I'm not one for writing reviews but I Ordered a Milwaukee reconditioned drill and it came defective. No customer service at all for returns. Now I'm stuck sending the tool back to Milwaukee for actual... See more
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Ordered a Milwaukee PEX expander tool, reconditioned. It came missing the 3/4" head plus none of the heads would screw on far. It was defective from the factory in the first place. I called the day... See more
Order a power tool. Never got order or shipping confirmation. Send an email and days later they reply with tracking info. Package sat in a FedEx hub for a week before I got told it was being re... See more
WOW!! I received my new string trimmer in two days, best price on the internet Their 800 phone number is there for you and their e-mail address. Great company. I don't know who is writing all these ba... See more
Company details
Information provided by various external sources
Great deals on the brands you love. Factory direct pricing on over 65 top name brand products! DeWalt, Makita, Bosch, Jet, IR Ingersoll Rand, Festool, Black & Decker, Porter Cable and more!
Contact info
Ontario Mills Parkway 5798, 91764, Ontario, United States
- www.factoryauthorizedoutlet.com
I've been looking for the company…
I've been looking for the company contact number
If anyone has can you please share here
Thank you
18 June 2020
Unprompted review
Not a very good experience at all
Not a very good experience at all. I placed my order on 5/17, the item showed as in stock. A few weeks later I received an email that the item was drop shipping from Dewalt and that it had been delayed. Upon using their chat, I was told the item was ready to ship, a week later nothing. The checked with Dewalt and provided a date of 7/6. That day came and went, they provided a date of 7/15. Mid-afternoon on 7/15 they sent me an email that they canceled my order. Now I am not only out a month, but have to find the product elsewhere or reorder and go to the back of the line. I wish they would actually provide customer service and look to work something out.
17 June 2020
Unprompted review
Great prices and customer service!
Eddie, assisted me this morning in the purchase of a generator. He was very knowlegable and had all the answers to my questions. He provided me with excellent customer service and It was a real pleasure dealing with with him. I hope that I will have the same luck with my purchase which will come in handly in the State of Florida.. Kudos!!!..
2 May 2020
Unprompted review
Details !!!!
I ordered a specific item per the picture and product code. Well they sent me a completely different product that appears the same visually. I could have got the product they sent at any home depot for less than I paid them.
19 April 2020
Unprompted review
XP10000EH Generator review
My first review was about Sinatra, the salesman that sold me the generator. This review is about the generator itself. I bought a XP10000EH duel fuel generator. Bought from Duro Max because I had previously bought a XP4850EH that now was too small. The XP10000EH works great, runs good, quiet, and the most important feature it runs on propane. I use the generator for back up power for my house when the power goes out. I would highly recommend a Duro Max for your extra power needs.
11 April 2020
Unprompted review
Service was prompt and very friendly
Service was prompt and very friendly. Would definitely buy from this company again.
2 April 2020
Unprompted review
Reply from Factory Authorized Outlet
Thank you, Lynn! Your kind words, and recognition are very much appreciated. We look forward to hearing from you in the future.
When I viewed your product line up
When I viewed your product line up; I was looking to replace some DeWalt tools. Y’all have a good line up with a variety of packages. The 4pc. Tool combo with the bag is a good $. Then ya threw in the 5amp battery pack and that sealed the deal.
Thanks!
1 April 2020
Unprompted review
Reply from Factory Authorized Outlet
Thank you, Leo! We want your dollar to stretch as far as it can. Take a look at our Deals tab to see new savings opportunities. We look forward to hearing from you in the future.
Love my product always on time and i…
Love my product always on time and i what i expect..
1 April 2020
Unprompted review
Reply from Factory Authorized Outlet
Thank you, Demetrice! We are glad you found what you needed, and are looking forward to your next visit.
Your service was top notch
Your service was top notch, and your timely communications about order status and shipping were great.
Thx.
1 April 2020
Unprompted review
Reply from Factory Authorized Outlet
Thank you, Bradford! You order, and we spring into action. Let us know how the countersinks work out for you.
Reply from Factory Authorized Outlet
Hello Dan, Thank you for considering us for your power needs! Let us know how the generator works out for you.
Fast and high quality merchandise…
Fast and high quality merchandise AWESOME
1 April 2020
Unprompted review
Reply from Factory Authorized Outlet
Thank you, Kid! It's garden season, and looks like your ahead of the game. When you have a moment take a look at our Deals Tab for new promotional items.
battery and charger
He is very happy, we could not find one until I saw your website.
1 April 2020
Unprompted review
Reply from Factory Authorized Outlet
Hello Betty, We are glad we had what he needed. Thank you, not for just being an awesome partner, but for being a great detective!
Reply from Factory Authorized Outlet
Thank you, Eric! Let us know how the Video Snake works out for you.
Good tools and great business!!
31 March 2020
Unprompted review
Reply from Factory Authorized Outlet
Great Customers! Thank you, Charlie.
Reply from Factory Authorized Outlet
Hello Arthur, We are happy you received what you needed. Thank you for choosing FAO for your tool needs.
This company provides quality tools &…
This company provides quality tools & batteries. And they back up what they sell. Try them, I did & was pleasantly surprised. You can't go wrong. Arthur
31 March 2020
Unprompted review
Reply from Factory Authorized Outlet
Thank you, Arthur! There are good reviews ....then there is praise! We appreciate you taking the time to share your experience. Come back soon we are always updating our selections.
Needed more shipping info at time of…
Needed more shipping info at time of order, or just to let me know that that info would be coming from the vender. I called after about 8 days of wondering what was going on, to find out that vender would let me know when it would be ready to ship. Also tracking info/ number didn't work with any site. Saw arrived, easy assembly. Weight was a problem, but easily overcome with some MacGuyvering.
31 March 2020
Unprompted review
Reply from Factory Authorized Outlet
Hello Donald, Thank you, for your valuable feedback. We strive to make your shopping experience as efficient as possible. We have taken steps to better communicate tracking information, and look forward to hearing from you again.
Excellent service year again
Excellent service year again. Quality products and great prices. Win win
31 March 2020
Unprompted review
Reply from Factory Authorized Outlet
Thank you, William! We love that word Excellent. With customers like you it's always a win win for us!
Dewalt string trimmer
As always excellent service! Ordered and got it in about 3 days! Thanks
31 March 2020
Unprompted review
Reply from Factory Authorized Outlet
Thank you, William! Our team is always working to improve your shopping experience. Your kind words are very much appreciated.
Great doing business with them
Great doing business with them. Super fast shipping on item product exactly as stated.
31 March 2020
Unprompted review
Reply from Factory Authorized Outlet
Hello Peter, We are in business because of great customers like you! Thank you for sharing your experience, and we look forward to seeing you again.
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