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Eyebuydirect Reviews 32,960

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TrustScore 4.5 out of 5

4.5

Optician
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product selection, highlighting the variety of styles and lens options available. Many appreciate the user-friendly experience, noting the ease of ordering, the helpful search functions, and the convenience of the virtual try-on feature. The pricing is frequently mentioned as a significant positive, with many considering it very affordable and offering excellent value. However, some customers encountered difficulties with the ordering process, particularly when trying to locate previous orders or when the website required signing in. A few people also experienced issues with the quality of the lenses, specifically with incorrect prescriptions or lenses that did not meet expectations, such as Transitions lenses not functioning as advertised. There were also occasional complaints about the limited availability of the virtual try-on feature for all frames and lens types.

What people talk about most

Product

Consumers generally express satisfaction with the product, highlighting the affordability, variety of... See more

User experience

Reviewers highlight positive aspects of user experience, praising the website's ease of use and the... See more

Price

Users describe positive interactions with price, often highlighting the affordability and value. Many... See more

Website

People report positive experiences with the website, highlighting its ease of navigation, good search... See more

Order

Clients share ambiguous opinions on order. Many customers praise the quick and easy ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The convenience and seemless process of entering my prescription makes Eyebuy direct my go to when it comes to prescription glasses. My glasses always gets here sooner than the expected 7-14 days defi... See more

Rated 5 out of 5 stars

I've been ordering from EyeBuyDirect since I was subscribed my first prescription in 2021. I've ordered now 20+ glasses. I love the options for styles, the price point is great too. What's best is the... See more

Rated 5 out of 5 stars

My initial order was quick and easy. I had an issue with one pair, and the response was great! I'll order from EyeBuyDirect again in the future, and will also refer my family and friends. Tha... See more

Rated 5 out of 5 stars

I can’t believe you took the ‘difficult’ out of ordering online. My stress level was at maximum when I logged on. Before I knew it, I was done and was so amazed at the simplicity of my whole experienc... See more

Company details

  1. Optician

Written by the company

EyeBuyDirect has a consumer rating of 4.5 stars from 18719 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. EyeBuyDirect ranks 1st among Sunglasses sites.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

33K reviews

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Replied to 99% of negative reviews

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Rated 3 out of 5 stars

Unable to complete checkout using IDme…

Unable to complete checkout using IDme discount feature.

27 April 2026
Unprompted review
Eyebuydirect logo

Reply from Eyebuydirect

Hello,

Thank you for sharing your feedback. We’re sorry to hear about your experience and want to resolve this for you.

We would like to request your contact details such as your complete name, phone number and email address so we can assist you accordingly.

We appreciate your patience and look forward to resolving this promptly.

Thank you.

Rated 5 out of 5 stars

LOVE THEM!!!

I received my glasses today & I'm absolutely thrilled with them!! From now on I'm ordering from your company!

Thanks for the supperb job!!

27 April 2026
Unprompted review
Rated 5 out of 5 stars

It was easy to do

It was easy to do. I’m so excited. I lost my glasses that I received in January last wee. Just hoping I have no complaints about my glasses. I was recommended buying here online from a friend. Hope they come in soon. Way cheaper than my glasses that are under my coverage.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order! Just ordered another pair of Sunglasses!
Amazon Pay made it very easy and included my shipping address.
I have gotten glasses from Eye Direct before, and I can trust that my order will arrive. And within the time frame stated!

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Lots of different offers at same time

Lots of different offers at same time. As today there was a great deal on designer brands 25 off and 50 off lenses and applied to more than one order so I purchased 2 pairs. Also the rewards program has alot of offers loke birthday etc.

26 April 2026
Unprompted review

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