Excellent, highly recommended. Sent broken key one day, they received it next and next day invoice as repair done. Key back one week later, but due to courier problems would have been sooner. Even tol... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a car key with non functioning buttons. Sent it to fast keys who quickly identified that all it needed was the button contacts adjusted. Key was just as quickly repaired and sent back to me. Hassl... See more
Brilliant from start to finish! Website easy to navigate, enquiry answered quickly, a couple of further telephone calls from me both professional and friendly. Popped in today (just walked in) to get... See more
Turn around on the key was great, and website easy to navigate. I would certainly recommend contacting them first with photos if you are unsure, as I had accidentally ordered the wrong key. I d... See more
Company details
- #2 of 16 best companies in Locksmith
- #1 of 9 best companies in Emergency locksmith service
Information provided by various external sources
The UK's Leading supplier of Keys and Locks for Office Furniture
Contact info
Unit 3, Fulmar Way, SS118YW, Wickford, United Kingdom
- 01268562562
- sales@fastkeys.co.uk
- www.fastkeys.co.uk
4.9
Excellent
12K reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great speedy service
29 October 2025
Great Service
Always quick to help with queries and fast despatch of orders - great service !
28 October 2025
Always use Fast Keys when needed for…
Always use Fast Keys when needed for filing cabinet, pedestal & cupboard keys - wouldn't use anyone else, service, product, pricing is great,
25 October 2025
Straight up great customer service!
Turn around on the key was great, and website easy to navigate. I would certainly recommend contacting them first with photos if you are unsure, as I had accidentally ordered the wrong key.
I decided to contact their help Team how happily guided me to the correct key type, and arranged for a new key to be dispatched - which arrived the next day!
No judgement, just straight up great customer service. Thanks, Megan! Please can this review be passed to her manager as she really helped me out.
27 October 2025
Unprompted review
Odered a month ago and paid via paypal
Odered a month ago and paid via paypal, have never received anything. They are not answering emails either.
Edit: Two mistakes lead to this error. First the IT system of fastkeys which does not check if shipping addresses are updated via paypal checkout. Second my contact Email did not get through, most likely because I use my own .cc domain. I can't really judge their products, but the customer service is great, once the contact works. As their website / ordering system could be better, it's only 4 stars. (I didn't receive any order cancellation, even though in their system the delivery address was set to germany. This should be fixed so that orders get cancelled automatically and customers don't wait for a delivery which will never happen)
8 October 2025
Unprompted review
Reply from Fast Key Services Ltd
Hi Max,
Thank you for taking the time to leave us a review.
I’ve located your order and also received the PayPal inquiry you submitted today. I’ve responded through PayPal and issued a full refund.
To clarify what happened with your order: we do not dispatch to European destinations, but when you registered your account and entered your invoice and delivery address, the country was selected as the United Kingdom. As a result, the items were returned to us on Friday, 10/10/2025.
Please accept my apologies for the delay in resolving this issue. I’ve checked our records and couldn’t find any email correspondence from you, which is why you didn’t receive a response earlier.
If you’d like to discuss this further, feel free to contact me directly at marcd@fastkeys.co.uk
.
Best regards,
Marc D
FastKeys Team
Ordered 2keys on the 27th September and…
Ordered 2keys on the 27th September and have had no communication since
27 September 2025
Reply from Fast Key Services Ltd
Hello Mary. Thank you for taking the time to leave a review. We had some issues sourcing your replacement keys as they have been discontinued by the supplier. This this review, we have advised you that your original order has been refunded in full as a gesture of good will, and we have sent you some suitable alternative replacements that were dispatched on 10/10/2025
Very knowledgeable company
29 September 2025
great service and completely satisfied…
great service and completely satisfied with the product supplied
27 September 2025
Response time is quick
Response time via email is always quick and the staff are very knowledgeable.
24 September 2025
Really fast delivery of keys
Really fast delivery of keys. Ordered Wednesday afternoon and had them by lunchtime on Thursday!
24 September 2025
Fast and reliable service
Fast and reliable service, advice on hand if required and customer service was great for those replacement keys that didn't quite fit.
Still ended up with a locker which we couldn't open, but the service and advice was second to none.
24 September 2025
I was really worried about my key but…
I was really worried about my key but they were so helpful reassuring notifying me of each step like that they'd received it from me and that the new key 'yes new key' would be with me the next day and it was, I'm so please with the service more than happy to recommend, and not too expensive either. Thanks fast keys.
17 September 2025
Unprompted review
Called for some technical advice
Called for some technical advice, found stock that I needed and was dispatched the same day at a fair price.
24 September 2025
Great service and quick delivery of our…
Great service and quick delivery of our van key. We did encounter a slight problem with the key but this was promptly and efficiently sorted out . With super fast delivery again ! Would definitely recommend and use again hence 5* review
24 September 2025
Unprompted review
Amazing Company
I couldn’t recommend this company enough.
Marc from FastKeys was incredible at turning 60+ keys around at 3pm for next day delivery on a Saturday.
Really good service, staff are so friendly and really helpful.
19 September 2025
Unprompted review
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