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FAIRWINDS Credit Union Reviews 227

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 211 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, helpfulness, and professional demeanor, making every interaction pleasant. The customer service is frequently highlighted as exceptional, with many people appreciating the quick responses, personalized approach, and the ease of getting assistance, whether online or over the phone. The overall service is often described as outstanding, with consumers noting the efficiency and user-friendliness of the online banking system and the ease of setting up accounts. However, some people were dissatisfied with aspects of payment and debit card reliability, citing issues with declined transactions, unexpected holds, and difficulties using their cards. A few other people also felt that the online payment system was unreliable and that transfers could take a long time.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are... See more

Service

Customers had positive experiences with service. Many reviewers praise the great branch service, with some... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use for their banking app and... See more

Payment

People report ambiguous experiences with payment. Many customers appreciate the ease of transferring funds... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have several online-only banking services for which my only contact with them is through an ATM or through Zelle, and the use of my debit card. So far, I've been very pleased. Fairwinds banking app... See more

Company replied

Rated 5 out of 5 stars

I had no experience with setting up a high yeild online account and everyone i dealt with went above and beyond to help me. They answered all my questions and some I wasn't aware I should have asked.... See more

Company replied

Rated 5 out of 5 stars

Initially when I opened an account at Fairwinds it was a business account which lead to a personal account and charge card. The staff at the Sanford, Florida location are amazing. I would like to see... See more

Company replied

Rated 5 out of 5 stars

We've had an account with Fairwinds for just a few months, but I'm already very pleased with them! I love that there are no fees on international transactions and that the debit card is safe. When w... See more

Company replied


Company details

  1. Credit union
  2. Bank
  3. Financial Institution
  4. Mortgage Lender

About FAIRWINDS Credit Union

Written by the company

FAIRWINDS was founded in 1949 on the simple idea of people helping people. That idea still guides everything we do today.

We exist for one reason: to help others take control of their money and move toward financial freedom. That means fewer payments, less stress, and more confidence about the future. It’s not the message you usually hear from a financial institution, but we’re not afraid to be different.

At FAIRWINDS, members are part-owners, not customers. That means we don't answer to stockholders, and we don't chase profits. Every dollar we earn is reinvested to help members save more, eliminate debt, build wealth, and live generously.

We know financial freedom doesn't happen by accident. That’s why we combine personal guidance with products designed to support real, intentional financial progress, not unnecessary borrowing. That includes:

  • Checking accounts that support smart everyday spending
  • Savings accounts that help build momentum towards financial goals
  • High-Yield savings bundled with free checking to provide full clarity and convenience
  • Business banking solutions built to grow operations without growing debt
  • Products and solutions for members committed to living financially free
  • Resources designed to meet you where you are — and help you move forward

Anyone in the United States is eligible to become a FAIRWINDS member. Wherever you are, whatever your journey — if you’re committed to being financially free, you’re welcome to join us!

Get started today!

Federally insured by the NCUA.


Contact info

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4.6

Excellent

TrustScore 4.5 out of 5

227 reviews

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Rated 5 out of 5 stars

I found Fairwinds through the Ramsey…

I found Fairwinds through the Ramsey program and I couldn’t be happier. No surprise fees and they have accounts to help accomplish financial goals

30 April 2026
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Reply from FAIRWINDS Credit Union

Thank you for sharing! It is great to hear that The Ramsey Show led you to FAIRWINDS. Knowing that our accounts and no surprise fees are helping you work toward your financial goals is exactly what we are here for. We look forward to continuing to serve you.

Rated 4 out of 5 stars

I like how I can get everything from…

I like how I can get everything from deposit checks, transfer from account to account anytime, and setting up CD's is easy.
Only downside is finding a ATM location. The other thing is can't deposit cash anywhere.

30 April 2026
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Reply from FAIRWINDS Credit Union

We're pleased to know that mobile check deposits, transfers, and CDs have been a positive experience for you. We appreciate your feedback about ATM access and cash deposit options. A crewmember has attempted to reached out and is ready to help you locate the most convenient fee-free ATMs and shared branch partner locations where you can complete the transactions you need. You can also explore nearby options by visiting fairwinds.org/locations. Thank you for your feedback and for your membership.

Rated 5 out of 5 stars

Great

Great customer service

16 April 2026
FAIRWINDS Credit Union logo

Reply from FAIRWINDS Credit Union

Thank you for taking the time to leave a review! Our crew works hard to make every interaction a positive one.

Rated 5 out of 5 stars

They were very helpful when my husband…

They were very helpful when my husband passed. The transfer of funds ans accounts was seamless. Everyone involved were understanding and pleasant.

30 April 2026
FAIRWINDS Credit Union logo

Reply from FAIRWINDS Credit Union

Thank you for taking the time to leave a review. We understand how much it matters to have a crew that is understanding and pleasant during a hard time, and we are glad the transfer of funds and accounts was handled smoothly. We are here for you whenever you need us.

Rated 5 out of 5 stars

Teller was very helpful in updating my…

Teller was very helpful in updating my account information!

13 April 2026
FAIRWINDS Credit Union logo

Reply from FAIRWINDS Credit Union

We are glad our crewmember was able to assist you with updating your account information. Thank you for the review!

Rated 5 out of 5 stars

Everyone is always very helpful and…

Everyone is always very helpful and efficient.

27 March 2026
FAIRWINDS Credit Union logo

Reply from FAIRWINDS Credit Union

We appreciate you taking the time to share your positive experience. We're glad our crew could provide efficient support.

Rated 5 out of 5 stars

Customer Service was amazingly helpful…

Customer Service was amazingly helpful and so very kind and patient when answering my questions.

29 April 2026
FAIRWINDS Credit Union logo

Reply from FAIRWINDS Credit Union

Thank you for sharing your experience! We are glad our crew was helpful, kind, and patient in answering your questions.

Rated 5 out of 5 stars

I love everything about Fairwinds

I love everything about Fairwinds. I've been with then since the early 2000s. Wouldn't go anywhere else. Thank you Fairwinds for being so great!

30 April 2026
FAIRWINDS Credit Union logo

Reply from FAIRWINDS Credit Union

Thank you for the feedback and for being with FAIRWINDS since the early 2000s! Over two decades of trust is something we are proud of, and we remain committed to delivering the same great experience for years to come.

Rated 5 out of 5 stars

Good website

Good website, helpful and friendly staff

30 April 2026
FAIRWINDS Credit Union logo

Reply from FAIRWINDS Credit Union

We're happy to hear that our website and crew were helpful and friendly. We appreciate your positive feedback.

Rated 5 out of 5 stars

Easy and Safe Money Management

The application between my two accounts have made it easy and safe to transfer money

29 April 2026
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Reply from FAIRWINDS Credit Union

We're happy to hear that transferring money between your accounts is easy and you feel safe doing so. Thank you for sharing your positive experience with us and we are always here if you need any help!

Rated 4 out of 5 stars

Good online banking and no charge ATM…

Good online banking and no charge ATM at Publix locations. on those rare occasions when I must be in person it is difficult because I moved and the local partner could not help.

15 April 2026
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Reply from FAIRWINDS Credit Union

We appreciate you sharing your feedback! Knowing our online banking and Publix ATM access have worked well for you is great to hear. To help with in-person banking near you, please visit www.fairwinds.org/support/shared-branch-banking or give us a call at 800-443-6887. We'd be glad to help you find the most convenient partner location!

Rated 3 out of 5 stars

I started using Fairwinds because of…

I started using Fairwinds because of Dave Ramsey and had just started a high yield savings with a different bank. The banking app I was using was going through some changes that required I find a new bank for a while when I saw Fairwinds on the Ramsey show. Everything that I use functions great BUT I find the budget portion of your website very hard to use and I can't get it work fine tune to match my monthly budget. That is really the only reason I do not give 5 stars. What I would LOVE to see is Fairwinds partner with Qube+ Money to streamline their upcoming Qube Checking portion of their service. That one partnership would cause me to give 10 stars and refer everyone I know :)

30 April 2026
FAIRWINDS Credit Union logo

Reply from FAIRWINDS Credit Union

Thank you for taking the time to share your your experience. A manager has attempted to contact you via phone to discuss your feedback. Please feel free to return their call at your earliest convenience. We appreciate your recommendations and are always here to talk through any remaining concerns.

Rated 3 out of 5 stars

Customer service great

Customer service great. Options excellent. Using card has been a challange for NO REASONS yall can explain . We buy $100’s from one store and use at a Dollar store and decline charges. Used at another store , declined. Yall claim vendors machines? Nope. I couldn’t use at a Publix using iPhone, Apple Watch , then went to car to get physical card. Tap didn’t work. Swiped worked? Same at Costco , tapping not working but insert did. Simply put all options should work without issue and we’re tired of the excuses. Never had issues with other CU but their service was terrible. Yall are kinda opposite. Please fix and maybe we can keep yall and keep referring in our Financial Peace classes we teach all year.

22 April 2026
FAIRWINDS Credit Union logo

Reply from FAIRWINDS Credit Union

At FAIRWINDS, creating an exceptional experience is at the heart of everything we do, and we take all member feedback seriously. We’re sorry for the frustration caused by your card being declined. A manager has attempted to contact you via phone to better understand what occurred and assist in resolving this matter. Please feel free to reply to their call at your earliest convenience. Thank you for sharing your feedback, as it helps us improve communication and better serve our members.

Rated 5 out of 5 stars

Above and beyond

Everyone was so helpful and willing to work with me even through difficulties. Where many lenders might pass they helped me achieve my refinance and were great overall to work with.

24 April 2026
FAIRWINDS Credit Union logo

Reply from FAIRWINDS Credit Union

We appreciate the kind words! Our crew is committed to helping you work through the details of your financial journey, and we are glad that dedication showed during your refinance experience. Thank you for choosing FAIRWINDS.

Rated 5 out of 5 stars

Everything

Everything

30 April 2026
FAIRWINDS Credit Union logo

Reply from FAIRWINDS Credit Union

Thank you for the review! We are glad that your experience with FAIRWINDS has been a positive one across the board.

Rated 5 out of 5 stars

Fairwinds has helped me with my various…

Fairwinds has helped me with my various needs, from having a savings, to facilitating large wire transfers, to helping me find the best auto insurance coverage.

30 May 2025
FAIRWINDS Credit Union logo

Reply from FAIRWINDS Credit Union

Thank you for sharing your experience! It is great to know that FAIRWINDS has been a helpful resource across so many areas, from savings to wire transfers to auto insurance coverage. We look forward to continuing to serve you.

Rated 5 out of 5 stars

Easy app and good interest rate.

Easy to use app, good interest rate, and overall aligns with our financial goals.

20 April 2026
FAIRWINDS Credit Union logo

Reply from FAIRWINDS Credit Union

We appreciate you sharing your feedback! Knowing that our app and interest rates are supporting your financial goals means a great deal to us. We remain committed to providing the tools that help you thrive.

Rated 5 out of 5 stars

The feeling of honesty and security

The ease of using a local branch partner. The quick response in CS. The feeling of security.
So far it’s all been great! It would be nice to receive free checks even if only a few and it would also be nice to have an actual membership card that I can use at your Branch Partners so I don’t have to write it on a piece of paper.

29 April 2026
FAIRWINDS Credit Union logo

Reply from FAIRWINDS Credit Union

We're happy to hear that you appreciate our shared branch partner access and member service! Thank you for the suggestions regarding complimentary checks and a membership card to be used when visiting partner locations. We appreciate you sharing your feedback, which helps us continue improving the experience we provide our members.

Rated 4 out of 5 stars

Your check scanning system for deposits…

Your check scanning system for deposits is a bit frustrating.

16 April 2026
FAIRWINDS Credit Union logo

Reply from FAIRWINDS Credit Union

Hearing about your experience using the mobile check deposit feature within the FAIRWINDS Mobile App matters to us, and we appreciate you taking the time to share it. A crewmember has already reached out and is looking forward to connecting. We would welcome the chance to discuss alternative deposit options that may be a better fit for you.

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