Exsus Travel Reviews 6

TrustScore 4 out of 5

4.2

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Company details

  1. Tour operator

Information provided by various external sources

Luxury tailor-made holidays and bespoke honeymoons to more than 80 countries all around the world, full of authentic experiences and eye-opening activities that range from the adventurous to the more culturally immersive.


Contact info

4.2

Great

TrustScore 4 out of 5

6 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

5 star service from start to finish! Sorted problems when flight cancelled due to Middle East conflict, they were brilliant!

We booked a 25 day private tour of India, travelling from north to south. EXSUS booked everything from flights (we had 3 internal flights), amazing hotels (I did stipulate 4/5 star), all transfers and local guides at every destination. We were due to fly back via Doha on Friday 6th March but our flight was cancelled due to Middle East crisis. EXSUS immediately sorted a new flight and accommodation for a further 5 nights in India until we could get back. So thank you EXSUS for a stress free experience and amazing holiday. A special mention for Satyan Bhalla who kept us informed at every stage after our flight home was cancelled. Can’t recommend this company highly enough.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Allowing Exsus to arrange our trip meant we were both surprised and amazed together...

With all the stress of arranging a wedding, the added stress of arranging the most special holiday of your life [your honeymoon] was a bridge too far for us.
Our expert Georgina was at our beck and call before and during.
The entire process was so easy, so personal and enjoyable. We were listened too but also challenged which resulted in some fantastic results.

The best part for us was that we both got to be blown away upon arrival of each new hotel, excursion and experience- something which cannot be achieved when you research and arrange yourself.

Thank you for adding a touch of magic to our honeymoon.

7 July 2017
Unprompted review
Rated 5 out of 5 stars

Exsus Travel organised my most recent …

Exsus Travel organised my most recent holiday to Vietnam in May 2017. Flora, designed a trip that ticket all of my boxes which can be hard to do!
When on holiday we both felt spoiled, relaxed, educated and came back ready to book our next trip with Exsus. Thank you so much to all at Exsus including Flora and Goda in the Operations team.

16 June 2017
Unprompted review
Rated 2 out of 5 stars

Inaccurate descriptions and multiple errors

Inaccurate & misleading descriptions of activities and multiple errors made by Exsus in room and flight bookings. Dealt with quickly during the trip, but slightly spoiled what would have been a perfect adventure.

25 February 2017
Unprompted review
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Reply from Exsus Travel

Dear Mr Hawkins

We were very disappointed to read your comments and would again like to apologise for your experience in South America with us and for any inaccuracies that appeared in your documentation. This is an incredibly rare circumstance and the vast majority of clients have nothing but praise for our service. While issues can crop up from time to time when our clients are travelling, our specialists always strive to do everything they can to rectify these as they arise, with minimal fuss and inconvenience. Rest assured we have taken your feedback very seriously and appreciate you bringing these issues to our attention, as we continually look to improve the service we offer, and are glad that we have been able to resolve matters with you since your return.

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