An agency that does not listen to constructive feedback, does not act to change when time is still ripe, and tries to "talk away" problems instead of solving them
We had booked tickets to La Gomera. Logistics is that we had to fly from Cph, to tenerife, wait a few hours at a hotel, board a ferry, and then a busride. Tje planned, and agreed trip was supposed to take 10-11 hours. A key successfactor was to get on to a ferry at 1400, as we would then be able to reach destination around 1700 in the evening. this 1400 ferry was canceled, and the next best option was a ferry at 1900, but to save a few euros, we were put on a later boat 2030, , with the explanation that there were no other boats. With guests having smartphones, we easily discovered that the guides were not telling the truth, and that is reallynappaling. So we waited the whole day at probably the worst hotel i have ever experienced. Food absolutelynawfull, and when told so, still no action from F-L.