Exprodirect 

Ordered Christmas rope lights never did arrive after many excuses by e.mail I had to get a refund from PayPal

Ordered a double charger. But was never delivered. No response from my dispute raised through PayPal. Have used company for several years with no issues. But they have let themselves down. Refunded via paypal

All the batteries I have purchased from them have been rubbish. Did not five minutes. Total waste of money.

Rubbish product sold by Rubbish company, Arrogant replies to messages , Binned the Charger

Have sent 3 emails asking why the battery life on the product they supplied is so poor, guess what, no reply. Avoid this tin-pot organisation.

Absolutely abysmal customer service, I have two Canon 5Ddual channel battery chargers, both have the same fault, only the right had side charges, the left doesn't work at all. I rang this bunch of clowns and gave them the model number with a simple request, do both sides charge at the same time or am I missing something. All the chap would say was what is your order number, then I can tell you which product we sent you!! I have just given you the details from the box, Well sorry I can't help you without the order number. Chargers have gone in the bin, I would not waste any money again with this bunch of cowboys and would advise everyone else to stay well clear.

Beware of calling about delivery issues

I ordered an ND filter set to come to my office address. It never arrived, there is only one number to contact on this is 0845. I got a refund for the filters, but the call has cost me over £10 when I got my phone bill. There is no warning on the line regarding costs from mobiles. Ironically the extension tubes I ordered from China at the same time arrived exactly when predicted.

Order never showed up had to get a refund from paypal

Poor bought micro SD cards sent me SD cards ,and they don't seem to have a phone number to contact them which leaves you to believe they receive a lot of complaints ,I shall be advising Amazon not to do buisness with these cretins.

Shipped completely the wrong parts, then when I sent them straight back, they told me they had never received it. I am still awaiting a refund of £38.50 absolute awful customer experience. Do not buy from these crooks.
I will be contacting Amazon

I bought some batteries from them which did not fit the camera properly. They only cost £10.50 however even at this price I expected then to fit.

I complained and they said return them using their Freepost service (I would have used Royal Mail signed for). They were posted on the 12/12/2016 but as on today they claim they have not received them. I have proof of postage.

They still refuse to give me a refund and suggest that I go through the hassle of making a claim with Royal Mail.

I feel aggrieved but their total lack of customer service and empathy. Most companies would have realised by now that the returned item was lost and for the sake of £10.50 and good relations just refunded me but no Ex_Pro.

So my advice is look elsewhere when wanting non OEM batteries!

T

I am a non profit who ordered shirts October 18th. I told them I needed them right away cause I had people waiting to purchase them. A month later and no shirts and so I asked for my refund. They said they would give it to me back in November but they have yet to return my phone messages, my emails, and whenever I go there they say John is not around but they are working on my refund. It literally took Gina 2 seconds to take my money out of the account but over 3 weeks to get my money. I am about to get legal help now. A Arizona business should not be stealing from a non-profit whose work it to better the community.

I have placed orders with this company twice. On the first occasion I ordered through their Amazon store after several weeks of being messed around they finally admitted they had not shipped the order and provided a refund. This took well over a month to resolve. I placed a second order with them a few days ago and due to previous problems opted to pay extra for recorded delivery. This time around at first everything seemed fine I received an order acknowledgement but no tracking information so I contacted them and they emailed me back with the tracking number. Unfortunately the tracking number did not work I contacted them again and was told that the item had definitely been shipped and that it was an issue with Royal Mail. I then contacted Royal Mail who explained that while the tracking number was genuine it had never been used against a delivery and had never been scanned by Royal Mail meaning that my order had never left Ex-Pro and that they had outright lied to me. I then contacted Ex-Pro by email again who did refund the payment but did not so much as acknowledge that they had ever received my email never mind reply with an explanation as too why they did not ship my order and why they had lied to me in previous emails. I would urge anyone considering using this company for any reason to look elsewhere. I have never come across such a poor retailer before. There service level is virtually non existstant reading other online reviews this appears to be a common issue. I actually wonder if anyone has ever placed an order with them and received there goods because the reviews on amazon and eBay etc. are truly awful. AVOID THESE SCAM ARTISTS!!!! Its a pity there is not an option for a zero star rating as they don't even deserve a 1 star rating.

I purchased an item from this company and they did not send my item, no proof provided of postage!!
Then they emailed me to say they had sent the item and it has been returned to them as there was an incomplete address.
However I doubt this was the case as they then told me that if I wanted the item sent again I would have to paypal them money for delivery!!!
Also why would you post an item if you had an incomplete address???
Alarm Bells Ringing!!! why should I pay more money??

Long story short I'll be calling my credit card to try to get this resolved.... Avoid these cowboys and save yourself time, no customer service and total con.

Packing your case and dig and out the camera and go to that draw where you put the charger, ah, not there ? I spend an hour looking around sites for right charger to no avail and ended up calling Exprodirect one of their guys took the model number guided me on the phone to what I needed, ordered and delivered 24 hours later. Many many thanks.
I said I would leave them a review but there is nowhere to do this on the website but they do deserve 5 Stars ! Thanks ... off to Disney now !

This company sellers through Amazon. I bought a Nikon MH-23 Charger (through Amazon), but when it arrived it came in a polythene bag with no Nikon packaging, no manual and no warranty. The Nikon logo printed on the charger looks different from the charger I already have - the letters are more spaced out, also the hologram says "glo" and not "Nikon" like on my other Nikon equipment. According to Nikons website they do not sell products with no packaging or warranties and suggest any items that don't come with a warranty are either Grey Imports or fakes.