Feenstra Reviews 

6,309
•
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Had my central heating system serviced. The only thing that had to be replaced was a gasket. Friendly and helpful engineer.

Company replied

Rated 1 out of 5 stars

New cv Ketel losing pressure since installed. No heating or hot water as the cv Ketelh does not turn on due to 0 pressure every morning. Over 8 monteurs to check the problem, still no solution foun... See more

Company replied

Rated 5 out of 5 stars

Overall a very good experience The person who came for installation was really good. He communicated well & did his job on his own with minimum disturbance. Introduced the equipment he was instal... See more

Rated 5 out of 5 stars

The mechanic came to my house, inspected the issue, and quickly figured out the solution. He arrived right on time and was very polite and professional. His work seemed clean and carefully done. I’m s... See more

Company replied

Company details

  1. Money & Insurance

Information provided by various external sources

Feenstra voorziet u van techniek die bij u past. Vervolgens kunt u erop rekenen dat die techniek goed blijft functioneren, dankzij regelmatig en betrouwbaar onderhoud. Als het er écht op aankomt, bij een storing of reparatie, is het goed om te weten dat u Feenstra overal in Nederland kunt vinden. Ook bij u in de buurt. Daardoor zijn we snel ter plaatse om u uit de problemen te helpen.


Contact info

3.8

Great

TrustScore 4 out of 5

6k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 24 hours

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3.8

All reviews

(6,309)

1,078 reviews in the last 12 months

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Rated 1 out of 5 stars

1 star is too much for Feenstra

1 star is too much for Feenstra. It took us almost a week before an appointment can be made for our leaking cv ketel. The guy finally came spending 10 min with no intention to help us fix the problem. The only thing he did was to switch off hot water?! So after he left, it's even worse!! we have a leaking ketel and without hot water!!
What kind of service is this??? I would suggest avoid Feenstra.

17 October 2019
Unprompted review
Rated 1 out of 5 stars

They have sent an invoice with…

They have sent an invoice with appointment that apparently I had missed but I had never arranged it or had been sent a notice they were coming. Last time they serviced my CV kettle it broke down afterwards and had to pay for the new parts. Fishy business going on here.

11 October 2019
Unprompted review
Rated 1 out of 5 stars

Sneaky Liars

Sneaky Liars that try to get you sign an agreement and never deliver on their promises. I strongly warn everyone to go with them. Having the opportunity to warn the public through social media I hope to contribute that this company gets what they deserve. They are bunch of rude a...-holes that’s what they are

5 October 2019
Unprompted review
Rated 1 out of 5 stars

Terrible customer experience

I have a terrible experience with Feenstra. Their technician came for maintenance. He broke the correctly functioning CV-ketel, left me 1 day without warm water and heating and then charged me for their mistake. The communication was also very bad. Go for another company if you can.

29 April 2019
Unprompted review
Rated 5 out of 5 stars

No complaints about them

The only company that agreed to replace my broken solar inverter for a new one, without having to order the entire solar panel installation. The new one works fine for a long and the installation looks trustful, it's done better than one we had before.

Another time we made an appointment because of a CV leakage, it was checked and advised quite soon.

5 March 2019
Unprompted review
Rated 1 out of 5 stars

Worst Service and contract terms, dont ever get any contract with Feenstra

12 years contract, euro 49 per month paid for 12 years( Contract was passed on to me from my last owner). Feenstra send maintenance engineers ONCE in 2 years. If you call them for any reason to book maintenance, they ask euro 50 to book appointment and there after euro 70 per hour for engineer. This is despite the fact we pay 49/ month. Every thing look ok, until we hit our first problem, exactly as soon as 12 years contract completed. I asked them if i can close the relation with them now, as my 12 years completed. I was told, if i want to close, i will have to pay 200/ for CV ketel- if i have to keep it or they will come and collect. Or else keep paying reduced price of 20/ per-month. And if you want engineer to visit us, pay above price (50+70xhrs) .. SO they strangle you from all the possible directions to squeezes you as much as they can. Its the worst contract or service i ever heard of. You get nothing for paying such high price for such a long period 12 yrs. And they dont seem to have any care for their customers who paid them for so many years.
One more thing if you forgot to book the scheduled appointment once in 2 years they don't care either for them its BAU.

13 December 2018
Unprompted review
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