F.A.O. Schwarz Reviews 25

They lie… one minute the order is cancelled due to a suspected fraudulent purchase and then in a separate email they tell you it’s because it is out of stock when you ordered it 2 weeks previously and stock wasn’t an issue. ‘Sorry’ isn’t acceptable.

DO NOT order from them. They charge a crazy amount for shipping and then I accidentally autofilled my old address when checking out and realized IMMEDIATELY, so when I contacted customer service Vanessa told me she was able to correct the address since it hadn't been shipped yet. Come to find out, the two most expensive items in my order were not corrected and ended up shipping to the previous address that was provided. When I reached out, their coordinator Gabi, told me that Vanessa did her best and that I'm basically SOL. TERRIBLE experience and never ordering from them again!!!

DO NOT EVER BUY ANYTHING FROM THIS COMPANY!!! I bought my daughter a toy from target that was from this company for her first birthday. I didn’t even have it for 2 weeks and the toy started to splinter BAD to the point where she was even peeling off pieces and trying to put the wooden pieces inside of her mouth. I paid $60 for this item so I expected it to be well made. My daughter is a hemophilic with severe bleeding disorder so if she would have cut herself on it she would have kept bleeding from it or if she would have ate the pieces she could have been bleeding from inside . I got a call back ASAP from Brian Miranda which now that I know everything it was probably to save their butts . He seemed apologetic and told me to send back the toy for a full refund as well as the shipping was completely covered . Told me once they received the toy that I would be receiving a check to pay for all of the items . I dropped the toy off where they told me to, when I got there , was told I had to pay $20 to even ship it out so there was the first lie. I paid it and let him know and sent him proof , he answered me back within 10 minutes or so . They’ve had my toy for almost a month now and are completely ignoring my messages . I’ve reached out over 4 times now. THEY STOLE MY MONEY AS WELL AS THE TOY AND ARE IGNORING. But that’s okay, I have contacted my lawyer, I have the WHOLE phone call recorded, as well as the proof of everything . I will also be sharing This with my extremely family oriented tik tok and Instagram with over 1 million followers so they know not to buy from this company. They WILL be hearing from me again, this isn’t over.

This company is basically a scam. They sell you a broken product and won’t do anything about it even with proof it was an error in production and not an error in your part. That is terrible customer service. I will be telling everyone I know not to purchase from this terrible company.

Ordered two Stevie Nicks Barbie dolls when no one else had them at retail. The retail price is $55, they had them at $60 with free shipping, so fair pricing imho. I was a little concerned by all of the negative reviews of FAO Schwarz. However, Iordered on a Friday, they loaded tracking numbers by Monday, and I got confirmation that the packages were picked up and headed to me by day 4. Got them on my porch 6 business days after ordering. They were in their Mattel shipping boxes, also packed inside outer boxes with packing pillows. They are in perfect shape! No complaints here. PS they are now out of these sold-out-everywhere dolls, but glad I got mine.

Overcharged and ripped off.

Purchased an item at $31 99

Discovered later it was retailed at $19.99 elsewhere. The company refused to accept a return.

Shocking service.

If I could rate a zero I would. I ordered a toy on Aug 21 for my grandkids who were visiting. The order never got past “label created” and “ready to ship” so the company reordered it. It took so long that my grandkids had already returned to CA. I should have just ordered from Amazon and we’d have had it in two days!
Now FAO will not reimburse me for shipping the toy I never received!

December the 11, I went into FAO in Rockefeller Center. I worked 3 jobs during fall and winter of 2022 to give my kids a nice Christmas. Here we are January 13, no gifts still for my children. They actually mailed a hair barrette. One hair barrette and the rest of the order is “lost.” Back and forth thru emails and long waits. I will NEVER purchase another gift here again. This was hard earned money, and I don’t have it to replace the gifts. So upset and sad at the callous way they treated me. Never again!

I ordered two Tina Turner Barbie dolls to keep as collectibles. One of the doll boxes was crushed so I contacted FAO Schwarz’ customer service through their email to see if they had a replacement. I received the automatically generated reply that they would be in touch within 48 hours. Never heard back so I emailed them again…they have never responded. Is this how they treat their customers?

I made my first order a week ago. I spent over $100 for a statue they claimed was "in stock" on their website. Got my email confirmation, so I thought I would get my tracking info soon. Their website says they ship within 1-3 business days, so I waited. Three business days passed by, and I still haven't received my tracking info. And today (a week after I first placed my order), they sent me an email saying that my order "was canceled because we did not have enough stock to fulfill your order". WTH??? Why would you write "in stock" on your website when there isn't anything in the first place??? To make this worse, this was a limited edition statue, so it's either sold out or more expensive on other sites. Great, now I have to find another site and spend more than I want to get the statue. It's very unfortunate that my first order from them will probably be my last one.

I know they don't care if they lose one or a few customers, but please shop elsewhere for toys. If you really want FAO Schwarz toys, please find them at Target or some other retailer—these shops usually sell these toys cheaper than the official FAO Schwarz online store.

Also, FAO Schwarz, please update your website accurately, so it reflects your actual inventory. If an order needs to be canceled, please alert the customer early (within 1-3 business days) because some customers are impatient or need to know if they need to find an alternate option as soon as possible.

First time ordering from here and this has been the worst online shopping experience.

Problem 1: They're store is overpriced. I had this FAO nostalgic moment, why I ended up on their website. Even though some stuff was pricey, I did see some stuff that I liked so I gave in.

Problem 2: Besides their shop being overpriced they also charge an arm & leg for shipping. For a medium sized sketchbook, 2 packs of markers and crayons, they wanted to charge me $26 for shipping. So they had an ad: if you pay $100 it's free shipping. I didn't want to spend that much but I figured why not.

Problem 3: When I checked out they charged me for shipping anyway. I had to write them and ask to remove the shipping charge. They resolved it fast and I was happy.

Problem 4: Then came the next problem. It's been over month since I first placed my order and I still don't have anything. "Free shipping" means they use Fedex Smartpost, the cheapest and crappiest shipping option EVER. My order was left in Kansas for two weeks with no movement. Now it's stuck in Salt Lake. All FAO customer service can tell me is that it's on its way. My sons' birthdays are in 12 days and I intentionally placed this order early. Never again.

I ordered a suprise order of over $600 to be shipped to someone with $140 overnight fedex shipping. 2 days later they shipped a box of crayons in the order but not the other 12 larger items. To this day, its been 4 days of me emailing their sole contact method which is an email address and nobody responds. When you call the store, they direct you to that same email.

So unless you are in NY, do NOT order online from them because they will ghost you completely.

I bought F.A.O Schwarz 753-Piece Build-A-Coaster Playset-753 piece set for my 9 year boy grandson . The instruction manual is very difficult to follow even for an adult. The construction is fragile and is NOT WORKING as suggested. It was a TOTAL WASTE OF MONEY.

Horrible customer service. Never order on your phone, never make any mistakes on your order, they do not let you make changes. You will get charged $15 to return goods even if you immediately asked (within minutes) to cancel your order. My first buying experience will be my last with this horrible company.

I got a stuffed husky for my birthday, he is really well made, he always sits upright, but is still really fluffy and soft. I bring him everywhere and always have loved him. When I look on the website, I see so many great stuffed animals.

Was so happy that FAO made a comeback and I know it was Christmas and being a zoo was exactly what I expected, BUT what I did not expect was inexperienced staff who could not put tissue paper around items in their beautiful shopping bag! After all, the bag is branding, yet the help behind the counter seemed inexperienced and/or plain stupid. This is just simple boutique service and the line was not even that long!
ALSO I found the layout to be non shopper friendly-The worst!
Was very surprised to have felt this way having been a regular shopper since childhood and now as an adult to buy gifts.
Lastly, no doormen in uniform?? Very disappointing!

I bought several items from their online website 7 days ago now and they still have not been shipped despite promising delivery in 3-7 days! However, they charged my credit card 2 days after purchase. I have contacted them now twice by email and 2 days later have still not heard back about why my order has not shipped. At this point I am not going to get them by Christmas as I need to forward them onto Australia and would like to just cancel the order. Over it!!!! Absolutely appalling service.