SCAM !!! I placed an order 1200091109 and paid 171 EUR. I never received the order, nor have I received the money back! I received an e-mail about " storage error in the warehouse" but 1 month lat... See more
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Ho ordinato 2 prodotti che erano (e sono tutt'ora disponibili). Inizialmente l’ordine è stato confermato poi mi hanno informato di non avere il prodotto è che sarei stata rimborsata. Da tre se... See more
I placed an order on Farmaè on June 9th. Some items were out of stock, and I was told I would receive a refund. More than a month later, and after three follow-up emails, I have yet to receive... See more
Payment webpage broken: after payment process starts, nothing happens: no payment confirmation, no purchase confirmation. My girlfriend and I both tried independently, one week apart: - Both the... See more
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Company details
Written by the company
Farmaè Salute e Benessere è un marchio di parafarmacie presente sul territorio toscano. Accompagniamo il cliente anche su internet, attraverso un servizio accurato e un'offerta di prodotti delle migliori marche, garantiti e di alta qualità, consegnati in 24/48 ore in tutta Italia gratuitamente con un minimo d'acquisto di 29,99€, per ordini inferiori a questa soglia i costi di trasporto previsti sono di 3,99€. I tempi cambiano e abbiamo voluto portare online la professionalità, dove i nostri Clienti possono trovare migliaia di prodotti sempre in offerta, con la stessa garanzia di sicurezza e affidabilità del proprio Farmacista di fiducia.
Contact info
Via Aurelia Nord, 141, 55049, Viareggio, Italy
- 800 95 33 33
- customercare@farmae.it
- www.farmae.it
2.2
Poor
424k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 7% of negative reviews
Typically replies within 2 weeks
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Duck this company.
Duck this company. I ve ordered to my home in Germany. First of all I wanted to change my order by sending the package to pack station right after I ve bought those items from website. They answered me few days later saying that they were are too busy to answer right away so they can't change my delivery address. Today I've got a message that my package is coming back to the seller because they couldn't deliver it. I was home all day and waiting. If you want to wait 2 weeks for nothing go ahead!
11 March 2024
Unprompted review
Reply from Farmae
Gentile cliente,
purtroppo nonostante la nostra richiesta di maggiori informazioni, non siamo riusciti a risalire al Suo ordine. Qualora avesse ancora bisogno di assistenza, La invitiamo a scriverci tramite il form https://www.farmae.it/contact
Saluti
Team Farmaè
Easy to use website and quick delivey
11 February 2024
Never received my order
I have ordered a package which I have never received — 49 euros down the wind.
Their call center is never available and I've sent them multiple inquiries regarding my missing parcel and they've never answered.
All in all, I was scammed and I hope you won't be as well.
P.S. I sent the email to the address below 3 days ago and didn't get a response — a waste of time just like the previous 10 tries I tried to contact them. For anyone who is in the same situation, remember that there are lawyers in the EU who provide customer protection services for free.
1 February 2024
Unprompted review
Reply from Farmae
Gentile cliente,
purtroppo nonostante la nostra richiesta di maggiori informazioni, non siamo riusciti a risalire al Suo ordine. Qualora avesse ancora bisogno di assistenza, La invitiamo a scriverci via mail all'indirizzo customercare@farmae.it
Saluti
Staff Farmaè
Ok ok ok ok ok
7 February 2024
Where is my package?
I have a package that I don't know nothing about since 8th of February. Tracking no:049296400033823008
Sent date:05/02/2024
Sender address
FARMAÈ SPA
Via Marco Polo 190
Viareggio, LU 55049
IT
Shipping address
MARIANA NECULA
str. Traian Bl.224 Sc. C Ap 5 224 VASLUI, VASLUI 730142RO
Ship.ref:0049400282467
Send.ref: 238915 08448844357239
Parcel number DPD:08448844357239
I tried to fill up the form from the website and didn't work. Where is my package?
24 February 2024
Unprompted review
Reply from Farmae
Dear Customer,
We are sorry about what happened, unfortunately we are not aware of any communications from you otherwise we would have taken steps to resolve the issue.
For this type of report we ask you to send us an email using the form on the website https://farmae.eu/en/contact reporting what is indicated.
Upon receipt we will respond to you and resolve your problem.
Best regards
Team Farmaè
Received wrong order not what i order…
Received wrong order not what i order sent about 20 emails with proof of pictures and order no and still no response #update yes Farmae got in contact after this rewiew was put up didnt response to any of the emails i sent direct issue still not resolved as farmae asked for barcode details that were sent with wrong order email sent with all details and still no response from this company a joke at this stage and as for the reply they gave on this site looks like everything is resolved update #customer care from Farmae have not look after this issue keep sending emails looking for barcode off delivery details have sent them 3 different times and still this issue is not resolved so Farmae please stop say here all is been look after you mix up the delivery received wrong item simple this issue is now going on 2 weeks with emails been sent on my behalf Farmae has requested
5 February 2024
Unprompted review
Reply from Farmae
Dear Customer,
We are truly sorry to read your dissatisfaction,
We understand that customer care has taken care of your report via email.
We thank you for the trust placed in us and remain available for further information
Best regards
Farmaè
I am very dissapointed,they are not…
They promised indicated delivery time - 4 working days (on the page: Delivery & returns) - I’ve got my parcel 19 days after payment.
3 February 2024
Unprompted review
Reply from Farmae
Dear Customer,
We are sorry to read your dissatisfaction.
We have asked customer care to contact you in order to resolve your problem.
Best regards
Farmaè Staff
FRAUD
FRAUD! DONT BUY HERE!
Bought 2 expensive Cremes both were rotten. They don’t answer accordingly and don’t refund you.
4 February 2024
Unprompted review
Reply from Farmae
Gentile cliente,
purtroppo nonostante la nostra richiesta di maggiori informazioni, non siamo riusciti a risalire al Suo ordine. Qualora avesse ancora bisogno di assistenza, La invitiamo a scriverci tramite il form https://www.farmae.it/contact
Saluti
Team Farmaè
I am very dissapointed because until…
I am very dissapointed because until now that I still do not get my order.
My order Nr: 1014108820
Please handle this matter accordingly!
Thank you.
10 January 2024
Reply from Farmae
Dear Customer,
We are sorry to read your dissatisfaction.
We have asked customer care to contact you in order to resolve your problem.
Best regards
Staff Farmaè
Sempre super efficienti
20 January 2024
Molto efficienti 😊
8 January 2024
Ordine e merce ok
8 January 2024
Serietà,ed efficienza.
2 January 2024
Puntuale ed efficiente
1 January 2024
Payment webpage broken
Payment webpage broken: after payment process starts, nothing happens: no payment confirmation, no purchase confirmation.
My girlfriend and I both tried independently, one week apart:
- Both the farmae.eu and farmae.de websites.
- Three different credit cards and PayPal, all of which normally work for us.
- A laptop and a mobile phone, on two different accounts.
7 January 2024
Unprompted review
Reply from Farmae
Gentile cliente,
Siamo molto spiacenti per il disservizio verificatosi e per il disagio arrecatole.
La invitiamo a contattarci tramite mail all'indirizzo info@farmae.de o a contattarci al numero 0049 (0)8001822457 (Gratuito dalla Germania - dal lunedì al venerdì dalle 9:00 alle 13:00 e dalle 14:30 alle 17:30)
Saluti
Team Farmaè
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