Farm Direct Reviews 

2,153
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional freshness and rich taste of the local seasonal produce, emphasizing the wide variety of organic fruits and vegetables available. Consumers deeply appreciate the reliable delivery service, noting that delivery drivers are exceptionally helpful, polite, and always ensure orders arrive safely at their doors. However, some customers also noted occasional issues with missing items, damaged packaging, or spoiled products arriving inside their delivery boxes. Reviewers specifically mentioned receiving unexpected substitutions or incorrect products that completely failed to match their original online selections during some deliveries.

What people talk about most

Product

Clients share positive opinions on product, highlighting the incredible range and exceptional freshness of... See more

Quality

Consumers find quality to be exceptional, expressing great satisfaction with the fresh, seasonal, and locally... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising punctual arrivals and helpful... See more

Service

People report positive experiences with service, highlighting a trustworthy, reliable, and efficient process... See more

Order

Reviewers mention mixed feedback about ordering, with many customers praising the great range of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hands down the best food in town! Honestly, I've been shopping from them since 2020 and the food quality and freshness is unbeatable. They do a great job selecting local farmers and producers, fr... See more

Company replied

Rated 5 out of 5 stars

Have used them for several years, they have a good range of UK produce with emphasis on seasonal and sustainable. They have cuts of meat not seen in the supermarket and from rare breed. The delivery i... See more

Company replied

Rated 5 out of 5 stars

Absolutely great quality and range of products. Also great delivery service, getting the message about the delivery time and carrying the boxes on the first floor which is really helpful. There... See more

Rated 5 out of 5 stars

Farm Direct are the best! I have been buying my weekly groceries from Farm Direct for many years and love them. The food is seasonal, local, ethical, fresh and tastes so much better than supermarket... See more

Company replied


Company details

  1. Supermarket
  2. also in
  3. Fruit and Vegetable Shop
  4. Grocery delivery service
  5. Online Food Ordering Service
  6. Organic Food Shop
  7. Seasonal Goods Shop

Written by the company

Delivering fresh seasonal English farm food to London. Seasonal fruit and veg,London veg box, organic and free range meat plus much more. Farm Direct.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,153)

140 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love this company

Love this company! It’s a small operation, but they have so many great products, the veg boxes are amazing value, and they’re just really nice & trustworthy people to deal with.

29 June 2025
Farm Direct logo

Reply from Farm Direct

hi Neil,
thanks so much for you encouraging feedback, its hugely appreciated,
Robert

Rated 5 out of 5 stars

Excellent products & service

It's been a great experience since I started using this service. I don't live near a farm, so order from Farm Direct, easy to do on line. Huge selection of products to choose from. Delivery turns up on time in the given time slot. Driver is always cheerful and helpful since I can't lift anything heavy he puts it in my kitchen for me. Had a few experiences where product has not been available but the bill is adjusted accordingly.
All round an excellent service I highly recommend.
Help the farmers, buy direct.

29 June 2025
Farm Direct logo

Reply from Farm Direct

hi Brenda,
thanks so much for you encouraging feedback, its hugely appreciated,
Robert

Rated 3 out of 5 stars

Past it's best

The produce was ripe and over ripe. It had to be consumed the same or next day. It wasn't great quality. It doesn't compare either with the fruit and veg market stall or the supermarket.

29 June 2025
Farm Direct logo

Reply from Farm Direct

hi Raana
i am sorry for this poor service - you did raise an issue about the courgettes - they were picked on the monday, delivered to us on the tuesday, and delivered to you on the friday - we do only get one weekly delivery of the organic courgettes in, and it was very hot that last week of June and it has not always been easy to keep produce in the condition we would like it to have been,
the item was refunded, i am sorry for the inconvenience caused,
Robert

Rated 5 out of 5 stars

Fresh produce and a great selection.

Fresh produce and a great selection of produce and pantry items. And what's best is the minimal packaging.

29 June 2025
Farm Direct logo

Reply from Farm Direct

hi Michele,
thanks so much for the encouraging feedback, it is very much appreciated,
Robert

Rated 3 out of 5 stars

Efficient delivery, website needs work

Order was delivered promptly and efficiently. The website is rather poorly laid out. I would appreciate an option that allowed you to buy without setting up an account (guest checkout). It took a long time to do this and to pay. Otherwise, fine.

26 June 2025
Farm Direct logo

Reply from Farm Direct

hi Tim
thanks for this fair feedback - yes we are planning to shift out online platform this year to make it more modern and improved
thanks
Robert

Rated 5 out of 5 stars

Very happy with it

Prices are reasonable,, products good,
Good delivery drivers.
What more can one ask for

29 May 2025
Farm Direct logo

Reply from Farm Direct

hi Naira,
thanks so much for your great support, for the encouraging feedback, it is very much appreciated,
Robert

Rated 5 out of 5 stars

So good!!! Amazing Service and Outstanding Quality!

Amazing Service and Outstanding Quality!

I've been ordering for months now and I absolutely love it! The produce is always fresh, tasty, and top quality. As a member, I get to choose which vegetables and fruits I receive each week, which is such a great feature. The service is consistently fantastic, and I really appreciate the minimal packaging – it's almost non-existent! I’m so happy with this experience and highly recommend it!

23 June 2025
Unprompted review
Farm Direct logo

Reply from Farm Direct

hi Marta,
thanks so much for your great support, for the encouraging feedback, it is very much appreciated,
Robert

Rated 5 out of 5 stars

These are lovely people

These are lovely people - truly local and caring. I've been ordering from them for years. If you live in North London and want to support a genuine outfit then these are your guys!

15 June 2025
Unprompted review
Farm Direct logo

Reply from Farm Direct

hi Saira,
thanks so much for your great support, for the encouraging feedback, it is very much appreciated,
Robert

Rated 5 out of 5 stars

Love these guys

Just looking for somewhere to give these guys a good review--I switched to farm direct after getting tired of services that were more "box" centric (they also provide boxes, but I've done my own order so I can get what I want). They carry my preferred brand of hummus, the drivers are lovely, I don't end up with additional packaging to recycle (I meet the drivers and take the produce directly into my own bag), rarely when something is damaged they're very good about giving you a refund, and the produce is genuinely good.

6 June 2025
Unprompted review
Farm Direct logo

Reply from Farm Direct

hi Mythili,
thanks so much for your great support, for the encouraging feedback, it is very much appreciated,
Robert

Rated 5 out of 5 stars

Can’t rate them highly enough

Can’t rate them highly enough. Great quality, reasonable prices, eco friendly and great customer service. I recommend to all my friends

30 May 2025
Farm Direct logo

Reply from Farm Direct

hi Bamber,
thanks so much for your great support, for the encouraging feedback, it is very much appreciated,
Robert

Rated 4 out of 5 stars

Great Service.

Great products packed well and delivered in good time.

29 May 2025
Farm Direct logo

Reply from Farm Direct

hi Kerry,
thanks so much for the encouraging feedback, it is very much appreciated,
Robert

Rated 5 out of 5 stars

Great produce at a good price

Great produce at a good price, good choice and service. Buying from farm direct also supports farmers much more than buying from supermarkets.

29 May 2025
Farm Direct logo

Reply from Farm Direct

hi Paul,
thanks so much for your great support, for the encouraging feedback, it is very much appreciated,
Robert

Rated 5 out of 5 stars

• “Fresh, Reliable, and Truly Personal Service

I’ve been a loyal customer of Farm Direct for over three years, and I couldn’t be happier with the service and the quality of their products.
Everything is always incredibly fresh — from meat to fruits and vegetables — but I’m especially impressed with the fish. It’s always top quality!

The customer service is excellent.
A special thank you to Robert, who is always kind, responsive, and ready to help whenever I need something. It makes such a difference!

Thank you, Farm Direct, for your consistency and care. I truly appreciate everything you do!

29 May 2025
Farm Direct logo

Reply from Farm Direct

hi Lilia,
thanks so much for your great support, for the encouraging feedback, it is very much appreciated,
Robert

Rated 5 out of 5 stars

Great service

Farm direct had coffee that I could not get anywhere else. They communicated really well and delivered when they said they would. Excellent service.

29 May 2025
Farm Direct logo

Reply from Farm Direct

hi Micah,
thanks so much for the encouraging feedback, it is very much appreciated,
Robert

Rated 5 out of 5 stars

top quality produce

As always, top quality produce delivered with a smile. A small problem with one item, which was resolved as soon as I notified them.

27 April 2025
Farm Direct logo

Reply from Farm Direct

hi Lynn,
thanks so much for your great support, for the encouraging feedback, it is very much appreciated,
Robert

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