Fabric World Reviews 

Paid £50 for an appointment to come and measure up! I knew that was a mistake once I got home but did nothing about it. On the day of the appointment, 45 minutes after.the time had passed I received a phonecall saying she was ru nine late (my prayers were answered) so I asked for my money back. Unfortunately I wasn't able to go and collect straight away, a few days later there was a notice on the door 'due to unforseen circumstances we will be back in august' notice now changed to landlord repossessed property. How do I get my £50 back?

My 86 year old mother had Ashley do a home visit to talk about curtains my mother wanted made, The price came to £1300.00 which she paid in full (despite me telling her never to pay the full price unti the job is done and your happy with the work) and she was given no receipt. I had repeartally call and email them. I had no response, I have been tring to call them since last Friday 29th July and there has been an answer machine message I have now left 4 messages and sent 3 email again with no reply. Today 4th August I called a bike shop a few days away and have been told they have gone under. So my poor mother who had saved up hard for the curtains she wanted. has now lost everything. If anyone has outstanding orders with them can say good bye to any money that you have paid and have not had the goods.

Ordered and paid in full February 2020. Curtains should have been ready Early March but they were not even started!! Made excuses and delivery was supposed to be pre lockdown but no they were still not started.
I asked for my money back. They didn’t want to do that but now, and it is almost July, I have managed to get half back plus the curtain material. They offered a credit note but I decided to quit before they go out of business!!!
They made no effort to respond to emails during lockdown and the email address on the phone message failed to work.
I wish I had seen all these reviews before I ever bothered with them
Under no circumstances would I ever recommend this company

An absolute disgrace, definitely the worst company I’ve ever dealt with. 'Brandon' has never called back since confirming receipt of the material, & no response to my emails either. I've had two email responses from 'Claire' (no idea who she is), the last of which stated "I cannot do anything as all the staff are furloughed, I promise Brandon will be in touch as soon as we re-open which hopefully will be very soon". We stupidly paid full amount up-front, so these scoundrels have blighted it for any future such purchases planned with any other retailers! Two more weeks before I commence litigation!

Possibly the worst company I’ve ever dealt with. When I walked in to the south Croydon store Gary and his side kick looked at me and treated me like a piece of dirt! £15k later spent on curtains and 3 months later only half my house has curtains!! Yes COVID has now since happened so god knows when I’ll get them. Paid full amount upfront. I’m really devastated. It’s criminal what they’re doing and are considering legal action!!!!! Please, stay away, I wish I’d read the reviews first.

They take all of your money upfront so you have no recourse when things aren’t right. After care service appalling. I’m 3 months in and still small issues not resolved.

Absolutely terrible customer service, out dated company old fashioned, with no old fashion values, probably won’t be around for long with the way they treat the customers. Emailed owner and not even an apology! better off online or going to bigger companies like John Lewis.

I have just asked the owner of Fabric World Croydon to leave my home. Disgusted at her attitude. We spent over £3K on curtains which don't hang correctly because of the wrong kind of material for eyelet curtains. No advice at the time of purchase was offered. We have had the curtains tied up for weeks as we were told to train them - didn't help. At their instigation they re-hemed, didn't help.

I went to Fabric World for expert advice which I didn't get.

She criticised my home - my pictures were too high, my furnishing wasn't finished. How dare she, what business was it of hers. Told me to take her to court, and was pleased when she thought I had locked myself out when I asked her to leave.

Disgusting. Do yourself a favour ...

Ordered £5k ish of curtains/blinds in May for the front a new house with a critical installation date of 21st as large housewarming on 24th. Was told some sheers wouldn't arrive and accepted that. Had a good experience in Epsom shop, which quickly deteriorated when designer visited my house, resulting in me calling the shop to ask that she didn't attend again when I ordered for the back of the house. Didn't listen to what I wanted, her style was streets apart from mine, didn't discuss pole types, all very rushed. Was asked to pay in full last week, although they and I knew part of the order (the sheers) wouldn't arrive and be fitted this week. Fitter arrived today with no curtains for lounge, one set of cushions and covers missing and no cushions for other set of covers. Shop was well aware that there was a deadline for delivery on this order and extremely disappointed that I have a bare window in the lounge for my housewarming. I would never have ordered the curtains had I been told they wouldn't be here by deadline. Curtain make up is sub-contracted and although they have the fabric this order can't be fulfilled in the next three days. Blinds are extremely average with pulleys left without fixings. Will not be buying the remainder of the curtains from this company. Gutted!