Feel the City is a third party company selling massively over priced tickets to popular attractions. Go straight to the official website. Watch for 'Feel the City' logo underneath in small print. T... See more
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Review summary
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A price premium of 60% over the regular ticket prices is absurd. Our tickets would have costed EUR 36 normally - we paid EUR 88 using your sevices!!
Company replied
My wife and I toured the Ufizi Gallery in Florence this morning, buying the tickets yesterday from this website. When we entered we went to the audio guide area to pick up our devices and were told it... See more
Company replied
Double price of the original ticket but ther is nothing in return. The guide is a trash. Couple dozens of object covered out of hundreds.
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Company details
Written by the company
Feel the City Tours es una empresa especializada en ofrecer experiencias turísticas completas y de alto valor en todo el mundo, diseñadas para que los viajeros descubran destinos de forma auténtica, organizada y memorable.
Máxima disponibilidad en los monumentos más emblemáticos del mundo
Written by the company
- ¡Estamos comprometidos con tu experiencia!
- En Feel the City Tours nuestro compromiso es ofrecer experiencias turísticas completas y de calidad, cuidando cada detalle del proceso. Gestionamos de forma activa la disponibilidad y el acceso de nuestros clientes para garantizar su entrada a los principales monumentos y museos del mundo, evitando imprevistos y esperas innecesarias. Además, ofrecemos servicios de gran valor añadido como audioguías exclusivas, visitas guiadas y tours privados, con el objetivo de que todos nuestros clientes disfruten de una experiencia cultural satisfactoria y memorable.
Contact info
2.0
Poor
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Overall, excellent chose for fast and economical way to travel abroad, between several countries.
Overall, excellent chose for easy, fast and economical transportation during my travels.
16 September 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for sharing your experience!
We are delighted to hear that you found the service easy, fast and good value for money, and that it helped make transportation during your travels more convenient.
Thank you for choosing us. We hope to accompany you again on your future travels!
Kind regards,
Feel The City
Reply from Feel the City Tours
Dear Customer,
We are sorry that you were dissatisfied with your purchase.
Regarding the price, the total amount is clearly displayed before payment and it also include booking management, customer support and additional digital content, such as an audio guide. Every booking also requires express acceptance of our Terms and Conditions before payment.
If you would like us to review your case, please contact us at info@feelthecitytours.com with your booking reference.
Kind regards,
Feel The City
Too much money
Too much money! I feel ripped off but you have a no refund for any reason policy. Would never book thru you again!
18 September 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry to hear that the service did not meet your expectations.
The total price is clearly displayed before payment and it also include booking management, customer support and additional digital content, such as an audio guide.
Regarding refunds, cancellation conditions depend on the type of service booked. Date- and time-specific tickets are subject to specific cancellation restrictions, which are clearly stated before purchase. Every booking requires express acceptance of our Terms and Conditions and Cancellation Policy before payment.
If you believe there are particular circumstances surrounding your booking that should be reviewed, please contact us at info@feelthecitytours.com with your booking reference so that our team can assess your case individually.
Kind regards,
Feel The City
Do not use this company
Do not use this company, Feel the City Tours is a third party company selling massively over priced tickets. I purchased two combination tickets for Pompeii and Herculaneum with audio, total charge 190€. I didn’t realise until I received my tickets that I had been conned. The face value for the Pompeii tickets were 20€ each and the Herculaneum tickets were 16€ each, total 72€. This company charged me an additional 118€ for an automated admin process and audio guide. Whilst I would expect to pay a reasonable fee for admin and audio this price mark-up was outrageous. In addition to this the audio was cumbersome and difficult to use.
Avoid this company.
13 September 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry that you were dissatisfied with your experience.
Regarding the price, the total amount is clearly displayed before payment. It also includes booking management, customer support and additional digital content, such as the audio guide included in your selected product.
We are sorry to hear that you found the audio guide cumbersome and difficult to use. We appreciate this feedback, as it helps us identify areas where our digital content and user experience can be improved.
If you would like us to review your specific booking and the issues you experienced with the audio guide, please contact us at info@feelthecitytours.com with your booking reference.
Kind regards,
Feel The City
Angela was amazing….the walk from the…
Angela was amazing….the walk from the museum's to the meeting place and back to the basilica was not great… dome tour to the top is very difficult not for everyone
18 September 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for sharing your experience. We are delighted to hear that Angela was amazing, and we will be sure to pass your kind words on to her.
We also appreciate your feedback regarding the walk between the meeting point and the Basilica. Regarding the Dome, reaching the top can indeed be physically demanding due to the stairs and confined sections, so we understand that it may not be suitable for everyone.
We are pleased that Angela helped make your experience enjoyable and hope to welcome you again in the future.
Kind regards,
Feel The City
The tour guide did not show up
The tour guide did not show up. There were 6 people from different places in the world waiting, very disappointed. 50 euros each down the drain! We heard after from others that this was not the first time this has happened with this company. No notification or reason given to us. Disgraceful.
18 September 2026
Reply from Feel the City Tours
Dear Customer,
We are very sorry to read about your experience.
Guided tours are organized for groups and customers are required to attend the designated meeting point at the indicated time.
Please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference and the date of the tour. This will allow us to verify the guide assignment, communications and circumstances surrounding the service, and provide you with a specific response and appropriate solution.
Kind regards,
Feel The City
You ripped me off
You ripped me off. Got no tickets credit immediately. Reporting you to my credit card company.
17 September 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry to read your comments and understand your frustration if you have not received your tickets.
Our commitment is to deliver tickets up to 24 hours before the scheduled visit, as clearly communicated during the booking process and accepted when confirming the reservation. Therefore, tickets are not necessarily delivered immediately after payment.
Please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference, so that we can verify the status of your reservation and the associated delivery records.
Kind regards,
Feel The City
ITS A SCAM
It is a scam! They sell tickets at a crazy overprice (including tickets that actually are free on the Louvres official website). Their homepage mimiks the Louvres official website. DONT FALL FOR THEIR SCAM
18 September 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry that you were dissatisfied with your purchase.
At all times, our website clearly states, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official website in any communication.
Regarding the price, the total amount is clearly displayed before payment. Our price include booking management, customer support and additional digital content, such as an audio guide. Therefore, comparing our total service price solely with the admission price shown on the Louvre’s official website does not reflect all the services included in the booking.
If you would like us to review your specific reservation, please contact us at info@feelthecitytours.com with your booking reference.
Kind regards,
Feel The City
Don’t don’t trust them they charged us…
Don’t don’t trust them they charged us much much more than normal fees
19 September 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to hear that you were dissatisfied with the price of your purchase.
The total price of our service is clearly displayed before payment and it also include booking management, customer support and additional digital content, such as an audio guide.
If you would like us to review the price and services included in your specific booking, please contact us at info@feelthecitytours.com with your booking reference.
Kind regards,
Feel The City
Big climb!
The pick up point was easy to find and a fun place for lunch.
The organisation of the tickets and guide with QR code worked well.
The QR code entry ticket worked with one exception we were sent off to ensure it was ad valid. It was so on we went.
Great view from the top and amazing inside the Basilica
14 September 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for sharing your experience with us.
We are delighted to hear that the meeting point was easy to find and that the organization of the tickets, guide and QR codes worked smoothly. We are also pleased that the brief verification of your ticket was resolved and you were able to continue your visit without further issues.
It is wonderful to know that you enjoyed the spectacular views from the top and the impressive interior of the Basilica.
Thank you for choosing us. We hope to welcome you again on another experience in the future.
Kind regards,
Feel The City
SCAM
SCAM!
they sell the ticket way more than the actual price.
Its a third party.
you only see their name when you want to pay.
18 September 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry that you were dissatisfied with your purchase.
At all times, our website clearly states, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official website in any communication, and this information is available throughout the website.
Regarding the price, the total amount is clearly displayed before payment and it also includes booking management, customer support and additional digital content, such as an audio guide when included in the selected product.
Every booking also requires express acceptance of our Terms and Conditions before payment.
If you would like us to review your booking individually, please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference.
Kind regards,
Feel The City
Feel the city tours total rip off.
Brought a ticket for the mezquita cathedral in cordoba. Everything on the site looked like the real booking site for the cathedral. Nothing mentioned it was a third party site until the confirmation at the end. They charged nearly three times the price for the ticket. When I complained they stated extra cost was for organising the ticket. A total of 25 euros per ticket for 2 minutes work. No refund offered just a link to an official Spanish government site to complain. A total scam. Check very carefully before booking tickets.
17 September 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry that you were dissatisfied with your purchase.
At all times, our website clearly states, both in the logo and in the legal information, that we are not the official website of monument. We never present ourselves as the official website in any communication, and this information is available before the booking is completed.
Regarding the price, the total amount is clearly displayed before payment. It also include booking management, customer support and additional digital content, such as an audio guide.
Regarding your refund request, the applicable cancellation conditions are provided and accepted before the purchase is completed. Please contact us at info@feelthecitytours.com with your booking reference.
Kind regards,
Feel The City
Failed to give me the tickets I paid…
Failed to give me the tickets I paid for and did not reach out to rectify
17 September 2026
Reply from Feel the City Tours
Dear Customer,
We are very sorry to hear that you did not receive the tickets you purchased.
Our commitment is to deliver tickets up to 24 hours before the scheduled visit, as clearly communicated during the booking process.
Please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference.
Kind regards,
Feel The City
The tickets I purchased for my group of…
The tickets I purchased for my group of 5 were way overpriced and they have a no refund policy. These same tickets through the official website of the museums would have been 1/5 the price they charged me. These same tickets Feel the City tours are very deceptive. Their website look very official look a like. I thought I was making the purchase from the official museum website.
16 September 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry that you were dissatisfied with your experience.
At all times, our website clearly states, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official website in any communication.
Regarding the price, the total amount is clearly displayed before payment and our service is not limited to the face value of the admission tickets. It also includes booking management, payment processing, customer support and additional digital content, such as an audio guide when included in the selected product.
Customers can review the final price and all included services before completing their purchase, and every booking requires express acceptance of our Terms and Conditions and Cancellation Policy before payment.
Regarding refunds, date-specific leisure services and tickets are subject to the applicable cancellation conditions accepted during the booking process. If you believe that the circumstances of your particular reservation were not handled correctly, please contact our Customer Support team at info@feelthecitytours.com, so that we can review your case individually.
Kind regards,
Feel The City
There’s absolutely no benefit to…
There’s absolutely no benefit to booking tickets to this company. They pose as the entities they sell tickets for and then markup prices at an exponential rate will offering zero additional value then they refuse to give you a refund.
16 September 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry that you were dissatisfied with your experience.
At all times, our website clearly states, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official website in any communication.
Regarding the price, the total amount is clearly displayed before payment and our service is not limited to the face value of the admission tickets. It also includes booking management, payment processing, customer support and additional digital content, such as an audio guide when included in the selected product.
Every booking requires express acceptance of our Terms and Conditions and Cancellation Policy before payment.
Regarding refunds, date-specific leisure services and tickets are subject to the applicable cancellation conditions accepted during the booking process. Please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference, so that we can review your case individually.
Kind regards,
Feel The City
Funny Host, Great Experience!
The tour guide that we had was so funny (I think his name was ruben? sorry i didn’t write it down!) he was very well informed on the tour and was clearly passionate about his job. Our group was very small, I think 6 people, so the tour was very easy to see and hear (supplemented by the radios and earbuds provided). I was very pleased with our experience.
13 September 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for sharing your experience with us!
We are delighted to hear that you enjoyed the tour and that Ruben made it both informative and entertaining. His knowledge, enthusiasm and passion for his work are qualities we greatly value, and we will be very happy to pass your kind words on to him.
We are also pleased that the small group size, together with the radio and earbud system, allowed you to follow the explanations comfortably throughout the visit.
Thank you for choosing us. We hope to welcome you again on another tour in the future!
Kind regards,
Feel The City
Unfortunately
Unfortunately, my experience with Feel the City has been quite disappointing. After purchasing tickets for several tours through their platform, I don't really see any additional benefit that justifies paying a higher price compared to booking directly through the official websites.
In fact, the available time slots are often more limited than those offered on the official sites. Considering the higher price, I think they should at least offer more flexibility, such as the option to pay extra for a refundable ticket or to cancel a reservation up to 24 hours in advance.
The audio guides included through the app are decent, but nothing exceptional. They cover the main highlights, but the information can sometimes feel repetitive, with only a few additional interesting details. They also don't seem to be updated according to the works currently on display, which makes the experience less useful.
The map and navigation could also be significantly improved. It can be difficult to understand where you are and which section you should visit next. Having real-time location within the museum or attraction would make the guides much easier to follow.
There were also several occasions when I wanted information about a particular artwork or place and found nothing in the guide. In those situations, using AI to ask about what I was seeing actually provided a much better and more informative experience.
Overall, considering the premium price, I expected more added value, flexibility, and a better digital experience. Unfortunately, the service leaves a lot to be desired, and based on my experience, booking directly through the official websites would often be the better option.
8 September 2026
Reply from Feel the City Tours
Dear Customer,
Thank you for taking the time to provide such detailed feedback.
Regarding the price, the total amount is clearly displayed before payment and it also include booking management, customer support and additional digital content such as audio guides. Every booking requires express acceptance of our Terms and Conditions and Cancellation Policy.
We particularly appreciate your detailed comments regarding the audio guides. Your observations about navigation, the map, information on specific works, updates to reflect what is currently on display and the overall usability of the digital experience are valuable feedback that can help us continue improving our content.
The applicable conditions depend on the product and the restrictions associated with date- and time-specific admission tickets, but we understand why offering additional flexible options could be valuable to customers.
If you would like us to review any particular reservation or issue you experienced, you can contact us at info@feelthecitytours.com with your booking reference.
Kind regards,
Feel The City
Do not use Feel the City Tours
Do not use Feel the City Tours. We have had many experiences with tour companies. This one was probably not legit since the audio guide link did not work for any of the 4 of us. We communicated with the office and they did not have any answers. Afterward they offered a $10 refund. Cost was $76 p/p.
Louvre entree is $32. Audio guide is $6. You'll pay double with these guys and if there is a problem, they won't own up to the error (contacted them after the tour, too).
Lastly, do your homework on these guys, they have a very bad reputation (obviously we didn't and regret it).
7 September 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry that your experience did not meet your expectations.
The total price is clearly displayed before payment and it also includes booking management, payment processing, customer support and additional digital content, including the audio guide. Every booking requires express acceptance of our Terms and Conditions.
Regarding the audio guide, if the link did not work for any member of your group, we would like to review exactly what happened, particularly.
Please contact us at info@feelthecitytours.com, providing your booking reference and the details of the issue with the audio guide, so that our team can review your case and the solution offered individually.
Kind regards,
Feel The City
Double price of the original ticket but…
Double price of the original ticket but ther is nothing in return. The guide is a trash. Couple dozens of object covered out of hundreds.
15 September 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry that the experience did not meet your expectations.
Regarding the price, the total amount is clearly displayed before payment and it also include the guided tour, booking management, organization and customer support. Every booking requires express acceptance of our Terms and Conditions.
Our guides aim to provide a structured and engaging visit within the time available, focusing on a selection of the most relevant works or areas rather than covering every individual object in the venue.
We also regret the way you describe the guide and would appreciate the opportunity to review your experience in more detail. Please contact us at info@feelthecitytours.com with your booking reference.
Kind regards,
Feel The City
Reply from Feel the City Tours
Dear Customer,
We are sorry to hear that you feel you did not receive the assistance you expected.
We would therefore invite you to contact our Customer Support team at info@feelthecitytours.com, providing your booking reference and details of the assistance you required. This will allow us to review your case individually and provide you with a specific response.
Kind regards,
Feel The City
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