We have sold two houses through FH. It's difficult to separate the housing market from agent performance sometimes, but we did feel that we got value for money - especially on the second sale. Spe... See more
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I can't say enough good things about Alison Whiteside who was the sales progressor for my flat. From first contact I knew I as in safe hands. Totally professional, knowledgeable, caring, determined an... See more
Company replied
Making a move is always suer stressful but Nicole at the Lancaster branch made our lives much better by her professionalism and keeping us informed throughout... The same goes for all the staff.... See more
Company replied
We’ve been fully supported throughout the process of selling our apartment, both from the sales team in the Lancaster office (latterly Nicole L. and earlier on, Angel) and then by Alison W. without wh... See more
Company replied
3.5
Average
229 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 month
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Farrell Hayward our CON MEN & WOMEN !!
Farrell Hayward our CON MEN & WOMEN !!! POOR POOR POOR POOR !!! Gareth Fitton.
Tried to use WE BUY ANY HOME & DEVALUED THE HOUSE FOR SALE BY £80,000 IN SECRET SCHEME!!
23 April 2026
Unprompted review
Reply from Farrell Heyworth
We’re sorry to read that you feel dissatisfied and that this has been your perception of the situation. We take feedback seriously, even when it’s critical.
We’re unable to comment on individual circumstances or valuations in a public forum, and we would also like to clarify that we act independently and have no involvement in the practices or decisions of other companies referenced in your comments.
Our team did attempt to make contact to better understand and address your concerns directly, however we respect your decision not to pursue this further. As always, concerns are best discussed privately to ensure they are handled fairly and appropriately.
Best regards
Jeremy Collins
Director
Farrell Heyworth
I just tried making an inquiry in the fool
I just tried making an inquiry. Simple questions why I'm filling out the section for another person? I have to put N/A and it won't let me Finnish without it.
I tried to make a call but the phone recordings blow you off. Made me realize I want to deal with real people that have real customer service.
1 April 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for taking the time to share this feedback. I’m sorry to hear how frustrating you found the enquiry form and that the phone messaging left you feeling brushed off.
As part of our role, we do ask a small set of questions up front to make sure we’re acting correctly on our client’s instructions and handling enquiries efficiently — but it’s clear that, in your case, the way the form was structured (and the need to enter “N/A”) made a simple enquiry feel unnecessarily difficult. That isn’t the experience we want anyone to have.
We’re also very aware that when someone chooses to call, they’re looking for real help from a real person. If our recorded options made it harder to reach someone, that’s something we take seriously.
We can’t comment on individual circumstances publicly, but we do want concerns like this addressed directly so they can be looked at properly and improvements can be made. Please reach out to your local branch by telephone or email and we will endeavour to help with your enquiry.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Once I contacted Farrell Heyworth they…
Once I contacted Farrell Heyworth they came straight away to our Property, Punctuality was very good, Gemma
gave me and my Partner a great of advice we were unable to complete forms on our Computer Gemma is sending us the forms to complete then we will ask the Library to down load all the info
26 March 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for taking the time to share your experience. It’s great to hear that our team were able to attend promptly and that you felt well supported throughout the process.
I’m pleased Gemma could offer clear guidance and help with the forms when you weren’t able to complete them online — ensuring things are as straightforward as possible is something we care about.
We really appreciate your kind feedback, and we’re glad the next steps are now in hand for you.
Best regards
Jeremy Collins
Director
Farrell Heyworth
I had a mixed experience with Farrell…
I had a mixed experience with Farrell Heyworth.
Initially, they were excellent very proactive, great communication, and the marketing of the property was strong. They did a great job in getting the property sold STC, and at that stage I couldn’t fault them.
However, once the property was sold subject to contract, the level of service dropped off significantly.
Communication became difficult, callbacks were rare, and getting a clear update was often a challenge. It felt like the urgency disappeared once the sale was agreed.
That said, Natalie did stand out and went out of her way to help where she could, which I appreciated.
Overall, while they are strong at securing a sale, the aftercare and ongoing support throughout the process needs improvement.
At times, I found myself chasing updates and providing more information than I was receiving, which shouldn’t really be the case.
Id definitely shop around more before making the decision to go for FH right away!
10 March 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for taking the time to share such a detailed account of your experience. It’s reassuring to hear that the early stages of your sale were handled proactively, with strong communication and marketing that helped secure a buyer quickly.
We’re also pleased to know that Natalie’s support stood out during the process — it’s always good to hear when a member of the team makes a positive difference.
Your comments about communication after the sale was agreed have been noted. Clear and consistent updates are important throughout a transaction, and feedback like this helps us continue to review and refine the service we provide.
We appreciate you sharing both the positives and the areas where you felt we could have done better.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Wow how bad are the reviews
Wow how bad are the reviews
All are accurate, what a bad experience we've just had glad to see the back of them, not one viewing in 4 months charge you £100
Up front, then when you get fed up with the terrible service belive me it's bad, never answer the phone
No wonder there's no views
They want £330 from you to cancel
And threaten you with dept collectors and court action
Absolutely crooks
22 February 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for your feedback.
We’re sorry to read that you feel so dissatisfied with your experience. We take comments of this nature seriously, particularly where concerns are raised about communication and service levels.
The upfront charge you reference relates to compliance and marketing set-up costs, which are clearly outlined within our terms of business at the point of instruction. Likewise, any deferred marketing or cancellation fees are detailed within the signed agreement and become payable if the contract is terminated early. These are contractual terms rather than discretionary charges.
That said, we never want a client to feel unheard or unsupported. If you would be willing to contact your local branch directly, we would welcome the opportunity to review your concerns and discuss matters.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Refused a viewing
Called the cleveleys office today to book a viewing,told l have to give them mortgage information and other data sensitive information which l declined,so was not allowed to view.There is no way l was going to give someone who works for a company that l don't know if they even do GDPR training or what they're policy is, and what they do with the information or how it's stored, I doubt if their clients are aware of the potential buyers they are missing out on. I for one will not be looking at any property they have for sale.
17 February 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for your feedback.
We’re sorry to hear you were frustrated by our process. We do request basic affordability information before arranging certain viewings. This is not to be intrusive, but to ensure that applicants are in a position to proceed and to protect our sellers from unnecessary disruption.
All personal information is handled in strict accordance with UK GDPR regulations. As a regulated estate agency, we have clear data protection policies, secure systems and ongoing compliance procedures in place.
We completely respect that not everyone will feel comfortable providing information at an early stage, but our approach is designed to balance buyer convenience with our duty of care to our clients. Many of our clients, including the vendor of the property you requested to view, choose Farrell Heyworth specifically because we qualify applicants at viewing stage, helping to ensure that those viewing their home are in a genuine position to proceed.
If you would like to discuss this further, please feel free to contact the Cleveleys branch directly and we will be happy to explain the process in more detail.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Don't go with their recommended fixed…
Don't go with their recommended fixed fee solicitors... absolute rip off merchants. Adding costs on constantly with little to no explanation of what they do to warrant it.
11 February 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for your feedback, Joy. We’re sorry to hear you were unhappy with the experience relating to recommended solicitors. While these services are independent from Farrell Heyworth, we do expect transparency and clarity around costs. We would welcome the opportunity to review the details with you, so please feel free to contact your local branch team. Best regards, Jeremy Collins Director Farrell Heyworth
Sara at the poulton le Fylde branch…
Sara at the poulton le Fylde branch couldn’t have been better at viewings. Really helpful and good at her job. Some of the reviews here are not great. I Was unable to leave this on the Google reviews where they are more local and better rated. I can only rate my local experience.
Thank you Sara
23 January 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for taking the time to share your experience. We’re pleased to hear that Sara at our Poulton-le-Fylde branch provided such helpful and professional support during your viewings.
Please do not hesitate to contact us again if we can be of any further assistance.
Best regards
Jeremy Collins
Director
Farrell Heyworth
this company are scumbags they'll make…
this company are scumbags they'll make up debts that are not owed and even when said debts are wrote off in writing (after not owing them in the first place) they'll persist to call you a liar they'll lie about the terms of section 21s and if you are thinking of using them don't as specially as a new renter/buyer. they'll throw you into a run down property then when you contact about problems for repair they will send the worst servicemen out and not tell the actual landlord a thing other then they've sent someone out without explaining the gravity of the issues, all round communication is poor and their customer service is none existent I sincerely hope this company gets boycotted or other potential customers see this review and think F that. they are not worth the hassle
20 January 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for sharing your feedback. We’re very sorry to read how strongly you feel and to hear about your experience. This is not the standard of service we aim to provide, and we take comments of this nature seriously.
Matters relating to rent, notices and maintenance are always handled in line with legislation and the terms of the tenancy, and we would never knowingly pursue charges that are not owed or misrepresent a tenant’s position. Where repairs are reported, our role is to notify the landlord and either facilitate contractors chosen by them or act on their instructions, while keeping all parties informed.
We appreciate that situations can become frustrating, particularly where there are disagreements or delays, and we would genuinely welcome the opportunity to review the specific issues you’ve raised. If you’re willing, we would encourage you to contact our lettings team directly so your concerns can be looked into properly.
Best regards
Jeremy Collins
Director
Farrell Heyworth
AVOID PROPERTY MANAGMENT AT ALL COSTS !
AVOID FARRELL HEYWORTH FOR PROPERTY MANAGEMENT.
In over 40 years of property investment, have never come across such predatory practices.
Utterly incompetent. Totally disorganised.
Dishonest "pet" contactors based miles away charge a fortune to attend - suspect sharp practice. A landlord should be able to count on honesty, competence and reliability of agent and contractors working on behalf of their clients and trust the services offered.
Staff had zero competence in assessing contractor specifications and estimates.
Agent points out terms and conditions, but with abject failures in service, termination of contact remained hugely expensive. The organisation and set up is like a utility company: Long waits on the phone, passed from pillar to post, Central office.
Despite most office staff being polite and willing but the company is rogue.
Not fit for purpose.
Should not be permitted to trade
1 June 2025
Unprompted review
Reply from Farrell Heyworth
Thank you for taking the time to leave your feedback. We’re sorry to read that you feel so strongly and appreciate the opportunity to clarify a key point.
When maintenance is required at a managed property, the decision on who carries out the work always sits with the landlord. We are very happy to facilitate contractors of a landlord’s choosing, or alternatively we can recommend contractors we have previously worked with if this is preferred. There is no obligation to use any supplier suggested by us.
All fees and notice periods relating to management agreements are clearly set out within our terms of business at the outset, and our aim is always to be transparent and compliant in how we operate.
We’re pleased to hear your comment regarding our office teams, and we would welcome the opportunity to discuss your concerns in more detail if you wish to contact our lettings team directly.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Reply from Farrell Heyworth
Thank you for your feedback. We’re sorry to hear that you feel this way, as this is not the experience we aim to provide. We would welcome the opportunity to understand your concerns and review what has led to this impression, should you be willing to share further details with your local branch.
Best regards
Jeremy Collins
Director
Farrell Heyworth
By far the worst letting agent I have…
By far the worst letting agent I have ever dealt with. Their conduct throughout my tenancy was disgraceful. They allowed tenants to live in unsafe and unacceptable conditions, including damp and black mould in the property, with a child living there, as well as issues with rats. Despite these serious concerns being raised, communication was extremely poor and problems were not properly addressed. After a six-year tenancy, they are now attempting to deduct money from my deposit for minor holes in the walls that were filled, which is completely unreasonable and is currently being challenged through the deposit dispute process. Overall, their behaviour has been unprofessional and unacceptable. I would not recommend this company to anyone.
ZERO STARS waiting 1 month to for my deposit is unacceptable, considering new tenets are in their now there is no reason to hold my deposit.
8 December 2025
Unprompted review
Reply from Farrell Heyworth
Thank you for taking the time to share your experience, Natalie. We’re very sorry to hear your concerns regarding the condition of the property, communication and your deposit. This is not the standard we aim to provide. We would welcome the opportunity to review this matter in detail, particularly regarding the maintenance issues and deposit dispute. Please contact our Lettings team with your details so this can be investigated fully. Best regards, Jeremy Collins Director Farrell Heyworth
Farrell Heyworth came out to value our…
Farrell Heyworth came out to value our house. Lady claimed to be from the area and have a good knowledge of the local market. She valued the house at £120k. After 8 days on the market, with another company, the house has sold for £145k.
26 November 2025
Unprompted review
Reply from Farrell Heyworth
Thank you for taking the time to leave your feedback. We appreciate you sharing your experience and we’re pleased to hear that your property has now sold successfully.
Valuations are provided as a professional opinion based on market conditions, comparable evidence available at the time and buyer demand, and they can vary between agents. Ultimately, the final sale price is determined by the market and the level of interest generated once a property is launched.
We wish you all the very best moving forward and thank you again for taking the time to comment.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Don't do business with Farrell Heyworth
I had a property and a tenant that was looked after by Farrell Heyworth who were rubbish. It needed a new cooker so through Farrell Heyworth I ordered a Beko £654.00. which they installed. A few weeks later the tenant left and I went into the property to find they had installed a very cheap Electra and never informed me nor refunded me I have told them I want either a refund or a Beko cooker installing but this was weeks ago and nothing has happened.
8 October 2025
Unprompted review
Reply from Farrell Heyworth
Thank you for your feedback. We completely understand your frustration regarding this situation and apologise for the error made by the contractor who installed the incorrect oven.
We can confirm that arrangements have now been made for the appliance to be removed and for a full refund to be issued. We’re very sorry for the inconvenience this has caused and appreciate your patience while we’ve worked to resolve the matter.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Terrible communication
They sell you the dream when they come and view your property to put it on the market but once you have signed on the dotted line communication is terrible. Delayed response to emails and phone calls. Updates very limited unless I chased them.
I wouldn't recommend this company and won't be using them if I ever decide to move house again. I paid a lot of money for very little in return.
Made my whole buy and sell process a lot more stressful then it already was.
3 October 2025
Unprompted review
Reply from Farrell Heyworth
Thank you for your feedback, Jennifer. We’re sorry to hear you felt communication was lacking during your experience. We understand how important regular updates are throughout the sales process and will take this on board. We would welcome the opportunity to review this further, so please contact your local branch team. Best regards, Jeremy Collins Director Farrell Heyworth
I wasn't going to write a review but…
I wasn't going to write a review but after I sent in a complaint on the 26th September and to date have received no acknowledgement, I thought id share my thoughts publicly on your service.
We wish we had asked around for feedback on this company before we went with them. When we have mentioned who we decided to use, when talking about our house sale, the amount of negative comments we received about the Lancaster branch was shocking. You should really take the feedback provided seriously.
We raised some dissatisfaction early on in the process with the Lancaster branch manager about the level of service we received from his team.
1. Firstly we had the sale price positioned at £230,000 so this is the price we put it on the market for. I understand that the market is buoyant but we quickly got asked to reduce the price in order for us to gain viewings. This happened several times. We ended up selling at £205,000 for a 3 bed property with an extensive garden but kitchen needed an upgrade.
2. Communication was poor all throughout the process which included;
- agents not being fully briefed but attempting to provide information to us which conflicted against what we had been told by our conveyancer.
- Conveyancer complaining that the input of the sales and after sale team was causing issues for the sale.
- Call backs took a long time. That's if you didn't get put through to VM in the first place.
- Unable to speak to After sales team every Monday, all day!
- The teams inability to communicate with the second buyer - blaming language barriers and accents to us which is not acceptable.
- Whilst we appreciate survey reports are not in their remit, comments were made to us, and potentially to the buyer, which were inaccurate and unhelpful. On questioning the survey report on both occasions it was clear your team didn't understand its content. This caused undue stress to us.
- 2nd buyer viewing was arranged at extremely short notice but we weren't made aware of it until 30 minutes before he visited our house. The team also had no idea why the viewing was taking place which after the first situation caused undue stress. When asked 'why' he wanted to visit they commented 'they hadnt asked'.
3. 1st Completion date - We were presented with a issue on a completion date and whilst we appreciate it doesn't lie solely with you. It is another example of the complete breakdown in communication regarding the house sale.
Your Mortgage team were aware of the first completion date as we received a request for £399 payment for the mortgage completion fee even though the sale was delayed. Nothing was said about this even though the completion didnt happen on the day it should have.
4. 'For Sale' sign - After the first sale didn't go ahead at no point did we receive a 'sold' sign back on the post.
5. We have been charged a digital marketing fee but I'm not sure what for because we didn't see our house across social media on any occasion and neither did family and friends. We have received no benefit but have a charge of over £200.
We unfortunately would not recommend your organisation after our experience.
19 September 2025
Unprompted review
Reply from Farrell Heyworth
Thank you for taking the time to share your feedback. We’re sorry to hear that aspects of your experience left you disappointed.
Having reviewed the sale, we can confirm that our team worked hard to achieve a successful result following the first sale falling through. The property was remarketed promptly, viewings were arranged, and a new buyer was secured at £205,000, allowing your move to go ahead.
Regarding your other concerns, our team maintained regular communication throughout and liaised closely with solicitors, surveyors and both parties to help progress the sale. While we understand parts of the process were frustrating, particularly where external factors caused delays, we are confident that our team acted professionally and with commitment throughout.
Your comments about the digital marketing fee are noted. This service includes professional photography, enhanced Rightmove marketing and targeted social media promotion, which were all provided as part of your package.
We’re pleased your sale completed successfully and wish you the very best in your new home.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Dreadful from start to finish
Dreadful from start to finish. Staff have no idea what property they are selling, no updates - we had to call for information the whole time, only one key given at legal completion and place they were selling was left in a complete mess. No accountability, no concern for the purchaser, beyond useless… Do not use, plenty of better Independant agents in the area that care and are proactive.
3 October 2025
Unprompted review
Reply from Farrell Heyworth
Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with your experience. Unfortunately, as you’ve declined to provide further information, we’ve been unable to identify your specific transaction to review the details.
For clarity, as the selling agent we act on behalf of the vendor and are not legally permitted to make any changes to a property or alter the condition in which it is left. At completion, we can only hand over the keys that are provided to us by the seller or their solicitor.
We always aim to offer clear communication and a professional service, and we’re sorry you did not feel that was the case on this occasion.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Making a move is always suer stressful…
Making a move is always suer stressful but Nicole at the Lancaster branch made our lives much better by her professionalism and keeping us informed throughout...
The same goes for all the staff. Always polite and always helpful.
Thank you Nicole and your colleagues.
Mike & Vicky
13 October 2025
Unprompted review
Reply from Farrell Heyworth
Thank you Mike and Vicky for your lovely feedback. We’re so pleased to hear that Nicole and the Lancaster team helped make your move less stressful and kept you well informed throughout. It’s great to know you found everyone polite, professional and helpful.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Downsizing to my dream Bungalow
I am at the stage of downsizing to my dream retirement bungalow. After living in my large family home for 20 years it is a daunting move. My initial contact with Lauren in the Blackpool office was great, a very enthusiastic and positive lady who advised me on the next steps to facilitate the move including a visit from Simon to value my home and give me some realistic costs and advice on what I need to do to get the house ready for sale. It's going to be a big big upset in our lives downsizing but Farrell Heyworth have helped smooth the way the way.... Thank you 😊
4 October 2025
Unprompted review
Reply from Farrell Heyworth
Thank you for your lovely review. We’re so pleased to hear that Lauren and Simon have helped make the process of downsizing a little easier and provided clear, supportive advice to guide you through this important move.
It’s wonderful to know their enthusiasm and professionalism have given you confidence as you prepare for this next chapter in your dream bungalow. We’ll be here to support you every step of the way as you continue your move.
Best regards
Jeremy Collins
Director
Farrell Heyworth
We sold and bought a house with them…
We sold and bought a house with them Nicola who handled our sale and buy was absolutely brilliant nothing was to much trouble she got us over the line by a day before the tax went up saving us thousands . Nicola is a major asset to the Lancaster branch . Thank you Nicola
28 March 2025
Unprompted review
Reply from Farrell Heyworth
Thank you for your fantastic review. We’re delighted to hear that Nicola provided such brilliant support throughout both your sale and purchase, ensuring everything completed just in time to save you thousands.
It’s wonderful to know her hard work and dedication made such a difference to your experience. We’ll be sure to share your kind words with Nicola and the Lancaster team.
Best regards
Jeremy Collins
Director
Farrell Heyworth
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