Fahrrad-XXL Online-Shop Reviews 

Best price for a high quality bike! Only in Fahrrad XXL could I find a gravel bike with 2x12 and hydraulic brakes under 1300€

Fast shiping and good prises

Good service and nice people in the shop in Bochum

Incredibly hard to reach. Rude customer service. And over a month waiting to get a refund for a cancelled order. This is absolutely not professional. Stay away.
Then the actual order came in and the bike got damaged during transport. Also waiting for a refund on that order. over 8500 euro outstanding from Fahrrad XXL to me. And no solution in sight.

Thanks for the response here. But it would be nice to have a actual solution to the problem instead of just promises.

the worst technical assistance I've ever seen in my entire life and I've been to stores in Portugal, Spain, Australia and the Netherlands.. I bought a Bergamont Grandurance Elite for 3400 euros… at Fahrrad XXL online… I decided to buy from this store because it exists everywhere In Germany, I thought I wouldn't have any problems with the support... it was the worst choice I made... I've had the bike for a year or so, I've never had a problem with the bike, only a couple of times when the air chamber got a hole...

Once a year my insurance requires an inspection at a certified dealer.. so as I work in Gelsenckirchen all year round I decided to take the bike for inspection at the Gelsenckirchen store

Then the problems started… I had to wait 6 months to get a spot for inspection… I took the bike in 6 months later and it took 2 and a half months to be ready…. (very bad)

When I went to pick up the bike I rode it for a few days and the problems started to appear... the tape on the steering wheel had never come off on its own in the time I've had it... after inspection it never stays securely on the steering wheel, it comes off the steering wheel and can't be fixed. .. the gear cable is broken and I can't change the rear gears... the gears are really out of tune... really bad... I went to the store to complain… they scheduled an appointment for 30 or so days…. I paid around 300 euros for the inspection and change of some components…. The service provided by the workshop is very bad!!!! That man at the counter is racist!!!! I'm very disappointed with this store... I need the bike every day to go to work, I'll have to go to another store to repair the bike... I really don't know where I can complain, I probably lost the money I spent on the inspection, but I was able to use all my money on the internet available to describe my bad experience with this gelsenckirchen store…

I'm sorry for some less appropriate language but I'm really upset with this store, really bad!!!!

It was easy to get online and thr product was sent after a few days as they said.
Clear online Communication

I purchased Big E item nearly a year ago. After only 2-3 months of use, the device ceased functioning, and we promptly returned it to you. Since then, it has remained unused. We demand an immediate refund and the termination of the contract. Your failure to comply constitutes a clear breach of contract, and we reserve the right to pursue all available legal remedies.

I was travelling by bike for holiday from Italy and had a big problem with the wheel.
Fortunately we found the big XXL store close to Mannheim.
As we had our travel scheduled step by step we needed to get the bike repaired as soon as possible.
We found a kind shop assissant speaking very good English who managed to ask the mechanic to repair the bike in 2 hours. The mechanic was so kind and speeded up the repair.
They both saved our holiday and bike.
The shop is one of the biggest bike store ever seen!!!

Good quality e bike at a reasonable price.delivery was fast and secure and well informed at various stages by e mail.

The worst experience with customer service. My bike had a defect and I‘ve been instructed to send it back, which I did. After a month of chasing service agents, they told me, my bike never arrived in Mainz to the store where it should have been repaired. In few minutes, I managed to get confirmation from the delivery company, that the bike was delivered. Since then, I keep chasing the customer service, repeatedly sending the deliver confirmations, without any success! Now, I’m really helpless, not sure how to escalate the topic further to get my bike back!

Alles top! Danke

Very happy,good product,good,price
quick delivery😊

Es war alles Top

High quality merchandise for very reasonable price combined with outstanding service!!! Bravo

Mega Super Tam!!!

fast shipping, inexpensive and a reliable dealer - perfect!

Gepäckträger was really awesome and fits on my Rockrider bike