Feenstra Reviews 

Communication was great, he installed without any issue also worked in a very clean way. Thanks!

Very bad
i thought the maintenance include some kind of initial tests . stright away the guy rejected seeing it . not even moving the chair infront of the boiler. Very dissatisified .and you are charging 80 euros , i dont know for what . is this just see ?

STAY AWAY. They are a ghost company, focusing on scam-like services with no value. Good marketing and flyers, promises on the papers but nothing in the end, just a lot of money for nothing paid for the services you could never use.
More importantly, for Expats like me, you can consider them as real scammers. They are only reachable by phone calls, and their call-centre doesn't speak English even a bit. They can't even find your postal code in English. Because of all that, I asked to cancel the subscription by phone and web, but they are still trying to charge money to my card and sending un-paid invoice notifications. Classical scam schemes...

To make a subscription they promise a lots and after they don't do nothing, not inspection, not check by the technic and don't whant to cancel the subscription. Wery disappointed.

Applied for a contract on feenstra website. They scheduled appointment for checking a boiler in 2 months. I patiently waited this term. But 2 hours before appointment time they cancelled appointment. In email and by phone they told me 2 different reasons why they cancel appointment. It is not exactable to cancel appointments in so short notice, very unprofessional!!!!

I scheduled an appointment to get a service contract.

First availability to get the inspection done was for March when I looked in Jan. Already not a good sign if they are so busy.

I sent many pictures as asked by the company before the appointment to give them understanding of model/make/situation of Kettel / piping etc. and then we scheduled the appointment.

Then day of inspection, person comes and in 2 mins concludes that I don’t get a contract. Reason - I’ve an older model (which I had already shared with the company) and the pipeline is not safe (also shared beforehand via pictures)

Moreover, They inspector did not see the pictures I sent. And I don’t receive an inspection report which I am expected to pay for.

Waste of time and money and I don't have a solution and no accountability.

Missed knowledge of the local laws and rules.

The company refused to accept the maintenance contract because they stated that the smoke exhaust cannot be positioned at the side of a "corner house" but only on the roof...

I asked them to provide me the law that stabilizes that in Holland. They provided me with a link from:
rijksoverheid - bouwbesluit - Art. 3-33

I translated and understood the laws and rules on the matter but nowhere is written that my combiketel wasn't installed by the law: the smoke exhaust must be positioned far enough from other houses. And that is just my case.
The law finally cares that nothing may be an obstacle to the normal operation of the boiler and its smoke exhaust. At the side of my house there are only threes and plants: nothing may really create an6 kind of obstacle for the normal operation of the boiler.

Furthermore on that side, where the smoke exhaust was positioned, there are no windows and no balconies.

Finally the chance that both those who live in my house and the neighbors can breath dangerous gas is zero because both the boiler and the smoke exhaust were correctly installed by following the current laws and regulations.

THEY EVEN TOOK 65 EURO FOR THE CHECK AND THAT IS EVEN ABSURD SINCE THEIR MISSED KNOWLEDGE ON THE MATTER.

A few weeks later a new technician came home, did the check, did the maintenence operations, and finally released a certificate. Why did another technician perform the maintenance and issue a certificate while Feenstra said that the boiler wasn't correctly installed and a maintenance operation couldn't be brought ahead?

Finally, they canceled the payment, nevertheless it's not clear whether they accepted their responsibility or not. Finally I change the rate to 4 stars.

New updated evolutions of the case:
Feenstra is still asking me this money and they replied back that this is another issue...
I won't change the rate anymore because they tried to cheat on their final decision.

The customer service at Feenstra is very bad, nobody answered me in a proper way. I bought and appartment that had a feenstra boiler and this was one of the biggest headaches that I had.
They don't give any help at all.
My boiler has a lot of limescale and I can't even enter in contact for them to clean it.

Great service, and very honest approach: the employee informed us upon inspection that ventilation box/ducts cleaning was not required which significantly reduced the price. I'm sure other companies would have cleaned anyway and get paid for it, even if it was not required. Really appreciated the integrity here.

They came to control my CV Ketel and they said they needed to change it , because there was a leakage. Then they replaced it with a new one, which does not work. I am trying to fix this for three days now , and no luck. They have very bad mechanics who don’t how to fix things. Very bad company. We are sitting in the cold house for three days and there is also no hot water. Never trust them.

This is the worst company I have ever seen. I had contact with them because my heating system didn't work .They gave me an appointment after a week pretending that they were so busy and I said ok.
They sent me a horrible creepy creature with very dirty shoes .I asked him very politely to take off his shoes before stepping his feet on my expensive carpet and he refused pretending that it's safety shoes and without them he has got no insurance for life . I said to him I am also an electrician and when I am asked to take off my shoes I do that .Then I said to him no problem and I brought him a pair of plastic shoes bags that are used for dirty shoes or when you get to the swimming pool area and asked him to put them on over his safety shoes and he refused also pretending that it gets slippery if he put them on .I said it's a thick carpet how in God will it be slippery! He just opened the door and went away refusing to fix anything.
Very rude and childish behaviour.These kind of people and this treatment gives a crystal clear image of this rubbish company.I regret asking this garbage company to fix my problem.
Please if you have any problem don't commit the same mistake and look for a company that cares about your house .

Feenstra is excellent, they serviced my boiler and made it like brand new!

Very kind, helpful and professional service. We used their services to replace and clean the ventilation system and we are very happy with the results.
They were also helpful to reschedule the appointment 1 day before the original date.

Well done. A serviceman was very nice, checked all ventilation points before cleaning, then he cleaned all ventilation ducts thoroughly. Later cleaned the ventilation fan and tested ventilation again.
Finally he presented all measurements and instructed how to use ventilation efficiently.

Feenstra did the boiler maintainance and inspection for the previous owner of my apartment. They failed to report to the previous owner that the piping and vent is non-compliant with the regulations introduced in April 2023. This would have impacted my process of apartment purchase, and may now cost me several thousand euros.
Avoid this company, or get a second opinion.

Feenstra is the worst company I have met. In the call, the customer service person only informs the voorrijkkosten(EUR65) and labourkosten(EUR22.26 per 15 minuten) but doesn't inform the factuurkosten EUR 7. This person knows that I don't have a contract with Feenstra. Afterwards, when I receive the invoice, Feenstra charges me EUR 7 for the factuurkosten. It is Feesntra didn't inform the customer the correct information but they ask the customer to pay for their mistake. Their customer service offers no service to customers only fake information to customers. This is not a honest and reliable company. I strongly don't recommend this company. It is the worst in Netherlands.

Had a first revision on a gas heater, found and fixed some issues, provided a lot of helpful information, overall it was great

Overall a very good experience

The person who came for installation was really good. He communicated well & did his job on his own with minimum disturbance. Introduced the equipment he was installing & the options along with his recommendation. Gave tips on what we can do with the remote. He explained the process and the work he did.

Tip: More transparency with pricing. We asked him to change the vents.

Everything is disappointing. The technician did not bring the right tools for the job, repeatedly. The technician seems to have little technical knowledge. The technician did not fulfill the assignment completely. Customer service is also bad. It was super difficult to simply make an appointment. It took more than 10 days to just get a response.

+Experience
+Knowledge
+behavior to the client