Fabric Land Reviews 

I placed an order on 19th May and it arrived in full today on 9th June. That's not too bad given the current circumstances and it did say 12 + 2 days delivery on the website when I ordered. The fabrics I ordered look great and I can't wait to use them. I just can't decide what to do first.
I would have given Fabric Land 5 stars if their communication had been better and they had updated me at some point.
If you order from them you just need to be patient.

After waiting nearly 4 weeks for my order it arrived with two thirds missing no explanation so a few buttons ended up costing me over £5 such bad customer service,will think twice before shopping with them again.

No answering emails, no goods despatched. I will go to small claim court!!

Horrible service!!!
Ordered 14 May a good amount of products as I work sewing. After 12 days, did email them to know when would be dispatched (as per their website states 12 days maximum). Was completely ignored. On 28 May (14 days after purchase) was contacted by Sara to let me know some items were sold out. Choose to substitute one product but ask to have the other one refunded. Since this day, no dispatch information. Sent already an email and I’m being completely ignored. If you can’t cope selling your products to people because you are prioritising NHS scrubs, please DO NOT SELL!!! After all this pandemic you will need your costumers and most people will go away from your POOR COMPANY and HORRIBLE CUSTOMER SERVICE!

I would have given them 0 stars if possible. Placed order on the 5th May after many emails chasing the order (since there was no communication at all) I was told that it would now take 5 days to dispatch the items rather than 3 due to covid-19, however I only just received the items today the 1st June, so it took nearly 1 months to get i cut of fabric and one curtain pleat. I asked them to cancel my order but I take it they never did.
Poor customer service
And delivery is very expensive.

Needless to say I will never order from them again.

I ordered my fabric without checking trust pilot (unusual for me). If I had, I would probably not have ordered it at all. However, the website clearly said there was a delay for delivery. Mine took a couple of days more that it stated but there were two bank holidays during that period. When it arrived there was one item missing. I contacted the company by email. I didn't hear anything back so after reading these reviews I assumed the worst and accepted I'd lost about £5. To my delight today I found I had been given a refund on my credit card so very happy. I think where this company falls down is in its communication with customers. Products and prices are good. Postage is probably a little high.

I ordered at the beginning of the month for essential items including elastic and fabric to make face masks. However it’s now 4 days until June and the order I placed at the beginning of may still hasn’t arrived despite passing the 12 day processing time frame twice over. Then the company has been unavailable to contact and emails responses have been automated just saying they can’t reply because they are busy. I have tried being sympathetic to the situation but still waiting double the predicted processing time I’ve grown annoyed at the lack of customer service and the risk that my order will come with items missing. It’s simple update the processing time so that me and all other customers know what to expect when ordering and if you’re not sure you can fulfill an order do not accept payment for it people want their products not a refund. Have just gotten what seems to be a very rude email in caps stating that it was somehow an inconvenience that people had to cut the fabric that i had ordered from a fabric store their words being “ UNLIKE MOST PRODUCTS THAT JUST GET TAKEN OFF A SHELF, PEOPLE HAVE TO CUT THIS FOR YOU. SO THIS TAKES TIME.” this is disgusting customer service

Very slow delivery despite the ridiculous charge, poor communications and an incomplete order when it finally did arrive.

I reluctantly agreed to pay the extortionate delivery price that Fabric Land charge because I needed materials to make face masks. I had to email them to chase them and waited 19 days for my order, only to find that the elastic, the main reason for my order, had been removed. Awful experience, wouldn’t recommend this shop to anyone.

Much the same as everyone else unfortunately.
I have been waiting over a month for my order which has not arrived as of now
Unable to contact Fabricland by telephone
Email are returned with a capitol letter generic reply not addressing any of your query.

I understand the circumstances we are in at the moment and I’m sure most reasonable people would understand if you are having issues although what is frustrating is the zero customer service.
No time to read and reply properly to emails but time to upload on social media selling products, it’s a little cheeky.

Got all the items I ordered. Great Fabric prices. There are some people complaining about long delivery times and not being notified- they literally have a bright red band at the top of the website constantly and a pop-up that appears when you go to home page- not sure how much clearer they can be. My order was actually a few days early. Very pleased I got an email conforming my order and another when it had been dispatched.

Already got my next order in my basket ready to go.

When we stumbled across fabric land and chose to place an order we we're positive and happy with our experience. 2 weeks later we still had not recieved an email regarding our order, as a small business we also have customers to explain delays to, so we decided to send a polite email queering processing times and when a personal reply was recieved it was 60% in capitals with a condisending, rude and belittling attitude from a member of staff. Complaint lssued through another polite and apologetic email for societal and work place pressures no doubt exasserbated by angry customers further explaining we we're so far not one of them despite being upset by said email response

Today our order turned up...This order was incomplete with the items missing simply crossed off, no explaination, refund reciept, nothing. So what happens to our missing fabrics or money paid for them? Having previously worked in the picking and packing sector i reconise this as a p[icking list and not the order reciept/documentation usually provided when companies ship deliveries to customers. Upon calling the company number the line was not connected.

Fabric land has good quality fabric at amazing prices and we can't argue that but we now know not to rely on this company for urgent orders, good customer to company communication or up to date stock list on their website. The perfect site for hobbiests but not for small businesses.

Taking into account the Covid19 emergency we have at the moment I was pleased my order arrived after 12 days. I did not expect the turn around service you get from large companies but felt the service was OK. I was emailed when my order had been processed and again when it had been sent to the logistics company who were deliver it. They also emailed me with a two hour time slot for the delivery. So I was kept well informed. As for the fabric I ordered, (canvas), it was good quality and was just what I wanted.

3 weeks for a fabric order! Covid 19 or not this company is taking too long. I am a student trying to complete my final project.
Not only is the company impossible to get a hold of, by email or phone. But when then do reply it appears they get their least competent worker to write an email in all caps with absolutely no helpful information only excuses. When I ordered you said 10 days then it changed to 12 on your website but it’s been much longer than that and I haven’t received so much as an email saying anything has been despatched. I want a refund. But at your millipede pace that seems impossible. Terrible company. Do not order. People saying that the order got to them promptly and they’re happy are in the minority. The majority is wondering why an understaffed company dosnt just shut down their website until they get sorted. Disgrace

I wish I had discovered TrustPilot sooner and had checked Fabricland before I placed an order them. I now feel robbed and hopeless.
I placed an order in early April, the lot arrived 4 weeks later (the website said a delay of 10 days which I COULD understand but 20 working days? Seriously?).
Opened the package and an item that I most wanted was dispatched wrongly. Got a reply from Fabricland to say it would be sorted with a correction dispatched shortly. Didn't receive any confirmation whatsoever. 2 weeks later what I ordered still wasn't dispatched to me. Have now asked for a refund and my email was forwarded to a different department. Again no confirmation whatsoever. What you read below is absolutely true - you can't phone and get through to a person.How can it possibly take 6 weeks coming up to 7 to sort something out and it's still not right?

Just received part of an order it took almost 3 weeks. No refund or explanation. Cost of postage is extortionate for such a poor service. I did miss a call from the warehouse but was unable to called back as no one answered and there is no way to leave a message. I have had no response to my emails either. I won’t use Fabricland again. Absolutely appalling customer service!

just received part of order. i clearly ordered 100% cotton thread but have been sent polyester which is useless for sewing cotton fabric. it is also much cheaper. Postage £7.25 for 4 small reels!!!! total cost £34.96. Smaller online retailers only sent me cotton thread if available and did not replace it with something i had not ordered. i am shielded so cannot return it easily.

Placed an Order on the 17th April and nothing received so far. I have emailed and had no response. I tried to call and it just rings out. Sad part about this is the fabric was to make a quilt for a gift - sadly it doesn’t look like the gift will be made and what’s more I cannot afford to buy more fabric to replace what hasn’t yet been received.

After reading reviews I was a bit worried but as the pricing was fair went ahead with my order. Order placed online on 19th April, website clearly stated that do to covid 19 and the fact that they were prioritising orders there would be delays in picking and mailing of orders of 10 days plus. Order received May 5th well packaged and complete, so far so good

I placed my order on the 6th of April, a month down the line and nothing! I've tried to phone and email, all you get is an automated response. I understand times are tough at the moment but taking people's money and not delivering the order is theft.

The customer service is none existent, it's absolutely shocking. I will never order from them again!

There are much better fabric shops that offer a really great, reliable online service.