Falmouthholidayhomes Reviews 

28
•
TrustScore 4 out of 5

4.1

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Rated 2 out of 5 stars

When booking with this company do not expect any apologies or compensation when things go drastically wrong. we consider that a lift to pier penthouse in Falmouth not in use is not satisfactory as it... See more

Company replied

Rated 5 out of 5 stars

Very easy to book and Driftwood was amazing. Beautiful apartment. Lovely welcome pack and so thoughtful that there were really nice Christmas touches. Really comfy beds, brilliant en suite shower and... See more

Company replied

Rated 5 out of 5 stars

Having booked through Falmouth Holiday Homes a few years ago, we decided to book again for a last minute winter break. Yet again, we couldn’t have been happier with the service and communication from... See more

Company replied

Rated 5 out of 5 stars

We had a wonderful stay with Falmouth Holiday Homes during October half term. We stayed in Flushing, which is a truly lovely village and a perfect base for a family break. The property was comfortable... See more

Company replied

Company details

  1. Vacation rental
  2. Cottage
  3. Holiday accommodation service
  4. Holiday home letting agency
  5. Self-Catering Accommodation

Written by the company

At Falmouth Holiday Homes we pride ourselves on being experts at selecting the perfect holiday properties for your Cornish break. With in-depth local knowledge and a carefully curated collection of Cornish cottages and apartments, we match every guest with a home that suits their style — whether it’s a luxury sea-view apartment, a family-friendly cottage, or a romantic coastal retreat. Our team knows Falmouth and Flushing inside out, ensuring you enjoy a truly memorable stay in some of Cornwall's most beautiful locations.


Contact info

4.1

Great

TrustScore 4 out of 5

28 reviews

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4.1

All reviews

(28)

13 reviews in the last 12 months

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Rated 2 out of 5 stars

Apartment and Holiday company could do better.

When booking with this company do not expect any apologies or compensation when things go drastically wrong. we consider that a lift to pier penthouse in Falmouth not in use is not satisfactory as it takes 4 flights of a metal fire escape to access. Beautiful views over the harbour but lacking so many usual comforts... No microwave- tea towels-wine glasses=nothing to light the gas cooker and the tv is the size of a postage stamp for the size of the room. Add this to the street noise early morning and late at night doesn't make for a restless stay.. And don't expect any sympathy from the company. needless to say we will not be using Falmouth Holidays again.

12 September 2026
Unprompted review
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Reply from Falmouthholidayhomes

We are sorry that you were disappointed with your stay at Pier Penthouse.

Unfortunately, the lift is part of the communal building and is maintained by the building management company, rather than by ourselves or the property owner. When we became aware of the issue, we did everything within our control to obtain updates and keep guests informed, but regrettably we cannot personally arrange or carry out repairs to communal facilities.

We are disappointed by the suggestion that no sympathy was shown. We fully appreciate that using the stairs is inconvenient, particularly when carrying luggage, and we did respond to your concerns during your stay.

With regard to the other points raised, the property is accurately photographed and described on our website, including its central Falmouth location. As with many town-centre and harbourside properties, some external street noise can occasionally be heard and is outside our control.

We are sorry that Pier Penthouse did not meet your expectations on this occasion, but we do feel it is important to clarify that the lift failure was outside both our and the owner's control.

Rated 5 out of 5 stars

We had to request a change of booking…

We had to request a change of booking due to a death in the family, we e-mailed Stuart who got back to us very quickly the same morning , his quick response is very much appreciated and put our minds at rest allowing us to sorting things out.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

We stayed at The Sailors Penthouse in…

We stayed at The Sailors Penthouse in Falmouth last week (2nd - 9th May) and the instructions for our arrival were spot on as was the apartment.Parking was very close to apartment which well appointed and equipped. Bedding and towels were of excellent quality and we were very comfortable. We had a small problem with the fridge during the week we stayed so contacted the property manager by text one morning before we went out and the problem had been sorted by the time we returned later in the day. Lovely apartment and excellent service.

2 May 2026
Unprompted review
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Reply from Falmouthholidayhomes

Thank you for taking the time to leave a review Shirley - we are so pleased you enjoyed your stay!

Rated 5 out of 5 stars

Fabulous properties

We have booked holidays with Falmouth Holidays on several occasions. The properties we have stayed in are Turning Tides and Sea Breeze. Both of these properties are excellent, fabulous location, great facilities and importantly (and rare) in Falmouth, both have off-road parking. We will be booking again later in the year.

7 March 2026
Unprompted review
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Reply from Falmouthholidayhomes

Thanks Iain - we look forward to welcoming you back to Falmouth!

Rated 5 out of 5 stars

We had a wonderful stay with Falmouth…

We had a wonderful stay with Falmouth Holiday Homes during October half term. We stayed in Flushing, which is a truly lovely village and a perfect base for a family break. The property was comfortable and well located, and everything was exactly as described. Stuart was especially helpful throughout the process and made everything very easy from start to finish. We wouldn’t hesitate to book with Falmouth Holiday Homes again and would highly recommend them.

27 October 2025
Unprompted review
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Reply from Falmouthholidayhomes

Thanks for your kind words Ruth, we are so pleased that you enjoyed your stay and we really look forward to seeing you again soon.

Rated 5 out of 5 stars

We had a wonderful short break in the…

We had a wonderful short break in the run up to Christmas at the Sea Breeze! What a beautiful, cosy home. The place was spotlessly clean and warm. The garden was also perfect for our little dog Dolly, private and peaceful.
It was only a short stroll to the beach and town and we looked forward to returning to the house after our daily adventures.
I would also like to add a special thank you to Stuart who went above and beyond in helping us find a last minute getaway. He was very kind and very quick to respond to all our enquiries.
We will definitely book again.

13 December 2025
Unprompted review
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Reply from Falmouthholidayhomes

Hi Emma. Thank you so much for your kind words, We are really pleased we were able to help make your Christmas break enjoyable, and we hope to see you back again soon.

Rated 5 out of 5 stars

Beautiful apartment. …

Very easy to book and Driftwood was amazing. Beautiful apartment. Lovely welcome pack and so thoughtful that there were really nice Christmas touches. Really comfy beds, brilliant en suite shower and everything you would need. Excellent parking too and beautiful location. Perfect for us visiting our son in Penryn

29 December 2025
Unprompted review
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Reply from Falmouthholidayhomes

Thanks for taking the time to leave a review - we are so pleased that you enjoyed your stay and hope to see you back again very soon.

Rated 5 out of 5 stars

Our 2nd booking with Falmouth Holiday Homes.

Having booked through Falmouth Holiday Homes a few years ago, we decided to book again for a last minute winter break. Yet again, we couldn’t have been happier with the service and communication from start to finish.
We stayed at The Corner House (highly recommend!) and loved the location, just a stones throw from pubs and also the gorgeous decor (especially the log burner). We won’t be leaving it so long to book again! Highly recommend.

5 December 2025
Unprompted review
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Reply from Falmouthholidayhomes

Thanks for your kind words, we are happy when you are happy and hope to see you back again soon.

Rated 5 out of 5 stars

Christmas break at the Quarterdeck

We stayed at the Quaterdeck in December 2025.
We had booked to stay in Cornwall at another property booked with a different company.
When we got to the property we were very disappointed and decided not to spend our Christmas there.
We really didn’t want to have to drive all the way back home so looked on the Falmouth holiday homes website as we had used them for a Christmas break before and were very impressed.
I gave them a call on the off chance seeing it was the 23rd December and very short notice.
I spoke to a lovely man called Stuart, and within 10 minutes he had arranged for us to stay in an apartment in Falmouth.
The apartment was beautiful, we couldn’t have wished for more.
It was beautifully furnished and modern, very spacious and had everything we needed. The bonus was we had our own car park space and it felt very safe.
The apartment was spotless, so clean, with lovely bed linen and towels.
What made it extra special was the view.
We had a lovely big balcony looking out to the sea.
Which was beautiful on Christmas Day watching the waves.
Stuart was so kind to sort something out at such short notice for us, and texted and made sure all was ok.
This was our second booking with Falmouth Holiday Homes , their properties are well worth the money and to a high standard.
They made our Christmas and we will definitely book with them again.

23 December 2025
Unprompted review
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Reply from Falmouthholidayhomes

Hi Kerry. Thanks for taking the time to leave us a review. I am so pleased that we managed to rescue your Christmas holiday after the disappointment of the original accommodation that you booked elsewhere, and I really hope we see you back again soon.

Rated 5 out of 5 stars

A stunning family Christmas experience with Stuart at Falmouth Holiday Homes 💫

We trusted Falmouth Holiday Homes with our family Christmas break and we could not have been more delighted. I am always nervous to book holiday homes but Stuart was professional and courteous and communication was excellent throughout.
We are a large family and the cottage was perfect. It was clean and excellently equipped and had the most beautiful Christmas tree and feather wreath.
Thank you Stuart and Falmouth Holiday Homes! You will be our go-to in the future.

21 December 2025
Unprompted review
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Reply from Falmouthholidayhomes

Thank you for the very kind words, we are so pleased that you enjoyed your Christmas stay with us. We really look forward to seeing you again soon.

Rated 5 out of 5 stars

The Lighthouse View

The Lighthouse View - excellent, well equipped apartment in great location. The real Christmas tree very much appreciated. As a repeat customer we appreciate the Falmouth Holiday Homes easy booking process and helpful service provided by Stuart and his team.

3 January 2026
Unprompted review
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Reply from Falmouthholidayhomes

Thanks for the review Carol, we really appreciate your comments and hope to see you back in Cornwall again soon.

Rated 5 out of 5 stars

We decided to take a last minute break…

We decided to take a last minute break over the new year and couldn't have been happier! We are a family of 4 with a dog and everything about our holiday was great. The house was clean, the agent was very accommodating in meeting our needs and it was super easy to book. Will definitely be rebooking in the summer!

27 December 2025
Unprompted review
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Reply from Falmouthholidayhomes

Thanks for the review Pandora, we really appreciate it. We hope to see you again soon!

Rated 5 out of 5 stars

Fantastic Stay

Fantastic stay! Stuart was very helpful and the house was immaculate. Would definitely stay here again.

1 November 2025
Unprompted review
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Reply from Falmouthholidayhomes

Thank you for taking the time to leave us a 5 Star review, we are really pleased that you enjoyed you holiday with us.

Rated 2 out of 5 stars

Arrived to find floors had not been…

Arrived to find floors had not been cleaned. Carpets full of hair and bathroom floors really dirty. Outside spaces and furniture were in need of a clean. Such a shame as the apartment was lovely and we enjoyed the views.

16 August 2025
Unprompted review
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Reply from Falmouthholidayhomes

Thank you for taking the time to leave your feedback.

We’re very sorry to hear that the cleanliness of the apartment did not meet the standard you should reasonably expect on arrival.

This is clearly disappointing to read, particularly as you found the apartment itself lovely and enjoyed the views, which makes it all the more frustrating that the owner's housekeeper let us down on this occasion.

We take comments about cleanliness extremely seriously and will be addressing this directly with the owner to ensure more thorough checks are carried out before guests arrive, including the outside areas and furniture.

Thank you again for your feedback — it helps us improve and ensure a better experience for future guests.

Rated 1 out of 5 stars

Stayed at a cottage in flushings called…

Stayed at a cottage in flushings called shell cottage.Cant fault the house it's self apart from the tv which isn't fit for purpose. My only fault with the cottage was in the write up on the cottage it says a private garden which you can view whilst washing up or stood at the kitchen window which is an utter lie as you are looking at a white washed set of stairs that leads to a garden which you can't even see.We would never of booked this had we knew this as we wanted to be able to let our dog wander in and out when she wanted and after reading about being able to see the garden from the window we wrongly assumed this would be the case.We had to walk up some stairs past next doors garden then put chairs across the garden entrance to stop her getting out .So you need to change your commitment about looking out the kitchen window on to the garden total rubbish.obviously you can't read as i said the kitchen view of the garden was my only fault as this was a total lie and as I said earlier the tv wasn't fit for purpose.

9 August 2025
Unprompted review
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Reply from Falmouthholidayhomes

Thank you for sharing your experience, and we are pleased that the only thing you could fault at Shell Cottage was the TV. It is always a good idea to talk to us before booking a property so that we can steer you towards the one that suits you best, so do give us a call before booking next time.

Rated 1 out of 5 stars

Will not book through them again

This is the second time I have booked through this company with the first being back in 2016 with no issues but that was perhaps simply because we had no issues with the property.

This time we arrived to discover our property was not only badly maintained but essentially was filthy. It had been very poorly cleaned between stays and was in very bad need of a much more thorough deep clean. There was even mold growing in numerous area of the property.

I contacted Falmouth Holiday Homes and they feigned mild concern but essentially did nothing about it and did not bother to follow up with either us or the owner (as far as I could tell).

Wish I had looked for these Trustpilot reviews before booking. I certainly will not use this company again.

7 January 2026
Unprompted review
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Reply from Falmouthholidayhomes

Thank you for taking the time to leave this feedback, and we are genuinely sorry to read about your experience on this occasion.

We are particularly disappointed to hear your comments regarding cleanliness and maintenance, as this falls well below the standard we expect for our guests and for the properties we manage. The issues you describe, including inadequate cleaning and mould, are not acceptable, and we fully appreciate how upsetting this must have been on arrival.

We are also sorry that you feel your concerns were not handled as they should have been. While we do raise all reported issues with property owners and our housekeeping teams, it is clear that in this instance you did not feel supported or adequately followed up, and for that we sincerely apologise.

We value repeat custom, and it is especially disappointing to learn that your second stay did not reflect the positive experience you had with us previously. Your feedback has been taken on board and will be used to review both the property standards and how we communicate and follow up when problems are reported.
Thank you again for bringing this to our attention.

We regret that we did not meet your expectations on this stay and are sorry to have lost your confidence as a result.

Rated 5 out of 5 stars

5 Star all the way

5 Star all the way! Loved the apartment - amazing views across Falmouth Marina and beautifully furnished. Will definitely return and happy to recommend Falmouth Holiday Homes if you want to visit Cornwall.

3 February 2024
Unprompted review
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Reply from Falmouthholidayhomes

Thanks for the review, we appreciate it.

Rated 5 out of 5 stars

Very happy to give a 5 Star rating as unable to fault anything.

Have used these a few times now, always a good experience when booking and the houses we have stayed in have always been spotlessly clean and presented to a really high standard. Very happy to give a 5 Star rating as unable to fault anything.

16 February 2024
Unprompted review
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Reply from Falmouthholidayhomes

Thanks for taking the time to leave us a review

Rated 1 out of 5 stars

Poor customer service and unprofessional attitude

The company knowingly permitted me to pay £1200 on a balance for a property in September that they knew in July would be unavailable due the owner deciding to sell the property. Despite claiming to have emailed in July, I received no such communication and that it was the fault of "automated systems" that sent two reminders for me to pay by the end of September. I have been accused of abuse and threatening behaviour in SMS messages, as a way of deflecting very poor levels of customer service and preventing me from sharing my experience with other potential customers. From my experience today, I will neve use this company again.

27 September 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

We have rented many properties from these guys over the last 10 years, the service has always been exceptional and the properties are always faultless - highly recommended.

20 May 2023
Unprompted review
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Reply from Falmouthholidayhomes

Thanks for your review - we hope to see you back again soon.

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