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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, helpfulness, and extensive local knowledge, making the property search and buying process smooth and stress-free. Many people highlighted the agents' dedication to understanding their needs, providing tailored options, and offering excellent communication and support throughout the entire process, from initial viewings to closing deals. However, some people were dissatisfied with the company's contact methods, reporting frequent calls, SMS, and emails after simply viewing properties online. A few other people also expressed concerns about the company's approach to gathering contact details, and some mentioned issues with agents offering alternative properties instead of the ones they initially inquired about.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting agents who go above and beyond,... See more

Location

People report positive experiences with location, often highlighting the local knowledge of agents who help... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise specific agents... See more

Customer communications

Reviewers highlight ambiguous aspects of contact. Many customers praise the responsiveness and helpfulness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My agent Miss Milk Wirata from the Cholong, Phuket office was almost flawless. She worked all hours, weekends, public holidays. Even meet me up in Bangkok. I'm a long time resident of Thailand and can... See more

Company replied

Rated 5 out of 5 stars

Working with Phu made the entire buying process in Hua Hin feel easy and stress-free. His local knowledge is incredible — not just about properties, but also about neighborhoods, lifestyle, and future... See more

Rated 5 out of 5 stars

Pally Supatra was incredibly helpful throughout our search for the right condo in Hua Hin. She took the time to understand what we were looking for and consistently showed us options that matched our... See more

Company replied

Rated 5 out of 5 stars

Jib was simply fantastic in supporting me during my home search. She immediately understood my needs and always made targeted offers. She was also always extremely kind and never lost her smile even w... See more

Company replied


Company details

  1. Vehicles & Transportation

Information provided by various external sources

FazWaz is the leading real estate marketplace in Thailand dedicated to empowering consumers with data, inspiration and knowledge needed to make better-informed property decisions. FazWaz was founded on the principles of transparency and efficiency and everything we do aims to make the market more effective for both property consumers and real estate professionals alike.


Contact info

4.2

Great

TrustScore 4 out of 5

473 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

My wife and I contacted Nadia Kurdasova…

My wife and I contacted Nadia Kurdasova before we made our move to Phuket. I asked her to look for a suitable apartment for us. She sent a few possibilities..I told her the things I didn't like and she said she would get back to me. Unlike so many people I have dealt with Nadia actually listened and came back with the perfect apartment!! She was also helpful in facilitating the money transfer, going out of her way to help. She also responded promptly to any questions I had. She is a very able agent and it was a pleasure working with her!!

1 June 2023
Unprompted review
Rated 5 out of 5 stars

New Home in Cha Am

Simon and Nong helped me purchase a great property on Springfield Golf Resort in Thailand. Before we got there, they showed me many other properties and were invaluable with their knowledge of the local market and the key players.
In the end I decided to build instead of buy, so they found the land and we bought that.
Key Qualities: Diligence and Integrity

14 August 2022
Unprompted review
Rated 1 out of 5 stars

Does anyone actually work at FazWaz

I submitted an offer on a condo and the landlord accepted. The next step says someone from FazWaz will contact you to start the process… nobody ever reached out. So I submitted an offer on another condo and the landlord accepted, again nobody from FazWaz reached out… I tried contacting support multiple times with no response. I’m not sure what FazWaz actually does, but it’s seeming more and more like a scam.

14 June 2023
Unprompted review
Rated 5 out of 5 stars

Simon & Nong - Exceptional agents in every way

Simon & Nong were our agents and they exceeded our expectations. We are so grateful to them - they took the time to show us multiple properties, followed our directives & offered sound advice. They were both extremely knowledgeable, professional and really cared (which is rare) that we were happy. We cannot thank them enough for their exceptional service throughout the process and their after sales service too! If you’re looking for an agent in Hua Hin I’d highly recommend them.

20 October 2022
Unprompted review
Rated 5 out of 5 stars

After spending weeks looking at…

After spending several weeks looking at estate agents we started communications with Simon and Nong in Hua Hin. We found their communications and understanding of our requirements outstanding.
Their commutation and assistance of us buying a property was invaluable.

23 March 2023
Unprompted review
Rated 5 out of 5 stars

Simon and Nong: advisors par excellence!

We cannot speak highly enough of Simon and Nong on our recent real estate journey in Hua Hin. They provided exemplary customer service, had an extraordinarily deep and wide knowledge of the local real estate market and were incredibly generous with their time. In the lead up to our meeting Simon was always available to answer the many questions we had and both he and Nong professionally, courteously and swiftly responded with advice of the highest order. We were delighted to have the opportunity to work with them and look forward to finalising our journey into Thai real estate in their company. We cannot rate them highly enough and would recommend them to anyone looking for advice in the Hua Hin area.

8 May 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service from a great agent

Excellent customer service. Emailed a request and heard back from the agent Nai within an hour. We visited a few properties and he was always there before us so no waiting around in lobbys. Once we had put a deposit down on a property Nai answered all of the questions we had, as and when we asked them. He found the correct information rather than fobbing us off and was always avaialble to contact. He helped make the move an easy transition. Would definitely recommend using Fazwaz,thanks to the helpful service we had throughout the process.

1 June 2023
Unprompted review
Rated 1 out of 5 stars

Zero Customer Service

I have contacted Fazwaz several times as i am looking for a condo in Pattaya. They have NEVER responded to my messages and have told me by phone that i have to wait for one of their agents to contact me. Very poor service in my opinion.

9 May 2023
Unprompted review
Rated 5 out of 5 stars

David Herzog was able to find us…

David Herzog was able to find us exactly what we were looking for in a short period of time. His honesty, integrity and work ethic was beyond any expectations.He is an asset to FazWaz not only by representing this company in the best light but at the same time he speaks very highly of who he represents.

26 April 2023
Unprompted review
Rated 5 out of 5 stars

David Herzog

Working with David Herzog made what was becoming a very challenging search for an apartment, extremely easy. David definitely went above, and beyond any agent I have worked with in the past. His availability and honesty was outstanding and admirable. I highly recommend him to anybody and everybody that is in search of a fine place to live.

24 April 2023
Unprompted review
Rated 5 out of 5 stars

I would recommend FazWaz to anybody…

I would recommend FazWaz to anybody thinking about buying or selling in Thailand. Our agent Ranya was very helpful and responsive, even outside of work hours. She helped us find the right condo in Bangkok and assisted throughout the process and continues to assist in matters after the purchase was completed. As a foreign buyer she was able to arrange document signings from our home country and did virtual walk throughs for us among many other things. Very smooth process and would definitely recommend

3 May 2023
Unprompted review
Rated 5 out of 5 stars

Regarding Kwan in the Phuket Market

Greetings, working with Kwan has been a pleasure. She worked with us for months via our time schedule in the States to find the right place for us to feel at home. We are so thrilled with her continuous expertise and we look for to working with her in the future.

9 May 2023
Unprompted review
Rated 5 out of 5 stars

We recently purchased a villa in…

We recently purchased a villa in Thailand and we would like to especially thank Jason Thelen for helping us find our dream home. He has a wonderful relaxed personality and he capably guided us through the complexities of purchasing property in a foreign country. Well done Jason, we will highly recommend you and FazWaz to our friends and family!

30 March 2023
Unprompted review
Rated 5 out of 5 stars

Ranya at FazWaz was an amazing help…

Ranya at FazWaz was an amazing help throughout the whole process of our first-time home purchase in Thailand as foreigners. She helped us navigate everything: the negotiations to get the best deal, all the financials, inspections, window coverings, orders for furniture and appliances, even helping us exchange couches and of course experience Tao Bin ;). Ranya is an extremely knowledgeable realtor and a wonderful person, and she made our experience seamless. I would highly recommend her. She knows the market, the neighbourhoods, the properties, the details, the technicals, and everything that a client needs to enter the Thailand property market. We are also working with her for our second purchase and will work with her again for our third. You’re in good, safe hands with Ranya at FazWaz. She cares about her clients’ well-being and offers support and service throughout. Thank you, Ranya, for everything!

26 April 2023
Unprompted review
Rated 5 out of 5 stars

Excellent experience for first purchase in Thailand

I recently purchased my first property in Thailand
and had an excellent experience with Faz Waz. Working with Jason Thelen was a real pleasure, he was right there with me at every step of the process and went out of his way to ensure that I was well-informed, comfortable, and engaged throughout every step of the process from search to closing. Buying property in a new country can be challenging, but Jason's integrity and transparency helped greatly to create an excellent experience.

30 January 2023
Unprompted review
Rated 5 out of 5 stars

As a Seller

As a Seller : I publish some properties in Vietnam but wait for long time to confirm and don't receive information of some customers contacted to know more details.
For any customer seen this message , please contact to me by email if you have to wait long time and don't get any result in Vietnam properties: hieubds888@ gmail com

22 April 2023
Unprompted review
Rated 5 out of 5 stars

Rai helped me purchase a few units

Rai helped me purchase a few units, from picking me up, showing me various options to explaining the pros and cons of each one Rai is not only knowledgeable about the industry but knows many great places to visit and has always pointed me in the right direction even when I asked her about random things, not pertaining to real estate.

if your looking for someone who can explain the process and show you great units look not further

2 February 2023
Unprompted review
Rated 5 out of 5 stars

Khun Rai helped us find an excellent…

Khun Rai helped us find an excellent condo, exactly what we were looking for. She worked hard to show us many choices. She also handled negotiation with Seller very well with her patient approach, specially since Seller lived overseas. We are very happy with her services and will recommend her to our friends looking to buying condo in Bangkok

30 November 2022
Unprompted review

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