Factory2u Reviews 

Worse experience I had with this company very poor quality items and not giving given your full refund after returning item.
Stay away from this website

I ordered a large throw from this company but it was way, way TOO large, so I returned it. I received confirmation that my return had been processed and that my money would be refunded but that it "could take up to 10 days" (why?). It has so far not arrived and I am at Day 11. I have advised them that if the money is not received in my account within the next 24 hours, I will be reporting them to the local Trading Standards Authority.

The towels we brought were exactly as we hoped for,, great quality and a great price.
(We'd priced similar items in Dunhelm and they we're £40 each!!)
Thank you.
Paul and Jayne King

Ordered bath towels as it said in description bath towels and they not bath towels they hand towels livid. Avoid this company at all costs

They lied on the advert about the towels GSM, the quality is appalling compared to what I expected to receive. They don't answer their phone so can't fix the problem for me. I feel conned, wasted my money and have a box towels that aren't fit for purpose.

Utter rubbish customer service. Avoid and spend your money elsewhere

I tried to contact this company several times about a dressing gown and all I got each time was an answer phone , apparently if you want to return you need to call them , clearly you wouldn’t be able to send anything back if they don’t get back to you , glad I researched first .

I had a good experience with this company, and I would use it again. I checked their score at Trustpilot (after the purchase, clever me) and feared the worst, but no, it was perfect. I panicked because they didn't send email confirmation; instead, I got updates through text messages. I never write reviews, but I decided to share this information if anyone needed it.

I was pleased with the quality of the product -extra long eyelet curtains-; these look better than in their pictures. They should update their online service, thus four stars.

I’m surprised these scammers are still open for business. They are not to be trusted. They take your money and either don’t send the right items or nothing at all. Their customer care is unreachable

I have reported them to the consumer department and I’m told they are under investigation.

Don’t know where to begin with these people. The quality of their products is so bad, yet their prices are so high !!

The duvet I purchased is thin and of cheap quality. It leaks feathers everywhere. I used it for only a few weeks and just had to get it out of the house. The bedroom was like a chicken coop. And I paid £150 for it. But they will not take it back or refund.

Pillows and bed linen also very poor quality . Small rips and bad stitching. Especially their ‘House of Emily Range ‘ is terrible

CUSTOMER CARE : IS NON EXSISTENT. They are the rudest, unhelpful, inefficient people ever encountered, and that’s if you’re lucky to get in touch or receive reply. If you have a problem with any of their products you will be stuck . And forget refunds

They take your no

Products (towels) are as expected but customer service is non-existing. Can’t go wrong with towels that are mass produced but if you want good customer service or any after sales help, shop elsewhere. Repeat purchases come from good experiences and I won’t be returning, as the determining factor for me is how I’m treated as a customer.

Beware

Inferior quality when prenium srated.
Offered return but never recieved credit.
Scam artists beware

They cancelled my order and said they would pay back what they owe me, they even put the blame on me as they said I had cancelled it,I did no such thing,won’t be bothering with them again

I ordered some bedding from a Factory2u on the Ebay platform. However, they did not arrive, even though the tracking number showed they had been delivered, which they had not. After contacting the sender and stating the situation, they refused to help, and then refused to even answer my messages. Ebay were asked for help, and they insisted that a written letter, on headed paper was required, confirming that the package had not been delivered to me. After exhaustive investigation on my part, via my postman, eventually I was able to approach the sorting office. They confirmed, in writing, on Royal Mail headed paper, that in fact the parcel had been delivered to the wrong address, and backed this up with all their paperwork relating to the tracking, from posting to delivery, showed where and when it was delivered, along with a photograph of the address label showing it had been redirected, by them, to an address which was not mine. This has been sent to Factory2u, but they still refuse to contact me. No refund, no customer service, terrible company, beware.

A great company to deal with quick service and products are exceptional

Great service and communication throughout difficult circumstances due to rubbish third party delivery company.Highly recommended.

I purchased a Hungarian duvet from this company and the duvet was fine at first but I have now had the duvet over a year and half of the duvet is just flat. When I hold it up to the light there is hardly any filling at all and hardly even covers half of the stitched pockets. I paid a lot of money for this duvet approx £150 as it should last many years but I can't use the duvet. It was meant to be 13.5 tog but because of the filling the duvet is flat and cold.

I have filled out 2 contact forms and have had no contact from the company, there customer service is appalling. Never again would I purchase anything from them as I feel they are selling faulty goods with no quality, the items are just cheap made. They say they are honest and trustworthy but this is lie.

I am completely happy with this product. The material is durable but cotton soft. Great value for money, and deep enough to cover my 12inch mattress. Great colour, and have no complaints. Buy this one if you don't want to be disappointed. The only thing which stops it being perfect is that it isn't as soft as tiger's fur, but you aint gonna find that, and it wouldn't last long. Plus you wouldn't want fur anywho. Very cruel. Enjoy.

Very pleased with quality and price.