Fanfire Reviews 28

Preordered an album through this site. You would think when you preorder something you would get it the day it's released. Nope. 10 days I waited to get an album that had faster shipping and was cheaper on Amazon. Release date was on the 4th, shipped out on the 2nd and then it just sat in another state for 3 days until it finally departed. Then waited another week until I finally received it. Never ordering from this site again.

I am not one to write bad reviews on any company but this is an exception...I have never experienced such horrible customer service in my life!!
I placed an order on July 28th for a shirt I intended to wear to a concert on August 7th. I checked a few days later to track the package there was no order confirmation and no charge on my card which I thought was weird so I replaced the order and even paid for 2nd day air on Monday (so I will definitely receive the shirt by Friday). This time there was a pending charge on my credit card. It is now Wednesday I tried to track the order and just as the last order they have no information available?... Okay.
So I called the customer service hotline waited on hold for 10 minutes as expected when someone finally answered. Either Olivia or Lydia (I didn't catch her name because she was so quick and snappy with me) was EXTREMELY rude. She would barely let me speak and every time I tried to explain the situation she would cut me off and have an attitude with me. She was very condescending and sarcastic. Apparently the first order went through although I never received any sort of email or notification so she had an attitude that I replaced the order. Then she informed me the part is backordered. Again had an attitude when I asked how long it will be until they are in stock.. 4-6 weeks. It would of been nice for someone to at least email me or give me a call to let me know that my shirt that I paid $43 for to have shipped 2nd day air would not be here for probably 2 months....

$43 is ridiculous to spend on a tank top anyway so in the long run I am happy I did not waste the money I just wish I didn't go through all this trouble.

Also if Olivia/ Lydia ever happens to reads this I suggest you find a new job because you should not work in customer service when you have zero people skills whatsoever. Bless your heart.

I'd ordered a t-shirt from Fanfire in early July. A day or two later, I received an e-mail saying that my package was shipped on July 15th and should arrive in 2-3 business days. It is now August 5 and still no package. I've exchanged several e-mails with their "customer service." All they keep telling me is that my package was shipped out on the 15th of July. When I try to track my package with the order number they've given me, there is no record of my package! I've informed them of this. Guess they couldn't track it either cos I received an e-mail today saying that they're going to send me another shirt. I'll be generous, give 'em the benefit of the doubt, and give them 5 business days. If I don't receive it by then, I'll contact my credit card company and see where I can go from there.

TOTALLY UNACCEPTABLE. DO NOT TRUST. this is a warning...