experience :=)
Company details
Written by the company
Express Bank er en online bank i Norden med mere end 35 års erfaring. Siden 2024 har Express Bank været under afvikling, hvilket betyder, at vi i dag, kun betjener og holder åbent for eksisterende kunder. På vores hjemmeside kan du læse mere om beslutningen.
Contact info
Oldenburg Allé 3, 2630 , Taastrup, Denmark
- +45 70 23 58 00
- www.expressbank.dk
3.1
Average
6k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The worst bank in DK
The worst bank that i’ve interacted with.For a loan that should be without monthly fee,because of their problem with card payment,i was charged 29kr/month for direct payment in their bank account.Phone costumer service is nice only when they are calling you.If you are calling them for informations,they are so rude.
I recommend to avoid this bank!
5 November 2021
Unprompted review
Reply from Express Bank
Dear Elena,
Thank you for your review via Trust pilot.
We are sorry to hear that you have had an unsatisfactory experience with us.
We will investigate the matter further and will therefore send you a private email afterwards.
Wishing you a good day.
Best regard
Anne
Express Bank
Superhurtig 👍
17 October 2021
Really nice experience
11 October 2021
Helpful customer service
27 September 2021
Super god service
9 September 2021
It was the worst experience with…
It was the worst experience with express bank .
They are not professional and talk with you not so friendly
29 August 2021
Reply from Express Bank
Dear Maria,
Thank you for your review.
We are very sorry to hear about your experience with our customer service. It's important for us to always provide the best service to all of our customers.
Therefore we thank your for your contribution in improving our customer service.
Best Regards
Express Bank
Perfect service
20 August 2021
Express bank 100%Ok
15 August 2021
Rikke Bartolin gets top rating for…
Rikke Bartolin gets top rating for excellent customer service - listening, confirming and executing in a timely manner.
Much appreciated
Peter Vermehren-Poulsen
12 August 2021
Unprompted review
Super god service 👌👌👌
10 August 2021
Site problems!
I have been a customer for many years. Had 3 loans that I have fully paid back before time. I also have a credit card from them that I currently use and I am happy with them overall.
BUT!
The website has always been slow, specially after you log in your account. Now, I have a much better financial situation than I had years ago when I became a client and I wanted to increase the credit limit of my card. Found out is not possible. Therefore, I try to apply for a new cc, but the site keeps crashing in the middle of the process. Is frustrating and thus, decided to stop using them and get my business somewhere else.
28 July 2021
Unprompted review
Reply from Express Bank
Hi Mihail
Thank you for your review, all though I’m very sorry to hear about your experience with our website. This is something that we will definitely look further into. We put quite an effort into our website securing the stability and speed – however, “My Account” (Min Konto) runs on a different platform that will soon be replaced with a new initiative, which is much more customer oriented and up-to-date with customer’s expectations.
Even if it’s a long shot, I hope that one day you will choose us again.
Best wishes from
Lisbeth
Express Bank
A loan of 60,000 was approved
A loan of 60,000 was approved. 6,000 was sent to my account on Monday. My credit is shown as 60,000 on your website. I still have not received a reply from you regarding this.
27 July 2021
Reply from Express Bank
Hej Okan,
Mange tak for din anmeldelse via Trust Pilot.
Vi har undersøgt sagen nærmere. Du vil i den forbindelse blive kontaktet af en af vores medarbejder, omkring din sag.
Med ønske om en god dag.
Med venlig hilsen
Anne
Express Bank.
Super hurtig ekspedition
17 July 2021
Trash bussines
Trash bussines.
Website is unusable. Information is not up to date and practically useless for customer.
Percentage they make is beyond imaginable. Stay away whenever you see their name
7 July 2021
Unprompted review
Reply from Express Bank
Hello Raimonds,
Thank you for sharing your opinion.
We are so sorry that you ran into trouble while using our website - we are looking into new solutions, and we appreciate your input regarding this.
If you have any further questions you are more than welcome to contact our customer service phonenumber 70 23 58 00. You can reach us every monday to friday from 9-17.
Best Regards
Helle
Express Bank
Good service
2 July 2021
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