Staff polite and helpful, we bought mattresses but wish we had waited as we had to buy extra bedding as ours didn't fit the new ones so extra cost, and find that the height is rather high on our bed f... See more
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Great customer service and very helpful staff. Spent plenty of time with us going through everything. No pressure felt. Fantastic delivery and assembly drivers.
Company replied
Good communication, prompt delivery and very good quality furniture. Karen Holland was extremely knowledgeable and helpful and made the whole process of choosing and buying the furniture a pleasure. I... See more
We went into the store at Parr Market in Cornwall to actually kill some time! We had never visited a Fairway store before and were impressed with the styles and quality of your sofas. We were served b... See more
Company replied
Company details
- #89 of 395 best companies in Home Furniture Shop
- #26 of 116 best companies in Bed shop
- #51 of 227 best companies in Bedroom furniture shop
- #17 of 89 best companies in Flooring Shop
- #27 of 92 best companies in Sofa store
- #10 of 25 best companies in Upholstery shop
About Fairway Furniture - St Austell
Written by the company
Fairway Furniture is the leading independent home furnishing retailer in the South West of England.
Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.
From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget.
Find your nearest store
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FREE 5 Year Structural Guarantee
Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.
Contact info
Stadium Park, Par Moor Road, PL25 3RP, St Austell, Cornwall, United Kingdom
- 01726 817333
4.7
Excellent
444 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Very Poor Service
The sale was fine, it was an ex display bed, mattress and headboard.
I didn't want delivery yet as I was moving house but had to agree to delivery. We agreed everything would be wrapped and delivered to my current address and I would move the bed with the house move.
Upon receipt of bed, the delivery men apologised prior to unloading the bed.....the protecting sheets for the mattress had fallen off as they were held together with one piece of tape. The rest was not much better. We all spent time cleaning the mattress. Definitely not acceptable!!
In hindsight I should have rejected the delivery as none of the goods arrived in a satisfactory condition.
I will not mention the conversation I had when I phoned the store to complain, providing photos along with those taken by the delivery men.
We have also found a small tear in the headboard material at the base which will not be visible.
The store manager did contact me to apologise and agreed that they would replace the bed if any further damage was found after unwrapping everything when I have moved.
Unfortunately my experience with Fairway Furniture is way below acceptable standards. I have lots of new furniture to buy but will not be shopping here again.
17 June 2026
Reply from Fairway Furniture - St Austell
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and sincerely apologise that your order was not delivered in the condition you expected.
As a family run local independent business we pride ourselves on our customer service, and whilst we are pleased that our store manager has already been in touch and offered to replace the bed should any further damage be found after your move, we completely understand that this does not undo the disappointment and frustration caused by the poor condition of the packaging and the state of the items on arrival. This is not the standard of service we aim to provide, and we appreciate you bringing these issues to our attention.
We also regret that your initial contact with the store regarding your concerns ended in an unsatisfactory and unprofessional way and is not what we would expect. We can assure you that your feedback has been shared with the relevant teams so we can review our packaging and delivery processes to help prevent this from happening again.
We understand why this experience has affected your confidence in shopping with us, and we are genuinely sorry to hear that you would not currently consider returning. If there is anything further we can do to assist once you have unpacked everything following your move, please don't hesitate to get in touch. We remain committed to putting things right wherever possible.
We wish you all the best with your move and thank you again for your honest feedback.
Kind regards,
The Fairway Furniture Team
All fine
All fine, chair brilliant. Only thing niggling I expected the chair to be delivered assembled which it was not. Delivery men were early also good.
16 June 2026
Reply from Fairway Furniture - St Austell
Thank you for your review and for your kind comments about your new chair – we're delighted to hear you're pleased with it.
We're also glad the delivery team arrived early and provided a good service. We apologise for any disappointment regarding the assembly. We will raise this with the Store Manager.
Thank you again for your valuable feedback, and we hope you enjoy your new chair.
Kind regards, Fairway Furniture
They have furniture ranges that matched…
They have furniture ranges that matched our requirements. Helpful staff and competitive prices.
We were on holiday and visited the store and found items that we had been unable to source elsewhere.
We completed our order online at home and took delivery a few weeks later. Furniture delivered all the way from Plymouth to Cheshire fuss free.
1 May 2026
Reply from Fairway Furniture - St Austell
Thank you for your fantastic 5-star review! We're delighted that you found exactly what you were looking for and that our team could help you choose the right furniture at a competitive price. It's great to hear the online ordering process was straightforward and that your delivery from Plymouth to Cheshire went smoothly. We really appreciate your support and hope you enjoy your new furniture for many years to come!
Very helpful staff were great
Very helpful staff were great. Helping us chose and keeping us informed delivery service was superb so easy Great 😀
3 June 2026
Reply from Fairway Furniture - St Austell
Thank you for your fantastic review. We're delighted to hear that our team was able to help you choose the right furniture and keep you informed throughout the process. It's especially pleasing to know that you found our delivery service superb and that everything was made easy for you.
We truly appreciate your kind words and your support, and we hope you enjoy your new furniture for many years to come.
Kind regards, Fairway Furniture
St. Austell branch.
St. Austell branch. Fantastic help and advice from Andrea. Highly recommended.
Items delivered today and all set up by the delivery guys.
Happy with everything.
3 June 2026
Unprompted review
Reply from Fairway Furniture - St Austell
Thank you for your wonderful review!
We're delighted to hear that Andrea at our St Austell branch was able to provide fantastic help and advice. It's also great to know that your items were delivered and set up smoothly by our delivery team.
We really appreciate your recommendation and are pleased that you're happy with everything. Thank you for shopping with us!
Kind regards, Fairway Furniture
Fairway was a 5* experience
At the Fairway store we came across a lovely lady called Karen, she found us the perfect corner sofa and delivery was a few days later. The service from the store and delivery was 5* and I would go to Fairways for furniture in the future.
22 April 2026
Reply from Fairway Furniture - St Austell
Thank you for your wonderful review! We're so pleased Karen helped you find the perfect corner sofa. It's great to hear both our store and delivery teams provided 5-star service. We truly appreciate your support and look forward to welcoming you back to Fairway in the future!
Andrea at the Par market site was…
Andrea at the Par market site was great. She gave us superb customer service by offering us suitable options to meet our needs and was polite, friendly, and so helpful when we purchased our sofa bed recently. A real asset to the company. The delivery guys were really respectful and unobtrusive.
16 May 2026
Reply from Fairway Furniture - St Austell
Thank you so much for your wonderful review.
We're thrilled to hear that Andrea provided such excellent customer service and helped you find the perfect sofa bed for your needs. We will be sure to pass on your kind words to her – she will be delighted to know that her friendly, knowledgeable approach made such a positive impression.
We're also pleased to hear that our delivery team were respectful and considerate while delivering your furniture. Providing outstanding service from showroom to delivery is something we take great pride in.
Thank you for choosing Fairway and for taking the time to share your experience. We hope you enjoy your new sofa bed for many years to come.
Excellent in store service and staff
Excellent in store service and staff, excellent delivery service and staff
22 May 2026
Reply from Fairway Furniture - St Austell
Thank you so much for your kind words! We’re delighted to hear you had an excellent experience both in our St Austell store and with our delivery service. Our team works hard to provide the best service possible, and your feedback means a lot to us. Thank you for taking the time to leave us a review. Kind regards Fairway
Reply from Fairway Furniture - St Austell
Thank you for taking time to leave us a 5 Star review, we will ensure we pass on your kind words to our St Austell team, praising their service.
Thank you for choosing to shop with us.
Kind regards, Fairway Furniture.
Could not falt the service from the…
Could not falt the service from the brilliant sales person to the communication from your team, and the delivery drivers were fantastic thank you all very much.
13 May 2026
Reply from Fairway Furniture - St Austell
Thank you so much for your wonderful review. We’re thrilled to hear that you were so pleased with the service you received from start to finish.
It’s great to know that our sales team, customer communication, and delivery drivers all helped make your experience such a positive one. We’ll be sure to share your kind comments with the whole team.
Thank you again for choosing us and for taking the time to leave your review.
Kind regards, Fairway Furniture
You have a great range of beds
You have a great range of beds, well set out in your store. The staff are very friendly and helpful. The delivery drivers were careful and on time.
I have bought furniture from you before and will continue to do so in the future.
11 April 2026
Reply from Fairway Furniture - St Austell
Thank you for your lovely review and for your continued loyalty to us. We’re so pleased to hear that you enjoyed browsing our range of beds and found the store welcoming and easy to explore.
It’s wonderful to know that our team were friendly and helpful, and that the delivery drivers provided a careful and punctual service.
We truly appreciate your repeat custom and your kind recommendation. We look forward to helping you again in the future.
Kind regards, Fairway Furniture
Fairway furniture St Austell,Andrea was…
Fairway furniture St Austell,Andrea was so helpful helping use decide on exactly what we wanted.Nothing was too much trouble.From ordering in store,keeping in touch right up to delivery.
Even another member of staff that I spoke to on the phone measured the sofa we looked at in store to reassure me on size.
Delivery was on time and delivery men really friendly.
Definitely shop there again.
13 May 2026
Reply from Fairway Furniture - St Austell
Thank you so much for your wonderful review. We’re so pleased to hear that Andrea at our St Austell store was able to help you find exactly what you wanted and made the whole process easy and enjoyable.
We’re also delighted that your delivery arrived on time and that the delivery team were friendly and helpful. Your kind comments mean a lot to us, and we look forward to welcoming you back again in the future.
Kind regards, Fairway Furniture
Kept in touch and arrived on time and efficient
Sales Man kept in touch and bed arrived on time and was quickly and efficiently set it up.
9 May 2026
Reply from Fairway Furniture - St Austell
Thank you for your great review! We’re so pleased to hear that our salesman kept in touch throughout the process and that your bed arrived on time. It’s wonderful to know the delivery and setup were carried out quickly and efficiently.
We appreciate your feedback and hope you enjoy your new bed!
Kind regards, Fairway Furniture
Sofas
Karen, the sales representative was amazing. Very helpful, friendly and informative. She showed a lot of patience as it took me a while to choose two sets of sofas for different rooms. The delivery men were also very friendly and made the delivery run smoothly.
4 April 2026
Reply from Fairway Furniture - St Austell
Thank you so much for your wonderful review! We’re delighted to hear that Karen provided such helpful and friendly service while you chose your new sofas. We know selecting the perfect furniture can take time, and we’re so pleased she made the experience enjoyable for you.
It’s also great to hear that our delivery team made everything run smoothly. We hope you enjoy your new sofas and we hope to see you again in the future!
Kind regards, Fairway Furniture
We were looking for two settees with a…
We were looking for two settees with a quick delivery, we visited Fairway at Par and found just what we wanted, the sales lady was friendly and not pushy, the settees arrived on the given date, the two men were courteous unpacked everything, made sure everything worked and were off, all round good service.
9 April 2026
Reply from Fairway Furniture - St Austell
Thank you for the 5-star review! We’re delighted you found the perfect sofas and that our team made the process easy and enjoyable. It’s great to hear our sales colleague struck the right balance and that delivery went smoothly, with everything set up and ready for you. We’ll be sure to pass your kind words on to the whole team.
We hope you enjoy your new sofas!
Kind regards, Fairway Furniture
An exceptional service from start to…
An exceptional service from start to finish. 5 ⭐️⭐️⭐️⭐️⭐️
From our showroom meeting with a professional gentleman to the delivery of our mattress which was handmade. We were informed of all processes and they delivered. Thank you gold standard service which others should follow.
3 March 2026
Reply from Fairway Furniture - St Austell
Thank you for such an amazing 5-star review! We’re thrilled to hear you experienced exceptional service from start to finish, from your time in the showroom right through to the delivery of your mattress. Keeping our customers informed every step of the way is something we pride ourselves on, so it’s wonderful to know this stood out to you.
Your “gold standard” comment truly means a lot—thank you for your support, and we hope you enjoy your new mattress!
Kind regards, Fairway Furniture
first class service
first class service. karen was very helpful from start to finish asset to your company.
14 April 2026
Reply from Fairway Furniture - St Austell
Thank you so much for your great review! We're delighted to hear you received first class service in-store. Karen will be thrilled with your feedback!
We hope you enjoy your new furniture and we look forward to welcoming you again soon.
Kind regards, Fairway Furniture
Good customer service
Good customer service, good communication, shame we had to wait 7 weeks for product to be available but we were told this when we ordered.
18 April 2026
Reply from Fairway Furniture - St Austell
Thank you for your review! We're pleased to hear you were happy with the customer service and communication throughout your order.
Delivery lead times do vary between manufacturers and, as such, are unfortunately outside of our control, but we always aim to provide clear and accurate information at the time of ordering.
We hope you’re delighted with your new dining furniture. Thank you for shopping with us.
Kind regards, Fairway Furniture
Great customer service delivered…
Great customer service delivered earlier than expected as they had our bed in stock. Well worth a visit and the staff are so friendly and helpful.
14 December 2025
Reply from Fairway Furniture - St Austell
Thank you so much for you great review!
We’re really pleased to hear that we could get your bed to you sooner than expected. Your feedback means a lot to the team.
We hope you love your new bed, and we look forward to welcoming you again soon!
Kind regards, Fairway Furniture
I always go to Fairway furniture for…
I always go to Fairway furniture for all my furniture etc I have been shopping with you for the last 30 years..Why,because there is always a lovely selection of the item that i need and i find it hard to choose.There are always special offers.The staff have always been friendly and helpful and nothing is too much trouble.The delivery is always when stated and the delivery people always friendly.Thankyou,
4 March 2026
Reply from Fairway Furniture - St Austell
Thank you so much for your incredible loyalty over the past 30 years! We’re thrilled to hear that you’ve consistently enjoyed our selection, special offers, and friendly, helpful staff.
It’s wonderful to know that our delivery team has always provided reliable and friendly service, too. Your continued support means the world to us, and we look forward to helping you with many more furniture purchases in the years to come!
Kind regards, Fairway Furniture
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