Absolutely excellent service from Elaine. Couldn't have been more helpful. Thank you for your advice and prompt delivery of supplies.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A breath of fresh air after dealing so heavily with eBay and Amazon. Did not debit my card before checking stock levels. Unfortunately in my case they didn't have stock but after explaining my current... See more
Best customer experience I've received for a very long time. We purchased an Avaya licence from Extera. Our telecoms provider charged us £550, Extera charged us £314 and practically installed it for u... See more
After a broadband upgrade we found ourselves with a dead Avaya phone system, after a call to Extera we were quickly underway to finding a solution. From the first contact I felt that these guys kne... See more
Company details
Information provided by various external sources
Telephones, Headsets, Phone Systems, Voice & Data cabling trust Extera to exceed your expectations. Formed in 2001 we have a real passion for delivering the ultimate in customer services.
Contact info
10 Manor Park, Banbury, OX16 3TB, Banbury
- 01295 220600
- customer.services@extera.co.uk
- www.exteradirect.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
excellent service from start to end
The service I have received from Extera Direct has been exemplary! Efficient, polite, cost effective goods, excellent delivery and really helpful when I had to change the order. If only all companies were as efficient my job would be much easier
Outstanding Service and products!
I have been dealing with Extera for a few months now and they are an outstanding organisation!
I am with Virgin Broadband and had issues with my first VOIP phone due to the SIP settings as Virgin make it very difficult to use the VOIP phone with their super hub 2. Rob in technical did some researching and came back with a solution and new VOIP phone [Yealink] and the phone is brilliant and the clarity is superb with no loss of voice what so ever.
I would recommend Extera Direct to anyone!
Lee Rundle
Anaconda Marketing Ltd
Really good to deal with.
Excellent. Found Extera by chance on line when my normal supplier had no stock. Prices are very good, delivery was next day and communication regarding the progress of the order was first class. Highly recommended.
Brilliant
After a broadband upgrade we found ourselves with a dead Avaya phone system, after a call to Extera we were quickly underway to finding a solution.
From the first contact I felt that these guys knew what they were talking about. Both Phil and Dan went above and beyond in resolving our problem and very soon the phones were up and running.
I cannot recommend Extera enough; we will be using them for all our telecoms maintenance and support from now on.
Got the advice I needed and product came the next day.
That's all really! Decent price and decent service.
Very pleased with service
This is the first time I have used yourselves, the lady I spoke to initially was really helpful and knowledgeable about the headsets, delivery was next day as promised.
We had one faulty headset, again this was addressed and dealt with quickly with no fuss, replacement was with me the following day.
Very pleased with the service and would recommend you to colleagues, would also happily use you again
Great support and product
Excellent customer service before the purchase and quick delivery of good product.
very helpful
I had to return items that I had ordered in error and before I could get them posted the replacement had arrived. This meant there was no down time and we could get on with taking calls. Fantastic.
Excellent Service
As the title say, Excellent Service. Opted for a free trial of a headset, as promised, it was delivered the next day. Extended a deal that was ending to allow me to fully test the headset and at the time of ordering, kept to their promises. Delivery again was next day and it was very refreshing to deal with a company that kept to their promises when relying on 3rd parties to deliver. Will definitely use again when required.
Really great service
From first contact to installation and aftercare, Extera have been extremely helpful and professional. In addition we received a really good price in comparison to the other quotes we received.
Amazing service
By far one of the best support companies I've dealt with
Excellent service. Team so friendly and helpful
Excellent service
Excellent product - I have used this headset for years and wouldn't now know what to do with a normal phone. Great service and very prompt delivery. Thank you
Trustworthy Company
Quick delivery, good customer service, would use this company again.
Good value for money
Great little gadget. Does the job extremely well. Light on the are when using the clip.
Fastest delivery known to man
Placed order at 4pm, item delivered by 10am next morning! Impressed.
Fast and efficient
Two orders placed, both received next morning. Invoices sent by email. Delivery notes accompanied goods. Securely packed. Helpful on the telephone when requesting ETA of oder.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








