Fairwaykenwood Reviews 

So disappointing

It has now happened on several occasions whereby the driver did not turn up to the airport. This time I was given the excuse that England were playing football!!

Never using this car service again and would advise others to look for alternatives if they want to guarantee being picked up!!

Staggeringly rude receptionist. I casnceloled the booking.

The driver didn't Turn on the pricing thing,and got us 15£ for a trip WE ALWAYS get charged 7.50.
The driver was really aggressive and kinda looked and acted drunk.

I was left outside a venue I had booked. I have mobility issues and can’t stand, and was left for 30 minutes. They sent a note saying they would be 15 minutes late, due to traffic, which wasn’t heavy yesterday. It was 30 minutes, and the driver when he came said he had been on another job. I got completely cold, and felt very ill.
Unreliable - very poor, and, in my case dangerous.

Do not use this company! We made an email enquiry about collection from Heathrow and confirmed we would like to go ahead when they replied with the price. We replied with the details of number of bags. We landed today to find no one waiting for us. When we called they said that there was no confirmed booking on their system.

Am customer for over 30 years and always Fairway been on time and delivered

We’ve been customers for around 20 years and we’re always happy with the service. That was until today. Have no idea what has happened with the company. In our case it’s not about the drivers which have always been very polite, but the employees answering the phone to take the bookings. On two past occasions, I decided to take a deep breath and forget about it but our experience today has prompted me to write this review. I won’t waste my time describing the extremely uncomfortable moment that I’ve gone through, it was simply appalling. Have never come across that level of disdain, lack of education and disregard for the customer. Needless to say that Fairway & Kenwood number has been deleted from my contacts as we won’t be using them ever again.

Used to be reliable but recently they're always late. And today 20 mins late and although we ordered an executive car for 3 passengers and bags, a small Kia showed up. So one suitcase on my lap added to the stress of missing our train. Will never use them again.

Probably absolutely fine if you’re not absolutely reliant on the taxi and can make alternative arrangements when they inevitably let you down less than half an hour before they’re expected! Used to be reliable but lost track of how many times in recent years they’ve let us down at the last minute. They don’t distinguish! Could be a local ride, into town, or an airport run.

We were booked together picked up at Goldrs Green Station on the 4th February at 18.) Hours. Your driver called at 18.00 hours asking us where we were, he was already at Golders Green, we told him we were still on the National Express coach in the Swiss Cottage area and that he was early. I told him we were on time and would be there at 18.15 hours.
He sounded angry and told me he was now going to lose money?
He told me he would wait in Westeath Drive for us. J told him I didn't know where that was. He said he couldn't enter the station so we would need to come to him, I told him to pick us up outside Pizza zecpress. He told me he couldn't pick up there, I'll pick you up at the station. I told him I'm disabled and can't walk there.
He came to Pizza zecpress and picked up there. He kept mumbling that he was late now he then threw out suitcase and rucksack into the boot of his car. My wife told him to be careful of our bags. The time now was 18.30 hours.
He then drove to our house, mumbling all the time about how late habout how late he was and its costing him ,onet and we were late getting there. In fact the ciachwasontime, he was early
When we got to ourhouse he di,ped the bags on the pavement. We asked him if he would carry our bags to our frontdoor. He gave us a dirtylookbefore hepicked our bags up. Ashe took the bags to the front door he kept mumbling about how late he was.
The next day my wife rang the cab company to comp,ainabout the service. She was told by the cab operator that he would talk to their manager and get back to us. To this date one has come back to us.

Never use their app. It goes wrong 50% of the time. Today I try to fix the system error over the phone and I was spoken to in a patronising way and disrespected. I really don't appreciate the tone from some of the people who pick up orders through the phone in the past but this was probably my worst experience.

Taxi drivers there have been nice in the past and been a customer for a number of years but I think is is the last attempt I will ever try to use this company. Too many things have gone wrong in the last few years.

DESPITE A CHANGE OF FLIGHT TIMES BY THE AIRLINE,AMERICAN AIRLINES, ON THE RETURN LEG FROM PHILADELPHIA TO LONDON HEATHROW ON 11.10.2023, YHE BOARDS ON THE AIRLINE SYSTE HAD NOT BEEN UPDATEDFOR THE PUBLIC.
HOWEVER, SAM AT FAIRWAY AND KENWOOD , WHO ON DUTY HERE THAT NIGHT KEPT AN EYE ON THE SYSTEM AND MADE SURE THE PICK-UP DRIVER HAD THE NEW DETAILS FOR THE FOLLOWING MORNING'S -12.10.2023- DELAYED ARRIVAL OF THE FLIGHT. .
TJANK YOU VERY MUCH SAM . AND TO THE DRIVER FOR BRINGING THE PASSENGER WHO HAD TO HANG ABOUT IN PHILADELPHIA HOME
DR DODDS,FINCHLEY.

Honestly the worst taxi company I have ever come across. Have let us down twice when we booked far in advance and pre paid for a cab to pick us up from the airport. On both occasions they called us once we landed and told us they no longer had a big enough car to pick us up. If we wanted another car we would have to pay more even though it was their mistake!
When speaking to a member of their staff, they were extremely rude on the phone and couldn’t care less. Do yourself a favour and STAY AWAY!

Unsafe! The driver was taking me to the airport at 4am and decided to take me to an unknown location b cause he wanted to say his prayers. He didn’t inform me prior to the journey and just said he was coming and got out of the car! Trust fairways not to do anything about it! It was a very scary experience and the driver even went on the blame me for not letting him say his prayers!

After I spent 7 hours on a transatlantic flight and with a raging headache, my driver made an unscheduled stop - to his home to pray while I waited in the car for 15 minutes! When we arrived at my home he dumped the bags on the pavement and left. What an utterly appalling experience

I have used this cab company a number of times in the past. On Sunday I phoned for a quote to go into town next week at 1.30pm and was quoted £45.00. I called back the following day to confirm if congestion charge was on top and I was told it was included. Today I called to confirm the booking and I was told by 'Lewis' that they did not take bookings for that time of day. When I said I had been given a quote Lewis raised his voice and told me they do not take bookings and became very rude. After volunteering to provide the managers email, he then refused to provide it and terminated the call. I then called back and spoke to Dave who said that he had been told not to take a booking from me and that Lewis was the manager. Honestly the worst experience with a cab company, who clearly from the other reviews are just going downhill in both customer service and rapidly losing their once good reputation.

Ive used this company for years but the last few months habe been terrible. Horrible and rude customer service. Drivers charge more than the quoted prices and customer service tells you to call a different can company when you complain. Really terrible

Cancelled a booking. After numerous phone calls they won’t refund me the £55 fare. I’ve now taken my business elsewhere.

I should have learnt my lesson on previous occasions, where I've been let down by bad drivers and late pick-ups. This time, they have decided last-minute that they won't be honouring a booking which I made (and which was confirmed by them and payment taken) two days ago for a return trip today.
I have used many cab companies but FK have to be by far the least reliable. DO NOT USE.

I have used this company on numerous times and it’s very hit and miss on whether the driver turns up
They are normally late but I’ve finally had enough we booked them yesterday to take us to Wembley at 630pm
I knew at 615pm there was a problem when there was no tracking for the driver I telephoned the company who told me there was no driver available even though I booked it and paid for it over a week ago.
I told them I would never use the company again and the controller said that’s fine and cut off the call
I contacted Uber and they were here in 10 minutes and the fare was cheaper than fairway and Kenwood