I got a quote to install detachable swan neck towbar and 13pin socket on my bmw 3 series that was nearly 40% cheaper compared to local trailer fitters. The offer sounded too good to be true. Shortly a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
after a bit of a hitch due to a fitters…
after a bit of a hitch due to a fitters van breaking down
the job was carried out with great care and professionalism,and for a much better price and more
convieniently than at a main dealer,all in all 11/10.
very much recomended.
(I think I have a good idea of what is good and bad in this
regard I have had cars for over 60 years)
Great fast reliable and very…
Great fast reliable and very competitive on price. Very professional service and excellent communication. Highly recommend. Thanx Matt. Mick C.
Excellent service
Excellent service.
Communication was great.
No issues with the tow bars.
Excellent service
Excellent service from a very professional and reputable company.
Quality product and great that they come to your house to fit the towbar.
Thank you very much indeed
Amazing service!!
Amazing service, Matt was very professional and explained all he had done once completed. We have towed our caravan since and no issues so far so all good!
Superb service
Superb service - a great price and fitted at my convenience and very professional, will be recommending to friends and family. Thank you for looking after us.
Absolutely wonderfully easy going
Absolutely wonderfully easy going . Brilliant job well done price is good and showed how to use it and proved electric works
Superb service
I was very impressed with the service I received, I had great communication throughout, and the actual fitting took no time at all
Overall very impressed with the whole experience
Very responsive and great price
Very responsive to enquiries and accommodating on providing and adapting dates. Prompt arrival and polite operative on the day. Great price to top it all off
Exeptional service,quality workmanship
Exeptional service,quality workmanship, polite pleasant staff and the job was done in just under 2 hours cant fault them highly reccomended.
Matt did a fantastic job at a…
Matt did a fantastic job at a reasonable rate, well done,could recommend to all my friends and family
Taken to court following botched fitting that rendered car illegal. Myriad excuses and then personal abuse.
We had a towbar fitted in late April. Four days afterwards, the car failed its MOT due a non-working reverse light. We surmised (correctly) that this was due to a botched installation, but instead were met with excuse after excuse - "it's the bulb" (it wasn't) - "it's the reverse sensor" (it wasn't.) Fastfitz sent us on various goose chases to Halfords and suggested we go to the manufacturer for a warranty repair, when in reality it was their mistake all along.
Eventually and after much back and forth, FastFitz sent a different technician who fixed the fault in about five minutes, saying "it's an easy mistake to make." This was after much wasted time and having to hire a car for five days to move ourselves and our children around. We messaged the company about this, but had our e-mails ignored for two months.
We are now suing this company for the cost of the car and the money wasted on their excuses. I would strongly counsel anyone reading this review to take their car to a local, rather than mobile service - if anything goes awry (and it does) you'll have a godawful time dealing with these lot.
Edit 1/7/26: since taking legal action, we have met with a flurry of e-mails admitting liability and offering compensation on the proviso that this review was removed. The e-mails further state "another CCJ will not matter to me"; one cannot help but wonder just how many they have, and why.
Edit 2/7/26: the company has been sending repeated e-mails demanding that this review be taken down, sent abusive memes to my personal phone number and posted a reply lying about the circumstances, resorting to ad hominem attacks and the posting of my personal information online. This doesn't bother us, per se, but it should clue any reader into the character of these people.

Reply from fastfitz.co.uk
Five star service for our small baby…
Five star service for our small baby loss charity. A fantastic job, at a very, very good price for us. Tony arrived on time and completed the job quickly and efficiently. Special thanks to Matt for his support - much appreciated. THANKYOU!
Great service
Great service, very quick communication, excellent price, good guys!
Excellent service from start to finish
Excellent service from start to finish. Excellent communication, super quick responses, easy booking and Tony who fitted the tow bar was brilliant, on time, quick and efficient- job done! And just to top it off, excellent price… much cheaper than some of the quotes I got from local places near me!
Thank you so much 😊
Great service
Great service and extremely reasonable compared to bigger companies. I would use again in a heartbeat, polite and courteous.
Highly recommendable
Used Fastfitz ( northern) to install a tow bar to my Jaguar e pace.The fitter,Michael,arrived bang on time.He treat my car as if it was his own.Totally professional in everything he did.Couldnt fault his work. Michael was pleasant and affible. Would highly recommend.
Matt is incredible - 100% recommend!
Matt is incredible! Such a nice guy, very professional and goes the extra mile every time! Matt went above and beyond to be accommodating and to make sure everything was perfect! Would recommend 100%!
Michael delivered excellent job
I got a quote to install detachable swan neck towbar and 13pin socket on my bmw 3 series that was nearly 40% cheaper compared to local trailer fitters. The offer sounded too good to be true. Shortly after requesting quote from FastFitz i got contacted by Michael. He asked for £400 deposit for the parts, what sounded like a red flag for me, combined with the fact the whole job was quoted much cheaper then competitors. Michael was very responsive, throught the whole process. Long story short, Michael was very professional, responsive, showed up exactly on time, informed me upfront what he will be doing. After the job was done, he showed me a proof electrics are working, showed me how to attach/detach towbar, showed me all his changes to the car. I'm extremely happy with the whole experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







