Extra Karte Reviews 7,278

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

The best customer service I've received from a German company. Everyone speaks fluent English whilst not making you feel 'bad' for not speaking German. The downside is the starting limit. Th... See more

Company replied

Rated 5 out of 5 stars

I have used the extra card on many occasions. I have never had any problems with payments, because I can mostly decide how much I will pay monthly. Of course I receive a monthly payment, but the pay... See more

Company replied

Rated 4 out of 5 stars

Best for monthly installments return payments for higher limit only, best for all around cashback and very useful for financial emergencies. My experience is not relevant yet. I'm a new customer. Th... See more

Company replied

Rated 5 out of 5 stars

Hi Team, Im glad to share this information with you about my experience . Its all over good while i has been using my experience is very well . Thanks

Company replied

Company details

  1. Financial Institution

About Extra Karte

Written by the company

Die Extra Karte Kreditkarte ist für alle gemacht, die Wert auf Komfort und Flexibilität legen. Ausgestellt von der Novum Bank Limited, einer vollständig lizenzierten Kreditinstitution, die seit ihrer Gründung im Juni 2009 vertrauenswürdige Finanzlösungen anbietet, verbindet die Extra Karte finanzielle Freiheit mit der Sicherheit einer erfahrenen Bank.

Ob zur Verwaltung alltäglicher Ausgaben, zur Planung größerer Anschaffungen oder für flexible Finanzlösungen – die Extra Karte ist für Sie da. Mit wettbewerbsfähigen Zinssätzen, ohne versteckte Gebühren und einem unkomplizierten Online-Antragsprozess ist der Einstieg kinderleicht. Unsere benutzerfreundliche App ermöglicht Ihnen eine Echtzeit-Kontrolle, von der Ausgabenverfolgung bis hin zur individuellen Limitsetzung. Erleben Sie eine Karte, die sich Ihrem Lebensstil anpasst und genießen Sie die Sicherheit einer vertrauenswürdigen Bank.

Beantragen Sie die Kreditkarte

Flexibel, Sicher und Sofort Verfügbar!

Written by the company

Morgens beantragen und mittags schon shoppen.
Genießen Sie attraktive Zinssätze, flexible Rückzahlungsoptionen und eine schnelle, einfache Online-Antragsstellung mit praktischer App-Verwaltung – sicher abgewickelt durch die lizenzierten Finanzexperten der Novum Bank Limited.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7k reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Services and user experience

Services and user experience

14 April 2026
Extra Karte logo

Reply from Extra Karte

Dear Customer,

We are happy to hear that you are satisfied with our service. Thank you for taking the time to leave us your feedback. We hope you enjoy using your Extra Karte.

Kind regards,
Your Extra Karte Team

Rated 5 out of 5 stars

Very good and very nice good app but…

Very good and very nice good app but please increase my limit

14 April 2026
Extra Karte logo

Reply from Extra Karte

Sehr geehrte Kundin,

wir freuen uns, dass Sie mit unserem Service zufrieden sind. Danke, dass Sie sich die Zeit für das Feedback genommen haben.

Wenn Sie Ihre Karte regelmäßig nutzen, Ihr Kreditlimit nicht überschreiten und Ihre monatliche Mindestzahlung pünktlich leisten, abhängig vom Ergebnis der hierzu durchgeführten Einzelprüfung, können Sie möglicherweise Anspruch auf eine Erhöhung des Kreditlimits haben.

Wir wünschen Ihnen weiterhin viel Freude bei der Nutzung Ihrer Extra Karte.

Freundliche Grüße
Ihr Extra Karte-Team

Rated 4 out of 5 stars

Good

It's a good experience.

14 April 2026
Extra Karte logo

Reply from Extra Karte

Dear Customer,

We are happy to hear that you are satisfied with our service. Thank you for taking the time to leave us your feedback. We hope you enjoy using your Extra Karte.

Kind regards,
Your Extra Karte Team

Rated 5 out of 5 stars

Best app thank you for your service

Best app thank you for your service

7 April 2026
Extra Karte logo

Reply from Extra Karte

Dear Customer,

We are happy to hear that you are satisfied with our service.

Thank you for taking the time to leave us your feedback.

We hope you enjoy using your Extra Karte.

Kind regards,
Your Extra Karte Team

Rated 5 out of 5 stars

Ahhh please ooo chose this thinking is very very helpful or try it see what i mean and give later Lollllllll

for the bottom of my heart it’s really helpful for urgent matters very easier ways maybe if panic something and just remember ahh ok then just open your wall drop out for where you can buy your heart desires in that moment

3 March 2026
Unprompted review
Extra Karte logo

Reply from Extra Karte

Dear Customer,

We are happy to hear that you are satisfied with our service. Thank you for taking the time to leave us your feedback. We hope you enjoy using your Extra Karte.

Kind regards,
Your Extra Karte Team

Rated 5 out of 5 stars

Good

Good service, helpful

7 April 2026
Extra Karte logo

Reply from Extra Karte

Sehr geehrter Kunde,

wir freuen uns, dass Sie mit unserem Service zufrieden sind. Danke, dass Sie sich die Zeit für das Feedback genommen haben. Wir wünschen Ihnen weiterhin viel Vergnügen bei der Nutzung Ihrer Extra Karte.

Freundliche Grüße
Ihr Extra Karte Team

Rated 1 out of 5 stars

I have been using Extrakarte for over a…

I have been using Extrakarte for over a year now and the limit won't increase,
I will not recommend it.

7 April 2026
Extra Karte logo

Reply from Extra Karte

Dear Customer,

We are sorry to hear that you are not satisfied with your credit limit.
We understand that a lower-than-expected credit line can be frustrating.
We would however highlight that the Bank is required to determine the credit limit based on the outcome of an individual assessment carried out in accordance with strict legal requirements. This is to ensure consumer protection and responsible lending practices.


Notwithstanding the above, the good news is that we actively review accounts, and your credit limit can be reassessed after just a few months. It's important that you avoid going over your credit limit, ensure you always make at least your minimum monthly payment on time and keep your data updated.

In case your limit has been increased, you will be automatically informed by email. If further support is needed, you can reach us at support@extrakarte.com. For more information, please visit our website at www.extrakarte.com.

We’re committed to assisting you further.

Kind regards,

Your Extra Karte-Team

Rated 5 out of 5 stars

GD23

The best thing

24 March 2026
Extra Karte logo

Reply from Extra Karte

Dear Customer,

We are happy to hear that you are satisfied with our service. Thank you for taking the time to leave us your feedback. We hope you enjoy using your Extra Karte.

Kind regards,

Your Extra Karte Team

Rated 5 out of 5 stars

Very good service and professional 👏 👍…

Very good service and professional 👏 👍 👌 😀 🙌

24 March 2026
Extra Karte logo

Reply from Extra Karte

Dear Customer,

We are happy to hear that you are satisfied with our service. Thank you for taking the time to leave us your feedback. We hope you enjoy using your Extra Karte.

Kind regards,

Your Extra Karte Team

Rated 2 out of 5 stars

My credit limit was so low and request…

My credit limit was so low and request for increase was declined even after autopay was set-up

31 March 2026
Extra Karte logo

Reply from Extra Karte

Dear Customer, We are sorry to hear that you are not satisfied with your credit limit. We understand that a lower-than-expected credit line can be frustrating. We would however highlight that the Bank is required to determine the credit limit based on the outcome of an individual assessment carried out in accordance with strict legal requirements. This is to ensure consumer protection and responsible lending practices.


Notwithstanding the above, the good news is that we actively review accounts, and your credit limit can be reassessed after just a few months. It's important that you avoid going over your credit limit, ensure you always make at least your minimum monthly payment on time and keep your data updated.

In case your limit has been increased, you will be automatically informed by email. If further support is needed, you can reach us at support@extrakarte.com. For more information, please visit our website at www.extrakarte.com.

We’re committed to assisting you further.

Kind regards,

Your Extra Karte-Team

Rated 5 out of 5 stars

5-Star

5-Star, Sehr Gut..

24 March 2026
Extra Karte logo

Reply from Extra Karte

Sehr geehrter Kunde,

wir freuen uns, dass Sie mit unserem Service zufrieden sind. Danke, dass Sie sich die Zeit für das Feedback genommen haben. Wir wünschen Ihnen weiterhin viel Vergnügen bei der Nutzung Ihrer Extra Karte.

Freundliche Grüße

Ihr Extra Karte Team

Rated 5 out of 5 stars

its amazing

its amazing. easy to use.

24 March 2026
Extra Karte logo

Reply from Extra Karte

Dear Customer,

We are happy to hear that you are satisfied with our service. Thank you for taking the time to leave us your feedback. We hope you enjoy using your Extra Karte.

Kind regards,

Your Extra Karte Team

Rated 5 out of 5 stars

I am really appreciated to extra credit…

I am really appreciated to extra credit team. They help me on every. They are very helping and supporting.

24 March 2026
Extra Karte logo

Reply from Extra Karte

Sehr geehrter Kunde,

wir bedanken uns für die positive Rückmeldung, insbesondere über die einfache Antragstellung. Es freut uns, dass wir Ihnen einen guten Service bieten konnten.

Vielen Dank, dass Sie sich die Zeit genommen haben.

Freundliche Grüße

Ihr Extra Karte-Team

Rated 5 out of 5 stars

Hi Team,

Hi Team,
Im glad to share this information with you about my experience . Its all over good while i has been using my experience is very well .
Thanks

24 March 2026
Extra Karte logo

Reply from Extra Karte

Dear Customer,

We would like to thank you for your positive feedback, especially regarding the simple application process. We are pleased that we were able to offer you a good service.

Thank you for taking the time to rate us.

Kind regards,

Your Extra Karte Team

Rated 5 out of 5 stars

I am in love with the billing model of…

I am in love with the billing model of extra karte

24 March 2026
Extra Karte logo

Reply from Extra Karte

Dear Customer,

We are happy to hear that you are satisfied with our service. Thank you for taking the time to leave us your feedback. We hope you enjoy using your Extra Karte.

Kind regards,

Your Extra Karte Team

Rated 5 out of 5 stars

Thank you..

17 March 2026
Extra Karte logo

Reply from Extra Karte

Dear Customer,

We are happy to hear that you are satisfied with our service. Thank you for taking the time to leave us your feedback. We hope you enjoy using your Extra Karte.

Kind regards,

Your Extra Karte Team

Rated 5 out of 5 stars

Extra sehar sehar gud Service auch…

Extra sehar sehar gud Service auch sehar gud

17 March 2026
Extra Karte logo

Reply from Extra Karte

Sehr geehrter Kunde,

wir freuen uns, dass Sie mit unserem Service zufrieden sind. Danke, dass Sie sich die Zeit für das Feedback genommen haben. Wir wünschen Ihnen weiterhin viel Vergnügen bei der Nutzung Ihrer Extra Karte.

Freundliche Grüße

Ihr Extra Karte Team

Rated 4 out of 5 stars

Easy and affordable

Easy and affordable

17 March 2026
Extra Karte logo

Reply from Extra Karte

Dear Customer,

We are happy to hear that you are satisfied with our service. Thank you for taking the time to leave us your feedback. We hope you enjoy using your Extra Karte.

Kind regards,

Your Extra Karte Team

Rated 5 out of 5 stars

Everything is smooth and clear

Everything is smooth and clear

10 March 2026
Extra Karte logo

Reply from Extra Karte

Dear Customer,

We are happy to hear that you are satisfied with our service. Thank you for taking the time to leave us your feedback. We hope you enjoy using your Extra Karte.

Kind regards,

Your Extra Karte Team

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