F1 Authentics Reviews 121

I purchased a “name on the flag” from here. It’s all arrived as described, including the photo of the flag being waved, and also as described your name may not actually appear. No problem there… but the picture shows the flag upside down.
I’ve found all the contact details for the FIA including the CEO, and have emailed them asking the legitimacy of f1authentics to be selling formula 1 products.
I’ll update when I have an answer.

Hi

I placed an order in July was told there was a four week delay. On 13 September still not received it so I cancelled my order. It is now 23 September and I am still waiting for a refund, which they seem reluctant to do. I have reported them to trading standards.

Ordered an item that said it would be available in 6 weeks time, next day I decided it was going to arrive to late. No problem I thought, its a pre order so I can cancel it, wrong the say they cannot cancel an order unless it has gone past the shipping date. What retailer cannot cancel an order when nothing (except taking the payment) has been processed yet. When you order just remember you are not dealing with F1 you are dealing with a company that just wants to take your money and hold on to it.

Great experience. Ordered a checkered flag square with name printed on it for Monaco race. Delivery was smooth (arrived a few days earlier than estimated date of dlvy) and it is absolutely beautiful. Awesome company. Thank you!

I ordered a signed helmet in august 2021 and still haven’t received it. This was suppose to be shipped in September 2021. Today we are end of may 2022 and I don’t have any news about shipping. This means that I have 400€ in the wild for 9 months, do you realise?

Customer service keeps telling me it’s coming soon since last year. But in April they told me there was an “error” on the display case plaque. Is it normal to wait 2 months for a plate?

This will unfortunately be my last order on this site the shipping dates are wrong, I do not recommend ordering signed items unless you are prepared to wait a year...

Make sure you pay via PayPal. I ordered x2 items during an Easter holiday with a 10% discount. For whatever reason the second item didn’t apply the discount at the final step prior to purchase. I contacted them straight away but due to the bank holiday both items shipped prior to the customer services team picking up my email. There was no offer to apply the discount retrospectively and I was told I might like the item and decide to keep it. This annoyed me so I decided I didn’t want anything to do with f1authentics so refused delivery and both items were returned to sender. Then the fun started and the customer service team said they didn’t have the items and I would need to chase DHL. They weren’t prepared to speak to DHL themselves because they don’t have a returns process that caters for this???

This is what I was up against …
“ Thank you for contacting F1 Authentics.
We do not offer a returns service and therefore do not track returns on your behalf. Full details of this can be found within our returns section which I have provided below and highlighted the areas that will assist you further.”

Fortunately a work colleague mentioned raising a claim through PayPal and they decided in my favour after reviewing the case and clearly seeing the items had been returned to the sender address on the paperwork.

I think I would have had serious trouble getting my money back from this company without Paypal.

Home of a host of F1 memorabilia for any fan. Bought a signed shirt which was easy and arrived quickly!