Fanatical always gives a good experience. Theyre the best place to shop for games since too often, games on regular stores are full price despite their age. They also embrace good causes, like the cha... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using Fanatical for years. Not one bad key, extra cost, or need for customer service. Never. I also like that they are an authorized store, which ensures the keys are coming from the ri... See more
Company replied
Used frequently since 2024 without issue. Great pricing and massive selection. Have managed to snag 70%+ discounts on games not discounted on Steam, and even small discounts on pre-orders and purcha... See more
Company replied
Bought the "Into Games Charity Bundle 2026" game bundle because two games I want were in it. It was a bit pricy, $15, I'd prefer if it was $13 or $12 instead (and my bank charged me a $0.15 Foreign Tr... See more
Company replied
Company details
- #14 of 38 best companies in Video Game Shop
- #25 of 47 best companies in Book shop
- #79 of 166 best companies in Gaming services
- #118 of 181 best companies in Hobby shop
Written by the company
Fanatical's a trusted global platform for PC game keys, software, ebooks, comics and eLearning bundles. With official partnerships across thousands of publishers and developers, Fanatical ensures every purchase is 100% genuine and secure for complete peace of mind. Unbeatable value is what sets Fanatical apart. They offer incredible deals on thousands of PC games across Steam, Epic Games, GOG and others. Fanatical also offers game bundles, software tools, creative resources, comics, and e-books, all at competitive prices that make discovering something new affordable and exciting. The team works hard to curate diverse bundles and promotions across AAA titles, indie gems and professional software that have delighted millions of customers. Beyond great prices, Fanatical is committed to excellent service and digital keys are delivered instantly and reliably. The website is easy to navigate, and the checkout is seamless, secure and available in a wide range of currencies and payment types. Reviews appreciate the transparency, trustworthiness and responsive support that make shopping stress-free. Fanatical has a passionate community of gamers and learners who return again and again for the quality, value and reliability offered. By combining authenticity with outstanding deals and customer care, Fanatical has become a go-to destination.
Fanatical.com
Written by the company
- About Fanatical
- We’re on a mission to help gamers from all over the world find the best games at amazing prices. From blockbuster pre-orders and chart-topping new releases to best-ever daily Star Deals and bundles, we are Fanatical about bringing you the best deals on the planet! Come and browse over 9,750 games, all licensed directly from the official game publishers and developers.
- Our Community
- We have an active Fanatical community of 2.5 million passionate gamers. Why not check out our Fanatical Facebook, Twitter or Steam Community pages and join in the conversation? Or keep up to date with our Fanatical Blog or email newsletter.
- Instant Download
- Access your game keys immediately and start playing! No waiting, no fuss.
- Our History
- Up until 1st November 2017, Fanatical was called Bundle Stars, which we launched in 2012 and built to become one of the web’s most prominent and popular digital game stores. Fanatical is owned and operated by Focus Multimedia Ltd., (part of Fandom.com), a leading retailer and publisher based in the UK. We have been partnering with talented developers and publishers of all sizes since 1995, and have shipped over 100 million officially licensed game keys to date.
Officially Licensed Keys
Guaranteed official keys for ALL purchases from Fanatical!
All game keys are officially and legitimately licensed from our publisher/developer partners. We will never sell grey keys.
Contact info
The Studios, Lea Hall Enterprise Park, Wheelhouse Road, Brereton, Rugeley, Staffordshire, WS15 1LH, Rugeley, United Kingdom
- Opening hours (UK time): Monday to Friday 9am to 5.30pm; Friday 9am to 3.30pm
- support@fanatical.com
- www.fanatical.com
4.7
Excellent
83k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good deals and prizes
Good deals and additional coupons encouraged more buying with those mystery gifts 🎁.
25 June 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! Mystery gifts do add a fun twist to the shopping experience! Glad to hear you're enjoying the deals and coupons.
Kind regards,
Customer Support Team
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! Nice to hear everything went smoothly with your key! Enjoy your gaming!
Kind regards,
Customer Support Team
More than just steam keys available
Bought some steam keys and a TTRPG bundle for drivethrurpg, saved money and had no issues
13 March 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! Nice to hear you snagged some steam keys and a TTRPG bundle while saving some cash! We love offering a variety of deals beyond just Steam.
Kind regards,
Customer Support Team
I purchased Civ 6 on a massive discount
It was my first time using Fanatical to purchase any online games in general. I had a very seamless process of finding the game, making the purchase and using the key to access the game. I would beyond highly recommend this website for purchase of any games.
23 June 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! Appreciate the recommendation, hope you enjoy your gaming!
Kind regards,
Customer Support Team
Nice prices
23 June 2026
Reply from Fanatical.com
Hello,
Nice to hear you’re digging the prices! We love making gaming more affordable for everyone.
Kind regards,
Customer Support Team
I bought some fantastic games from this…
I bought some fantastic games from this place and instantly received the key.
19 September 2025
Reply from Fanatical.com
Hello,
It's great to hear you found some fantastic games and got your key instantly — that’s what we aim for. Happy gaming!
Kind regards,
Customer Support Team
Reply from Fanatical.com
Hello,
It’s great to hear you found the process simple and quick. We're look forward to having you back for your next game!
Kind regards,
Customer Support Team
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! It's great to hear you found the best price! We love helping gamers score awesome deals.
Kind regards,
Customer Support Team
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! Fast key delivery is what we aim for. Happy to hear you had a great experience with us.
Kind regards,
Customer Support Team
Fanatical is 100% legit and they have…
Fanatical is 100% legit and they have FANTASTIC customer support. I accidentally purchased DLCs on top of a bundle that already included them, and despite revealing the keys, they refunded me out of kindness and those were my first purchases. Will definitely be buying from them again.
26 June 2025
Unprompted review
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! It’s great to hear you had a smooth experience with our support team, especially with that tricky DLC situation. Looking forward to your next gaming adventure with us!
Kind regards,
Customer Support Team
Great Deals
Have bought a few games so far and can say my experience has been great, quick and easy checkout process and instant codes. Will definitely be using the service again in the future.
23 June 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! It's great to hear you found the checkout process quick and easy, and that you enjoyed instant codes. Looking forward to having you back for more games.
Kind regards,
Customer Support Team
the best deal of games I was looking for
23 June 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! It's great to hear you found the best deals on games with us. Happy gaming!
Kind regards,
Customer Support Team
The experience was great
The experience was great
I got my stuff really fast and everything was smooth
22 June 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! Fast delivery and smooth sailing are what we aim for! Happy gaming!
Kind regards,
Customer Support Team
overall great and trustworthy
Great:
very good value for money, quick delivery, trustworthy
Room for improvements:
more billing options, e.g. Wero additionally to PayPal
23 June 2026
Reply from Fanatical.com
Hello,
We are really glad to hear you're happy with the value, delivery speed, and trust in our service. We also appreciate your suggestion on adding more billing options and will definitely take that into consideration.
Kind regards,
Customer Support Team
Good Experience
I was able to use paypal. The price was cheaper then on Steam.I was able to buy multiple copies and provide code to friend.
19 June 2026
Reply from Fanatical.com
Hello,
Awesome to hear you snagged some great deals and could share the love with your friend! Happy gaming!
Kind regards,
Customer Support Team
Rewarding Return Experience.
Ability to use a coupon rewarded for a previous purchase is a big one if I really think about it. Kinda cool for bringing in the repeat business.
22 June 2026
Reply from Fanatical.com
Hello,
It’s great to hear you appreciate the coupon rewards system; we aim to make it easy for repeating customers to enjoy discounts on their next games. Your feedback on this is spot on.
Kind regards,
Customer Support Team
Reply from Fanatical.com
Hello,
Glad to hear you found it easy to save some cash. Enjoy your games!
Kind regards,
Customer Support Team
My experience buying 2 games
I bought 2 games, XCOM 2 and Shadow Tactics: Blades of The Shogun, and redeemed them on Steam without trouble. 10/10!
22 June 2026
Reply from Fanatical.com
Hello,
We're glad to hear XCOM 2 and Shadow Tactics: Blades of the Shogun redeemed without any issues. We really appreciate your support and hope you enjoy the games.
Kind regards,
Customer Support Team
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! Great to hear you found a good price and had a smooth experience. We aim to keep things straightforward and reliable.
Kind regards,
Customer Support Team
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! Glad that you found it to be easy and trustable! We hope continue serve you with all the great things that you've been getting from us, if not better! Happy gaming!
Kind regards,
Customer Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.