Express Solicitors Reviews 

9,601
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,017 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff for being polite, attentive, and making individuals feel completely comfortable and thoroughly reassured throughout their entire legal journey. Consumers consistently mention that communication remains prompt and transparent, delivering reliable professional support while managing personal injury claims efficiently from start to finish. However, some customers also noted frustrating issues regarding frequent staff changes, organizational disorganization, and delayed follow-up communication from assigned solicitors over time. A few reviewers experienced unhelpful responses, felt dismissed during initial consultations, or saw their active cases dropped unexpectedly without receiving adequate explanations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that team members are consistently polite,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, polite, and... See more

Service

Customers had positive experiences with service, highlighting a smooth, professional, and thorough process... See more

Claim

Users describe positive interactions with claim processes, highlighting efficient service and helpful staff.... See more

Response time

Clients share positive opinions on response_time, frequently highlighting fast and efficient communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company have been very responsive, and has kept me informed throughout the claims process. They explain each stage clearly. making it easy to understand what to expect. If you encounter any is... See more

Company replied

Rated 5 out of 5 stars

When I had my accident December 2024 it was complicated as it was an ex employment I use to help out cleaning the beer lines. I searched the internet for help & Express solicitors rang me & helped me... See more

Company replied

Rated 5 out of 5 stars

I was always kept well informed on progress of my case, the solicitors Omaya and Olga are friendly whilst being professional and courteous. When emailing me about my case if anything was unclear I ha... See more

Company replied

Rated 5 out of 5 stars

I used Express Solicitors to make a compensation claim against a UK hotel for bed bugs in our room. They have been excellent throughout the whole process. Communication has been superb with the same... See more

Company replied


Company details

  1. #17 of 36 best companies in Personal Injury Lawyer
  2. #36 of 83 best companies in Law firm

Written by the company

Express Solicitors is an award winning Top 100 UK law firm that specialise in personal injury claims. The firm prides itself on pursuing a huge range of ‘no win, no fee’ personal injury claims – helping you to claim compensation for any accident you may have experienced. Express Solicitors cover every area of personal injury including; employer’s liability, road traffic accidents, serious injuries, clinical negligence, occupier’s and public liability, and industrial disease. Our accident claim solicitors are supported by a team of dedicated support specialists, cutting edge technology, and an on-going training programme that ensures they are fully up-to-date with any advances in personal injury law.


Contact info

4.8

Excellent

TrustScore 5 out of 5

10k reviews

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4.8

All reviews

(9,601)

1,920 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very quick and efficient in dealing…

Very quick and efficient in dealing with my claim.

25 July 2026
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Reply from Express Solicitors

We are so glad you found our handling of your claim to be both quick and efficient. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 4 out of 5 stars

Simple straightforward information

Simple straightforward information

25 July 2026
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Reply from Express Solicitors

Thank you for taking the time to leave positive feedback. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Very polite and proffesional all…

Very polite and proffesional all questions answered

24 July 2026
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Reply from Express Solicitors

We appreciate your feedback and are delighted to hear that our team was polite, professional and answered all of your questions thoroughly. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Very good at easy to talk too would…

Very good at easy to talk too would deal with this company again⁹

24 July 2026
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Reply from Express Solicitors

We're so glad you found our team easy to talk to and that you would consider dealing with us again. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars
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Reply from Express Solicitors

We appreciate your feedback. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Great service

Great service

23 July 2026
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Reply from Express Solicitors

Thank you for taking the time to leave positive feedback. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Helpful and efficient from the first call

I recently instructed Express Solicitors after having a trip . As someone who actually works in PL claims myself, I know the terminology and process inside out, but that didn't stop me appreciating how well they've handled things from the outset.

From the moment I first called to register my claim, right through to it being passed on to a solicitor, the team have been really helpful throughout. They even provided me with a copy of the CNF, which I appreciated as it kept me informed of exactly where things stood.

My claim is still in progress, but I'm really impressed with the initial instruction process and would recommend Express Solicitors to anyone needing representation so far.

1 June 2026
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Reply from Express Solicitors

We are truly grateful for your kind words and the five-star rating. It is wonderful to hear that our team provided you with such a positive experience from your initial call through to the claim being passed to a solicitor. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

very prompt contact and excellent…

very prompt contact and excellent communication.

23 July 2026
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Reply from Express Solicitors

We're so pleased to hear that you experienced prompt contact and excellent communication from our team. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Very grateful with there service and…

Very grateful with there service and advice,

Excellent service
Thanks for your all support

22 July 2026
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Reply from Express Solicitors

We're very happy to hear that you're grateful for our service and advice, and that you found our support excellent. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Really friendly pre call with the admin…

Really friendly pre call with the admin person explained things clearly no jargon.The legal person explained things clearly took all the facts done correctly

24 July 2026
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Reply from Express Solicitors

We're delighted to hear that our team explained everything clearly and without jargon, and that all the facts were handled correctly. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

I was aided in my claim by Elena Khan…

I was aided in my claim by Elena Khan her services were faultless and she was absolutely thorough in her advice. Her communication throughout was excellent. I would like to thank her and the team..

24 July 2026
Unprompted review
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Reply from Express Solicitors

We're delighted to hear that our team provided faultless service and thorough advice, and that communication was excellent throughout your claim. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

my claim

The guy I spoke to about my claim really helped put my mind at rest and explained everything he could before saying my claim would be handled by express solicitors thank you so much

24 July 2026
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Reply from Express Solicitors

We're happy to hear that our colleague was able to put your mind at ease and clearly explain the process for your claim. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

These solicitors have delt with my sons…

These solicitors have delt with my sons claim it’s taken 3 years but they have been been thorough all the way through his claim I would definitely recommend them.

Mrs Goddard

24 July 2026
Unprompted review
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Reply from Express Solicitors

We appreciate you sharing your experience. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Lovely and easy to speak with the lady…

Lovely and easy to speak with the lady called Shazmin. Caring and helpful.

24 July 2026
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Reply from Express Solicitors

We're so pleased to hear that you found our team member lovely, easy to speak with, caring, and helpful. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Accident at work

After my conversation regarding my claim i felt confident enough to go forward with it.

20 July 2026
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Reply from Express Solicitors

We're so pleased to hear that our conversation left you feeling confident about moving forward with your claim. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Excellent Service

Heather Howes and her assistant Adam Gillespie made for an excellent team. They handled my case with professionalism and expertise. They were honest and helpful from the get go. Thank you to both of them for helping me reach a settlement.

13 March 2026
Unprompted review
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Reply from Express Solicitors

We're so pleased to hear that our team provided you with such professional and expert assistance, leading to a successful settlement. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Very Efficient and Helpful

Very efficient and detailed process and very user friendly, explained everything including costings that would be paid if successful for no win no fee basis etc,
very impressed

24 July 2026
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Reply from Express Solicitors

We're so happy to hear that our detailed and user-friendly process, including the clear explanation of costs for our no-win, no-fee basis, left such a positive impression. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

The pleasant people who i spoke with the

The pleasant people who i spoke with! They were very helpful and friendly!
Service was excellent responsive without a doubt.

22 July 2026
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Reply from Express Solicitors

We're so pleased to hear that you found our team helpful and friendly, and that you received excellent and responsive service. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 1 out of 5 stars

Absolute worst experience with fake positive opinion

Absolute worst experience with this firm. Complete organizational chaos and total lack of professionalism. My case was handled by over a dozen different staff members, making any continuity impossible. Instead of fighting for my rights, they constantly pressured me to accept a ridiculously low settlement and used unprofessional tactics in their correspondence. Avoid at all costs.
Notice that all the positive reviews here are simply fake—they all came in on the same day; they were simply bought!

22 July 2026
Unprompted review
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Reply from Express Solicitors

Thank you for your review. We are also in receipt of your complaint which is being reviewed and a response will be provided within the given timeframe. We would underline that we do not pay for positive reviews as you allege. We are very proud of the overwhelmingly positive reviews we receive from very satisfied clients.

Kind regards

Collette McCann
Client Care Partner

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