1. Order processing and dispatch were fast. 2. They used reputable and efficient courier service ( UPS) rather than the useless Hermes/ Evri. 3. Most importantly, when I expressed concern over the... See more
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After waiting months for delivery of an upgrade kit from Bass Pro for my trolling motor I learned they were lying and would NEVER deliver since they only gordered from minkota who had discontinued the... See more
Company replied
My inbox is entirely overtaken by your email advertisements. I’ve had 6 separate emails since 7 am and it’s only 4pm. A company should stand on their quality and service, and trust customers to return... See more
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I ordered by phone on a Saturday. I needed it quickly so paid for two-day shipping and was assured it would go out Monday. My credit card was charged immediately, but I got nothing by email so calle... See more
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Company details
About FactoryOutletStore.com Reviews | Factory Outlet Store
Written by the company
FactoryOutletStore is an independent retailer of consumer and business products, featuring top brands in GPS, Marine, Fitness, Outdoor, Phones, Headsets, Personal Care, Mattresses and many more product categories.
We carry over 50 quality brands such as Garmin, Minn Kota, Humminbird, Lowrance, Norelco, Sonicare, AT&T, Panasonic, Jabra, Plantronics, Polycom, BlueParrott, Motorola, Midland, PetSafe and more.
Read Factory Outlet Store reviews to learn more about our:
- Wide selection of great brands and products
- 24/7 customer support
- Free shipping on most orders
- Package deals and bulk discounts
- Discontinued and hard to find products
Great products, great brands
HOMEPAGE
SHOP BY BRAND
SHOP BY CATEGORY
Contact info
575 Underhill Blvd #350, 11791, Syosset, NY, United States
- (855) 661-1284
- customercare@factoryoutletstore.com
- www.factoryoutletstore.com
4.1
Great
19k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Information page needs better error announcement
Information page could have been more straightforward in asking for information, and error detection made clearer than an infinitely long spinning annulus "Processing".
27 August 2023
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Valued Customer,
Thank you for shopping with the factory outlet store. We are sincerely sorry to learn about your shopping experience. May we request you, please give us a callback at your earliest convenience to have this issue rectified? If you have any additional questions/ concerns, please reach out to us at Customerservice@factoryoutletstore.com or call us anytime.
Thank you,
Factory Outlet Store
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Valued Customer,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Thank you,
Factory Outlet Store
Great customer service
24 July 2023
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Valued Customer,
Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next service. Until then, we’re here if you need anything.
Thank you,
Factory Outlet Store
Easy to use in plain English
24 August 2023
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Valued Customer,
Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next service. Until then, we’re here if you need anything.
Thank you,
Factory Outlet Store
Purchase was easily done
Purchase was easily done. Seeing different models with prices and features was great. Plus I did not have to drive around possibility to more than one store to find what I needed.
24 August 2023
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Valued Customer,
Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
Thank you,
Factory Outlet Store
Order Not Shipped Next Business Day as Promised - But They Promptly Refunded
I ordered by phone on a Saturday. I needed it quickly so paid for two-day shipping and was assured it would go out Monday. My credit card was charged immediately, but I got nothing by email so called Monday evening and was told I should get a tracking number by the next day. Apparently it hadn't been shipped, so I emailed to cancel the order.
They get two additional stars because Tuesday morning I got a very courteous email and voicemail assuring me that the order had been cancelled, and the credit was on my card by noon.
19 August 2023
Unprompted review
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Valued Customer,
Thank you for shopping with the factory outlet store. We are sincerely sorry to learn about your shopping experience. May we request you, please give us a callback at your earliest convenience to have this issue rectified? If you have any additional questions/ concerns, please reach out to us at Customerservice@factoryoutletstore.com or call us anytime.
Thank you,
Factory Outlet Store
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Valued Customer,
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Thank you,
Factory Outlet Store
ease of finding item I needed.
20 August 2023
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Valued Customer,
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Thank you,
Factory Outlet Store
Placed an order back in June and…
Placed an order back in June and product had not arrived come August. I reached out to customer service for an explanation or refund. When they strung me around twice asking me to wait a number of extra days for product to arrive instead of refunding me, I reached out for a third time and they still have not responded. Don't shop from here. It's a hoax.
1 August 2023
Unprompted review
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Valued Customer,
It was a pleasure speaking with you earlier. I want to thank you for your time and feedback. We appreciate your vigilance in bringing this matter to our attention. After thoroughly reviewing, we have determined that the customer in question has not placed any orders with FactoryOutletstore.com.
If you have any additional questions/concerns, please get in touch with us at Customerservice@factoryoutletstore.com or call us on 800-816-0810, from Mon-Sun 24/7. We want to make every customer's experience fantastic. Thank you for shopping with us, and we hope to do business with you again!
Thank you,
Factory Outlet Store
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Valued Customer,
Thank you so much for taking the time to leave us this amazing review. We look forward to working with you again in the future!
Thank you,
Factory Outlet Store
Minkota upgrade
After waiting months for delivery of an upgrade kit from Bass Pro for my trolling motor I learned they were lying and would NEVER deliver since they only gordered from minkota who had discontinued the product. WhenI found you and ordered the part on Aug 12th you predicted a late Aug delivery. To my delight it ywas delivered on Aug 16th. It has been installed and is working correctly. It is actually a factory unit in the original packaging. Thank you profusely for a great experience!
16 August 2023
Unprompted review
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Valued Customer,
Thank you so much for taking the time to share your experience at FactoryOutletStore. We take pride in knowing our customers are happy with their store experience. Thanks for placing your trust in us and your willingness to share.
We hope to hear back soon and do business with you again!
Thank you,
FactoryOutletStore
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear valued Customer,
Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next order with us. Until then, we’re here if you need anything.
Thank you,
Factory Outlet Store
Why can't I just buy the item with out…
Why can't I just buy the item with out all this S**t popping
up
.
17 August 2023
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Valued Customer,
Thank you so much for taking the time to leave us this review. We look forward to working with you again in the future!
Thank you,
Factory Outlet Store
You had my model number and the battery…
You had my model number and the battery that was required ... it was a no brainer!!
17 August 2023
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Valued Customer,
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
Thank you,
Factory Outlet Store
Problems with delivery and receiving product …
I ordered support adjustable sandals 942119 and I became very worried I had been scammed. The delivery took much longer than expected, and had mixed messages about when it reached the US, Minneapolis and our local distribution center. I tracked the package. It was supposed to show up at my home on Aug.8. I received a notification it was supposedly delivered at 7:15 but my security system showed no such delivery. I received another notice that it was delivered at l0:54. My husband was home and the Ring doorbell showed no such delivery. What is going on. now contacted support and they say Sebastian
It seems 236723055840036 to be a different order number , our order number starts from FOS.
In the light of some similar emails and chats we received recently, I suspect that you along with some others could have been a victim of a mala fide online transaction..
Alternatively, this can be a genuine error from the company you transacted with, you may want to try and reach out to them..
Since we are not a party in this arrangement, I am afraid that we are unable to be of any assistance to you..
7 August 2023
Unprompted review
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Valued Customer
It was a pleasure speaking with you earlier. I want to thank you for your time and feedback. We apologize that your shopping experience did not go as expected. We will work towards this issue and get this resolved to make our customer experience happy. We appreciate your time and patience.
If you have any additional questions/concerns, please get in touch with us at Customerservice@factoryoutletstore.com or call us on 800-816-0810, from Mon-Sun 24/7. We want to make every customer's experience fantastic. Thank you for shopping with us, and we hope to do business with you again!
Thank you,
Factory Outlet Store
Hard to find battery was in stock.
Hard to find battery was in stock.
Easy to order on the website
10 August 2023
Unprompted review
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Valued Customer,
Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
Thank you,
Factory Outlet Store
Negative Starts
If I could give -stars I would. I thought I was purchasing a Plantroncis wireless device to use on my computer to Teams calls/meetings. What I ended up paying was $200 for a heavy paper weight. It worked for a short time, and just when it passed the time I could return it, it died. when I tried to call their "LIVE SUPPORT" - I ended up having to go through a chat box and they said they could give me a number to reach out to the manufacturer. HORRIBLE CUSTOMER SERVICE and SUBPAR PRODUCTS. I DO NOT recommend purchasing from this company.
7 August 2023
Unprompted review
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Valued Customer,
Thank you for shopping with the factory outlet store. We are sincerely sorry to learn about your shopping experience. We tried calling you but reached voice mail. May we request you to please give us a callback at your earliest convenience to have this issue rectified? If you have any additional questions/ concerns, please reach out to us at Customerservice@factoryoutletstore.com, or you can also call us at any time.
Thank you,
Factory Outlet Store
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store
Dear Valued Customer,
Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
Thank you,
Factory Outlet Store
Search engine and website needs some…
Search engine and website needs some improvement.
3 August 2023
Unprompted review
misrepresentation of Garmin GPS
Company lists a reconditioned Garmin Drive 50LMT, which means Lifetime Maps and Traffic. They show a Traffic receiver power cord in their picture. But when I asked if it is included in the sale, I was told that only a standard cable is included and I would have to purchase a Traffic power cord in order to have traffic. For $60, almost as much as the GPS. CSR seemed unable to accept that this was misrepresentation. Of course that's not his job. And oddly enough, when you look at some of the reviews on Trustpilot, the written reviews are pretty bad, but they have 5 stars on them. Seems pretty bad to me. I guess Trustpilot is not to be trusted either.
2 August 2023
Unprompted review
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