Express Solicitors Reviews 

9,609
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,016 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, polite staff who provide clear guidance, thorough advice, and regular updates throughout the entire process. People truly appreciate the prompt responses and deeply empathetic support that consistently make them feel reassured and confident about the outcome. Some reviewers were not happy with frequent changes in personnel and unexpected delays that significantly affected their ongoing cases. A few individuals also mentioned communication difficulties and feeling entirely unsupported during critical stages of their legal proceedings. Others reported instances where cases were unexpectedly dropped or handled with a noticeable lack of professional care.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their polite, professional, and reassuring... See more

Customer service

Clients share positive opinions on customer service, highlighting polite, helpful, and empathetic... See more

Service

Reviewers mention positive feedback about service, highlighting a smooth, professional, and very thorough... See more

Claim

Customers had positive experiences with claim management, highlighting efficient responses, great... See more

Response time

People report high satisfaction with the response time, praising quick and prompt communication through calls... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company have been very responsive, and has kept me informed throughout the claims process. They explain each stage clearly. making it easy to understand what to expect. If you encounter any is... See more

Company replied

Rated 5 out of 5 stars

When I had my accident December 2024 it was complicated as it was an ex employment I use to help out cleaning the beer lines. I searched the internet for help & Express solicitors rang me & helped me... See more

Company replied

Rated 5 out of 5 stars

I was always kept well informed on progress of my case, the solicitors Omaya and Olga are friendly whilst being professional and courteous. When emailing me about my case if anything was unclear I ha... See more

Company replied

Rated 5 out of 5 stars

I used Express Solicitors to make a compensation claim against a UK hotel for bed bugs in our room. They have been excellent throughout the whole process. Communication has been superb with the same... See more

Company replied


Company details

  1. #24 of 36 best companies in Personal Injury Lawyer
  2. #52 of 83 best companies in Law firm

Written by the company

Express Solicitors is an award winning Top 100 UK law firm that specialise in personal injury claims. The firm prides itself on pursuing a huge range of ‘no win, no fee’ personal injury claims – helping you to claim compensation for any accident you may have experienced. Express Solicitors cover every area of personal injury including; employer’s liability, road traffic accidents, serious injuries, clinical negligence, occupier’s and public liability, and industrial disease. Our accident claim solicitors are supported by a team of dedicated support specialists, cutting edge technology, and an on-going training programme that ensures they are fully up-to-date with any advances in personal injury law.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10k reviews

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4.7

All reviews

(9,609)

1,931 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The response time was incredibly quick

The response time was incredibly quick, the person I spoke to was up beat & put me at ease .

17 July 2026
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Reply from Express Solicitors

We're delighted to hear that our response time was quick and that our team member was able to put you at ease. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars
Express Solicitors logo

Reply from Express Solicitors

We're happy to hear that our quick response was helpful for you. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

I like the compact and detailed…

I like the compact and detailed information that has been provided.

17 July 2026
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Reply from Express Solicitors

We are so pleased to hear that you found the information provided to be both compact and detailed. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Very helpful and professional.

Very helpful and professional.. very understanding regarding my daughter

17 July 2026
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Reply from Express Solicitors

We're so happy to hear that our team was very helpful and professional, and understanding regarding your daughter. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

5*****

Hello.
I am extremely settled with in my self knowing I have someone fighting for me. From the get go of opening a case they treated me with huge respect and dignity. Listend to me understood me and truly gave me real compassion. Jason I spoken to who was from the start to end, was promt real and professional. He was fast and officiant and he really felt compassion towards what I have been through. I would recommend this company as they are extremely good at what they do. Thank you for helping me get what I deserve and thats justice.

17 July 2026
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Reply from Express Solicitors

We are so grateful for your incredibly kind words and are truly happy to know that we could provide you with the support and respect you deserved during such a challenging time. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Was very helpful

Was very helpful

17 July 2026
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Reply from Express Solicitors

Thank you for taking the time to leave positive feedback. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Everything was explained clearly and I…

Everything was explained clearly and I was able to ask any relevant questions. Seemed to be very thorough and actually interested in my welfare.

17 July 2026
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Reply from Express Solicitors

We're so pleased to hear that everything was clearly explained and that you felt our team was thorough and genuinely interested in your well-being. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 4 out of 5 stars

They listen and spoke kindly

They listen and spoke kindly

14 July 2026
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Reply from Express Solicitors

We appreciate your kind words regarding our team's attentive and polite approach. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

The team were very helpful

The team were very helpful

14 July 2026
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Reply from Express Solicitors

We are so glad to hear that you found our team helpful! Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660..

Rated 5 out of 5 stars

Fantastic company

Fantastic company

16 July 2026
Unprompted review
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Reply from Express Solicitors

Thank you for taking the time to leave positive feedback. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Very friendly upto now and…

Very friendly upto now and understanding of my situation since I've never claimed before

16 July 2026
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Reply from Express Solicitors

We're delighted to hear that you found our team friendly and understanding, especially given that this is your first time claiming. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

The staff explained everything to me…

The staff explained everything to me very well, and made sure I understood everything that was explained. No problems.

16 July 2026
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Reply from Express Solicitors

We're happy to hear that our staff explained everything clearly and ensured you understood all the information. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Express were on my case straight away

Express were on my case straight away, so far so good please keep up the good work

16 July 2026
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Reply from Express Solicitors

We're delighted to hear that we were able to assist you promptly. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

I was very nervous to start my case but…

I was very nervous to start my case but was put at ease from day one.Amy Heath was the solicitor who handled my case and I cannot say enough good things about her.She was not just very professional but very caring and easy to talk to.She explained everything in away that I could understand every step of the way through out the case.Having someone who believed in you was so important to me and Amy certainly did that.She fought hard for me and achieved the out come I wanted from day one.I cant thank her enough and will DEFINITELY be recommending her and her firm to everyone.If I should find myself needing help again I would not hesitate to contact the lovely caring and very professional Amy Heath.Again cannot thankyou enough.All the best.

16 July 2026
Unprompted review
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Reply from Express Solicitors

We are so pleased to hear about your positive experience and that we were able to provide you with the support and understanding you needed during a challenging time. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Initial telephone consultation was…

Initial telephone consultation was prompt. Great telephone mannerism and professional from start to end. Very sympathetic.

15 July 2026
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Reply from Express Solicitors

We're so glad to hear our telephone consultation was prompt and professional. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Very good and very helpful with…

Very good and very helpful with everything and it's all done quickly over the phone very understanding people so would definitely go with this service

15 July 2026
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Reply from Express Solicitors

We're delighted to hear that you found our service helpful and efficient over the phone. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

They were so easy to speak to and so…

They were so easy to speak to and so helpful. They made it so easy to understand what they could do for me

15 July 2026
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Reply from Express Solicitors

We're so pleased to hear that you found our team easy to speak to and helpful, and that we made things easy to understand. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Attentive and listened to my concerns…

Attentive and listened to my concerns and was kept up to date with progress

13 July 2026
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Reply from Express Solicitors

We're so glad to hear that we were attentive to your concerns and kept you informed about the progress. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Mrs Beasley

Was very helpful so far

13 July 2026
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Reply from Express Solicitors

We're delighted to hear that our assistance has been beneficial to you so far. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

New client team

I made a call to discuss a recent personal injury. I spoke to Ash Callaghan and he was excellent. Took Tool to time to listen attentively and explained everything helping me to make a decision quickly

14 July 2026
Express Solicitors logo

Reply from Express Solicitors

We are so pleased to hear that your experience was excellent and that our team member was able to provide such clear and helpful guidance. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

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